Merge Helpdesk Support Tickets

by
Odoo

32.51

v 14.0 Third Party 22
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 156
Technical Name sh_helpdesk_ticket_merge_ent
LicenseOPL-1
Websitehttps://www.softhealer.com
Versions 17.0 14.0 13.0 15.0 16.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 156
Technical Name sh_helpdesk_ticket_merge_ent
LicenseOPL-1
Websitehttps://www.softhealer.com
Versions 17.0 14.0 13.0 15.0 16.0
logo
Enterprise Odoo.sh

Merge Helpdesk Support Tickets

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When there is the same support ticket of same client it's easy to merge them using this module. You can merge tickets as well as create a new ticket while merging ticket.

Features

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  • You can merge multiple support tickets to selected tickets.
  • Easy to merge same clients tickets and create new ticket.
  • Easy to manage multiple tickets.
  • This module saves your important time.
  • No more configuration required, just install it and use it.

Go to the "Tickets", Select records, Go to the action and press "Merge Tickets".


After that one wizard opens, Select ticket in which you want to merge selected tickets.


Select a "Create a New Ticket" if you want to make new ticket & merge.


New ticket created with merge ticket, You can see all merged ticket in smart button, Click on that smart button to see all merged ticket.


Merged tickets list view.

Version 14.0.1 | Released on : 31stAugust 2022

Initial Initial Release.
  • No, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) only.
  • No, This app is not compatible with Odoo's Multi-Company/Multi-Website Feature.
  • No, Our helpdesk app works independently. The standard helpdesk app and our helpdesk app together not works!
    Here is the link where you can purchase our helpdesk enterprise app.
    Helpdesk Enterprise
  • Yes, we provide free support for 100 days.
  • Yes, you will get free update for lifetime.
  • Yes, You have to download module for each version (13,14,15) except in version 12 or lower.

Multi-Languages

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We have added predefined some languages(English, German / Deutsch, Arabic, Spanish / Espanol, French / Francais, Chinese, Portuguese/Portugal) in module, If you want to add other language you can contact us on support@softhealer.com. We use google translator tools for multi-languages so possible translations can be not accurate. we accept suggest to make more accurate translations also on support@softhealer.com.

english germany arab spanish Chinese French Portuguese

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