Helpdesk Ticket Timer Widget

by
Odoo

20.85

v 15.0 Third Party
This module requires Odoo Enterprise Edition.
Live Preview
Required Apps Helpdesk (helpdesk)
Included Dependencies
Lines of code 330
Technical Name bi_helpdesk_ticket_timer_widget
LicenseOPL-1
Websitehttps://www.browseinfo.in
Also available in version v 14.0 v 13.0
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Required Apps Helpdesk (helpdesk)
Included Dependencies
Lines of code 330
Technical Name bi_helpdesk_ticket_timer_widget
LicenseOPL-1
Websitehttps://www.browseinfo.in
Also available in version v 14.0 v 13.0

Helpdesk Ticket Timer Widget Odoo Apps

Ticket Time Tracker Widget Odoo Apps

Helpdesk Ticket Start and Stop Timer Widget Odoo Apps

Time Duration Widget on Helpdesk Ticket Odoo Apps

Helpdesk Ticket Timer Widget Odoo App helps users to configure or select more than one start ticket timer stage and stop ticket timer stage. Users cannot use the same stage in both start and stop ticket timers. When user move task into start ticket timer stage, timer will be start to count duration and when move task into stop ticket timer stage, timer will be stop to count duration. Users can easily reset the ticket timer, so it will start counting with zero. Users can also view start, stop and reset ticket timer log into the chatter.

Features

Configure Timer Setup

User can select more than one start and stop ticket timer stage but not use same stage in both timer.

Display Time Duration in Ticket

User can see time duration in every ticket form view.

Easy to Reset Ticket Timer

User can easily reset ticket timer, so it will start count with zero.

Display Ticket Timer Log into Chatter

User can see start, stop and reset ticket timer log into chatter.

Configuration for Timer Setup

Goto Helpdesk -> Configuration -> Settings in that you can select more than one start ticket timer stage but you cannot use same stages in stop ticket timer stage.

You can also select more than one stop ticket timer stage but you cannot use same stages in start ticket timer stage.

Create a New Ticket

You can see time duration is zero when created ticket is not in selected start ticket timer stage.

Task Move in Start Ticket Timer Stage

You can see task move in start ticket timer stage and that time timer is start to count duration also display time start log into chatter.

You can reset timer by clicking on 'RESET' button.

Reset Timer in Start Ticket Timer Stage

When you click on 'RESET' button timer is reset and again start with zero duration also display time reset log into chatter.

Task Move in Stop Ticket Timer Stage

You can see task move in stop ticket timer stage and that time timer is stop to count duration and also display time stop log into chatter.

You can reset timer by clicking on 'RESET' button.

Reset Timer in Stop Ticket Timer Stage

When you click on 'RESET' button, timer is reset with zero duration but timer is not start counting because task is in stop ticket timer stage also display time reset log into chatter.

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