Odoo All In One Helpdesk | Odoo Advance Helpdesk | Odoo Helpdesk Management | Odoo Customer Ticketing System | Odoo Helpdesk Support Tiket | Odoo Website Support Ticket Management
by Keypress IT Services https://www.keypress.co.in$ 49.99
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Project (project) • Repairs (repair) • Inventory (stock) • Sales (sale_management) • Employees (hr) |
| Lines of code | 4666 |
| Technical Name |
kits_all_in_one_helpdesk |
| License | OPL-1 |
| Website | https://www.keypress.co.in |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Project (project) • Repairs (repair) • Inventory (stock) • Sales (sale_management) • Employees (hr) |
| Lines of code | 4666 |
| Technical Name |
kits_all_in_one_helpdesk |
| License | OPL-1 |
| Website | https://www.keypress.co.in |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
Odoo All In One Helpdesk | Odoo Advance Helpdesk | Odoo Helpdesk Management | Odoo Customer Ticketing System | Odoo Helpdesk Support Tiket | Odoo Website Support Ticket Management
Enhance your customer support with a complete Odoo All-in-One Helpdesk solution featuring advanced ticket management, website support portal, after-sales workflows, credit notes, ticket merging, customer feedback on resolution, and full customization for streamlined Odoo Helpdesk Management.
FEATURES
Need Any Help ?
https://www.keypress.co.in/odoo-apps/15.0/odoo-all-in-one-helpdesk
info@keypress.co.in
Advanced Helpdesk Performance Overview in Odoo
Get a powerful, real-time dashboard designed for Odoo All-in-One Helpdesk and Odoo Advanced Helpdesk operations. Monitor ticket status, agent workload, priorities, SLAs, and customer activities through an intuitive interface. This dashboard enhances visibility and improves decision-making for efficient Odoo Helpdesk Management.
Gain full control of your helpdesk with a clean, intuitive dashboard. Instantly track ticket status, priorities, and assignments while monitoring key SLA metrics and employee performance. Powerful filters by priority, assignee, customer, and date range ensure efficient ticket management and seamless reporting.
Smart Customer Ticketing System in Odoo
Create and manage support issues instantly with a smart and streamlined Odoo Customer Ticketing System. Organize tickets with categories, priority levels, attachments, and detailed communication logs for complete visibility. Enhance your workflow by creating tasks directly from helpdesk tickets and tracking work hours using integrated timesheets. This advanced setup ensures faster ticket resolution, better accountability, and improved team productivity within your Odoo Helpdesk Support Ticket process.
After installing this module, the group will be displayed and available for selection.
After setting the group, the Helpdesk menu will appear. List view of the helpdesk ticket.
Kanban view of the helpdesk ticket.
This view displays a Helpdesk Ticket form, allowing users to enter and manage all required information to create a helpdesk ticket.
Click this button to quickly create a project task for this ticket.
Here, you can view the tasks and timesheets associated with these tickets.
Once customer issues are resolved, users can move tickets to the Solved stage. Track SLA metrics including response time, total resolution time, and effective resolution time.
Complete After-Sales Helpdesk Ticket Workflow
Manage product return, replacement, and repair requests directly from the helpdesk, now enhanced with multi-warehouse support and flexible warranty and return policy management. Track warranty claims, service requests, approvals, and inventory movements across multiple locations from a single interface, enabling faster resolutions and organized, automated after-sales support within Odoo.
Create Helpdesk Tickets for Return, Replace, and Repair requests with ease. Select one or multiple sales orders, and the system automatically generates the associated claim lines. In multi-warehouse environments, verify or set the warehouse to ensure correct assignment based on the original delivery. Finally, specify the return quantity and choose the appropriate action type for each claim line.
If you want a warranty or return policy for a product, set the warranty time or return days in the product variant.
If the product is under warranty or return policy, you can view its warranty expiration date and last return date.
If you want to replace a product with another product, click the button.
Select the replacement product, then click the Confirm button.
The replacement product will appear in the claim line.
After reviewing all the data, click 'Approve' if everything is correct; otherwise, click 'Reject' or 'Cancel' the ticket.
After completing all necessary details and approving the ticket, the system generates the Receipt, Delivery, and Repair orders, as illustrated here.
PDF report for helpdesk ticket return orders.
PDF report of helpdesk ticket return order slip.
You can easily create a helpdesk ticket directly from a sales order using this button.
Full Odoo Website Support Helpdesk Ticket Management
Provide customers with a dedicated online portal to submit, view, and track support tickets with complete transparency. This Odoo Website Support Ticket Management feature allows users to communicate with support teams, upload documents, monitor ticket progress, and provide feedback on ticket resolution directly from the website ensuring a smooth and engaging customer support experience.
Ticket menu.
View the ticket list with dynamic filtering, sorting, grouping, and search options, making it easy to manage and explore records. Use this button to create a new ticket.
After filling in all the required data, click the Confirm button.
When the Return / Replace / Repair setting is enabled, users can create tickets for product returns, replacements, or repairs by selecting the relevant sales order.
After the sales order is selected, the corresponding claim lines are generated automatically. Choose the request type and complete the required information in the line.
After filling in all the required data, click the Confirm button.
Ticket Form View.
You can create a helpdesk ticket directly from the sales order.
After a ticket is solved, users can provide feedback by clicking here.
Add your feedback and click Confirm to submit.
You can view feedback on the ticket’s Feedback page.
Consolidate Duplicate Helpdesk Tickets
Improve efficiency by merging duplicate or similar support tickets into one. This feature keeps your Odoo Advanced Helpdesk clean, prevents agent confusion, and ensures accurate communication history. Perfect for businesses handling high-volume Odoo Helpdesk Support Tickets.
