Odoo Facebook/Graph/Meta/WhatsApp Integration - WhatsApp Business Platform Cloud API

Connecting your business with WhatsApp is a boon for you!

Communicating with customers through WhatsApp shows positive impact on your business.
The WhatsApp Business Platform Cloud API is based on Meta/Facebook's Graph API Which allows medium and large businesses to communicate with their customers at scale.
Send and receive whatsapp messages quickly & easily directly from Odoo to WhatsApp and WhatsApp to Odoo.
Let's have a look at how communicate through WhatsApp in Odoo Works!

Create Facebook Developers Account

Create your Facebook Developers Account on the Facebook Developers Website using your personal profile.

Before You Start

To interact with Facebook Graph API, you must have a registered Facebook App. If you already have an App that you want to use with WhatsApp, you can skip the next section. Otherwise, proceed with the next section and register an App.

Register your App

Create & Register a Facebook app from Create App Button.

Create an app

Facebook App Credentials & Configuration - 1

After Successfully Reviewed App, Go to My Apps > Click on App to see credentials

Facebook App Credentials & Configuration - 2

Under WhatsApp Menu on Sidebar > Click on Getting Started
Here you can see all the Facebook App Credentials like App ID, Phone Number ID, WhatsApp Business ID, Access Token, etc.,

Now, Install Odoo Meta WhatsApp Facebook/Meta/Graph Integration Module

From App Menu > Install Module

Add New Provider Details

After installing the module, Go to Whatsapp Message Menu > Configuration > Provider

Under Provider Menu, Click on Create Button

Add Whatsapp Graph API Credentials like Graph API, URL, Instance, Business ID, Access Token, etc.,

After Setup, Click on Reload / Get Status where you will get Facebook Configurations like Call Back URL & Verify Token.
You need to set these configurations to Facebook Webhook Configuration.

Setup Webhook Configuration

Under WhatsApp Menu on Sidebar > Click on Configuration
Here you need to set Odoo Provider's Configuration like Callback URL & Verify Token and Click on Verify & Save Button

WhatsApp Manager

Under App Dashboard Menu on Topbar > Click on WhatsApp Manager
For WhatsApp Message Templates & Other Facebook Business Account Details

Message Templates

Under Account Tools Menu, Click on Message Templates
Here you can Create/Edit/Delete WhatsApp Message Templates