Helpdesk Restrict Domains
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 57.65
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
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Discuss (mail)
• Website (website) • Employees (hr) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 3777 |
| Technical Name |
dev_helpdesk_restrict_domins |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
Helpdesk Restrict Domains
Helpdesk Restrict Domains Odoo app allows you to control which email domains can be used when
creating or replying to helpdesk tickets. With this app, your team can configure a list of
restricted domains, ensuring that support requests and email replies are only accepted from
trusted domains.
When a new ticket is submitted, the system checks the customer’s email domain. If the domain is
allowed, the request is created successfully. If not, a warning message appears and the ticket
is blocked. The same rule applies when sending emails from tickets—if the customer’s domain is
restricted, the email is not sent and a warning is shown.
This feature helps you prevent spam, reduce unwanted requests, and maintain a secure and
professional support process. By making sure only approved domains can interact with your
helpdesk, your team can focus on genuine customers without wasting time.
Features
- Configure and manage a list of restricted email domains in Odoo.
- Automatic validation of customer email domains when submitting new tickets.
- Block emails sent from tickets if the customer domain is restricted.
- Display warning messages for non-allowed domains (e.g., “Email domain ‘example.com’ is not allowed.”).
- Ensure only approved domains can submit requests or receive ticket emails.
- Improve control over customer requests and communication.
You can see the list of restricted domains From here.
when you send an email, the system will check the customer’s email domain.
If the domain is allowed, the email will be sent otherwise the system show a warning.
You can see a warning if the domain is not allowed, for example: “Email domain ‘example.com’ is not allowed.”
When a new ticket is submitted, the system checks the customer’s email domain. If the domain is allowed, the request is submitted successfully. otherwise, a warning is shown
As you can see, the email domain is not allowed, so a warning message is displayed.
Version 1.0 | Released on : 13th February 2024
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support
Why Us?
Devintelle Odoo Services
Connect Us
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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