When tickets are in the Open stage and belong to the same customer, users can merge them using a Server Action.
To merge tickets, choose a ticket type (Exist or New). Select Exist to merge into an existing ticket, or select New to create a new ticket. Finally, click the Merge button to complete the process.
View which tickets have been merged into this ticket and see the descriptions of all merged tickets.
Easily identify merged tickets by their Merge stage and view the related main ticket.
Integrated Financial Resolution via Helpdesk
Easily generate credit notes directly from support tickets for refunds, product issues, or service failures. This tightly integrated workflow connects your Odoo Customer Ticketing System with accounting, simplifying financial adjustments and ensuring seamless customer resolution.
To create a credit note, click the 'Add Credit Note' button.
After clicking the button, the credit note will appear in your ticket.
You can view the credit note for the returned item associated with your ticket.
Cancel Helpdesk Tickets with Automatic Inventory Reversal in Odoo
Control after-sales operations with Odoo’s advanced helpdesk management by cancelling support tickets in a single click. When a ticket is cancelled, all linked return, replacement, and repair operations are automatically reversed, and inventory is moved back to its original stock location. This ensures accurate inventory levels, prevents stock mismatches, and keeps your Odoo customer ticketing system clean, consistent, and fully controlled.
To reject all claim lines on the ticket, click the Reject button.
After rejection, all claim lines will be in a rejected state.
To cancel the helpdesk ticket, click the 'CANCEL' button.
After clicking the 'CANCEL' button, enter a reason and confirm the cancellation. If related receipts, delivery, repair orders, or credit notes exist, they will be automatically cancelled. And the stock will be updated accordingly.
You can view the cancellation information the 'Other' tab.
You can cancel a Helpdesk ticket using this button.
Add a cancellation reason and click the Confirm button to submit.
Fully Customizable Odoo Helpdesk Management Setup
Customize every part of your Odoo All-in-One Helpdesk, including ticket types, tags, workflow stages, helpdesk teams, email aliases, SLAs, and conditional return order management. Build a fully personalized Odoo Helpdesk Management system tailored to your unique business needs.
Enable the auto-close ticket option and specify a custom number of days. Tickets with no response during this period will be automatically closed.
Define the default due days for automatically setting the due date on ticket creation.
You can view and edit the due date here, set a reminder by specifying the number of hours before it, and preview the reminder message.
Enable this setting for Returns, Replacements, and Repairs products within tickets.
“Stages” menu and its list view.
To create a stage, enter the stage name and select the stage type.
“Tags" menu and its list view.
“Teams” menu and its list view.
“Ticket Types” menu and its list view.
Version : 15.0.1.1.1
|
Released On : 6th January 2026
- Initial release.
What is the Odoo All-in-One Helpdesk module?
- The Odoo All-in-One Helpdesk module is an advanced helpdesk management solution that centralizes customer ticketing, after-sales support, website ticket management, return, replacement, and repair workflows, warranty handling, credit notes, feedback collection, and inventory-linked operations into a single unified system.
Is this module available for both Odoo Community and Enterprise?
- No. This module is exclusively designed for Odoo Community Edition and is not supported on Odoo Enterprise due to technical and licensing differences.
Can customers create and track tickets from the website?
- Yes. The module includes a modern Odoo Website Support Ticket Management portal, allowing customers to submit, view, and track their support tickets online at any time.
Does this module support Return, Replace, and Repair workflows?
- Yes. The module provides a complete Return, Replace, and Repair after-sales workflow integrated with Odoo Helpdesk and Inventory, enabling efficient handling of service requests, warranty claims, and product returns.
Can I configure warranty and product return policies?
- Yes. Warranty rules and product return policies can be configured at the product level, allowing businesses to control eligibility, duration, and conditions for returns, replacements, and repairs.
Does the module support multi-warehouse operations?
- Yes. The helpdesk fully supports multi-warehouse inventory management, ensuring return, replacement, and repair operations are accurately processed across multiple stock locations.
What happens when a Return, Replace, or Repair ticket is cancelled?
- When a ticket is cancelled, all related inventory transactions are automatically reversed, and products are moved back to their original warehouse locations. This ensures accurate stock levels and prevents inventory inconsistencies.
Can customers provide feedback after ticket resolution?
- Yes. Customers can submit feedback and rate ticket resolutions, helping businesses evaluate service quality and continuously improve customer satisfaction.
Is it possible to merge duplicate support tickets?
- Yes. Support agents can merge duplicate or similar tickets into a single ticket thread, ensuring cleaner data and more efficient helpdesk management.
Can I create tasks and track timesheets directly from Odoo Helpdesk tickets?
- Yes. The Odoo Advanced Helpdesk allows you to create tasks directly from helpdesk tickets and log timesheets against those tasks. This helps track time spent on each support issue, improve team accountability, enable accurate cost or billing calculations, and ensure better visibility into support workload and productivity.
Can credit notes be generated from helpdesk tickets?
- Yes. The module allows credit notes to be generated directly from helpdesk tickets, making refunds and financial adjustments seamless and fully integrated with Odoo Accounting.
How customizable is the Odoo Helpdesk system?
- The helpdesk system is fully customizable, including ticket types, categories, tags, SLAs, workflow stages, helpdesk teams, email aliases, and rules for return, replacement, repair, warranty, and inventory handling.
Do customers receive notifications about ticket updates?
- Yes. Customers receive automated email notifications and updates through configured email aliases, ensuring complete visibility throughout the entire support lifecycle.
We will provide 90 days free support if you face any issue due to the our apps, By using our module you are agree to our privacy policy and terms of service.
Support Policy
SUGGESTED APPS
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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