Helpdesk Ticket Scan and Upload Photo by Customer

by
Odoo

162.79

v 15.0 Third Party 6
Live Preview
Required Apps Website (website)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Employees (hr)
Included Dependencies
Lines of code 3729
Technical Name helpdesk_ticket_capture_photo
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 13.0 v 14.0 v 12.0
You bought this module and need support? Click here!
Required Apps Website (website)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Employees (hr)
Included Dependencies
Lines of code 3729
Technical Name helpdesk_ticket_capture_photo
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 13.0 v 14.0 v 12.0

Helpdesk Ticket Scan and Upload Photo by Customer

Support Ticket Scan and Upload Photo / Image by Customers using Odoo Module

This app allows your customers to scan and submit images/photos from the helpdesk support tickets in the website my account portal menu.


Main Features:

  • Customer(s) can scan and upload images and submit from the support ticket on the website from my account menu.
  • Uploaded Images are stored as attachments and chatter in the backend of support tickets view.
  • Download allows for images and photos as attachments in the backend for the team.
  • Please note that this is NOT an android or iphone app.
  • Mobile views shown below are taken using the browser of mobile and showing its responsiveness in mobile web view.
  • ONLY COMPATIBLE FOR ODOO COMMUNITY EDITION.
  • for more details please see below screenshots and watch the video.

Helpdesk Ticket Capture Photo Videos

Part 1: Flow of Capture Photo for ticket By Mobile

Click here

Part 3: Capture Photo for ticket By Laptop/Computer

Click here

Edition Compatibility:


Only Community

Customer Tickets on Portal/My Account

Customer Tickets

Customer Tickets List on Portal/My Account

Ticket List For Customer on Portal

Scan and Submit option on Form of Customer Tickets Portal My Account

Scan and Submit Section of Customer Ticket

Scan your Image / Photo

Scan and Upload By Customer

Submit your images/photos

Submit Images By Customer

Check your image/images as attachments and preview

Attachment of Customer On Ticket on Portal
They can see preview of attachment

Check your image/images as chatter

Submitted Images is also available in chatter of Customer

Image/images stored in backend

All the Submitted Images/Photos are also stored in backend of Ticket View

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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