Website Helpdesk & Support Systemby Webkul Software Pvt. Ltd. https://store.webkul.com/Odoo-Website-Helpdesk-Support-System.html
• Employees (hr)
• Project (project)
• Sales (sale_management)
• Invoicing (account)
|Lines of code||4609|
|License||See License tab|
|Also available in version||v 14.0 v 12.0 v 13.0|
• Employees (hr)
• Project (project)
• Sales (sale_management)
• Invoicing (account)
|Lines of code||4609|
|License||See License tab|
|Also available in version||v 14.0 v 12.0 v 13.0|
Odoo Website Helpdesk & Support System
Raise a ticket for queries or issues from the Odoo website account!
Odoo Website Helpdesk & Support System embeds a fully trackable and efficient query ticket system in the Odoo website. The customers can ask for post-sale issues and new interested customers can raise a ticket to acquire your products/services.
Build An Effective Client Helpdesk & Ticketing System in Odoo
Benefits of an efficient Client Helpdesk System
Assist for Post Sales Queries of Client requirement Tickets
Post Sales services matter to provide customer convenience and retain old customers. The module allows you to provide Post Sales Query; moreover, you can also generate billables hours with client requirement tickets.
How Helpdesk & Support System Helps at Different Levels?1. It helps you to provide an interface for customers to raise their queries and issues.
2. Helps to manage customers' queries with different teams such as tech team, BDEs, etc.
3. Monitor the progress of any ticket to provide timely customer service.
4. Ensure proper management and documentation of customers' grievances.
Add tickets to Offer services to the customers and generate revenue
Now you can accept new service requests from interested customers like customization, new projects, etc through the tickets from the website and generate billable hours.
You can add tickets to resolve customer queries and post-sales issues. Post Sales services matter to provide customer convenience and retain old customers.
A Quick Dashboard to Monitor Tickets
The dashboard is very helpful for your helpdesk and support system because it lets you monitor many metrics at once, so you can quickly check the ticket stats or see correlations between different reports.
Quick peek of Odoo Website Helpdesk & Support System Dashboard
Enable Recaptcha and set the feedback mail template from the helpdesk settings
Create different teams to handle various tickets accordingly.Each team has a manager. The team is assigned tickets by the admin from the backend.
Create Categories for customer to choose from while raising the ticket
Create various topics under a categoryEach category can have multiple topics for the customer to choose from while raising a ticket
List of all the Raised ticketsAll the tickets both; Support and Service ticket shows up at one place.
Ticket details - Open a ticket to see the query or service required
You can also communicate with the customer and see communication history
You need to select the stage and give reason to mark a ticket as resolved
See the review given by customer in the ticket form
Create Tasks from Ticket.Click on create task in the ticket to create a related task. A project should be added to the ticket to create a task to charge per hour service cost to customer
The timesheets used in the tasks show up in the ticket
You can create a sales order to bill the client for all the hours used in all the tasks create for a ticketCreate the sales order from the project added to the task
The total timesheets hours of all the tasks are automatically added to the sales order
Create Invoice For the Service ticketCreate invoice from sales order with regular or down payment. If downpayment is used the ticket automatically shows the relevant calculations
Helpdesk and Service Ticket form on the Odoo website
Automatic acknowledgement mail is sent to the customer once his ticket is successfully created
Only logged in customers can raise a new support or service ticket
The customers can track his tickets and their status from his website accountList of the all the raised tickets of the customer- open and closed
Provide two way message communication between customer and Odoo admin
Automatic Feedback/review mail to customerThe customer receive an automatic rating/feedback mail once ticket is closed with the link
Detailed Features ListBelow is the detailed list of feature of module Odoo Website Helpdesk & Support System module
Install customer helpdesk & service system on Odoo website
Allows to raise the support tickets from the Odoo website
The Customer can manage the tickets from his website account
Allows chat communication with the Odoo admin
Auto-sends feedback/reviews mail to the customer
Create ticket category and topics/reasons in Odoo backend
Create different teams to manage different ticket types
Set ticket stages to show the current progress of a ticket
Resolve/cancel the raised tickets to close them in Odoo
Now Take billable service requests through service tickets
Create Tasks from the raised tickets
Create sales orders from the project to bill the customer
Generate invoice for the sales order of the ticket
Dashboard to Analyze Ticket Statistics
Help and Support
Get Immediate support for any of your query
You will get 90 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
Get in touch with our Expert:https://webkul.uvdesk.com/en/customer/create-ticket/
Have any technical queries, want extra features, or anything else? Our team is here to answer all your questions. Just Raise A Support Ticket.
SOFTWARE LICENCE AGREEMENT ========================== This AGREEMENT is made effective on the date of the purchase of the software between Webkul Software Pvt. Ltd.,Company incorporated under the Companies Act, 1956 (hereinafter referred to as “Licensor"), and the purchaser of the software/ product (hereinafter referred to as "Licensee"). Preamble -------- Licensor is a web and mobile product based organization engaged in the business of developing and marketing software for enterprise level e-commerce businesses. It is an ISO and NSR (NASSCOM) certified organization having a team of more than 150 creative engineers which come from different backgrounds. It has developed more than 700 web extensions and apps in the past few years for open source platforms which are used and trusted globally. Licensee now wishes to obtain license, and Licensor wishes to grant a license, to allow use of the software so purchased in developing the e-commerce business website/ mobile app of the Licensee, subject to the terms and conditions set forth herein. THEREFORE, with the intent to be legally bound, the parties hereby agree as follows: Agreement --------- 1.DEFINITIONS. As used in this Agreement, the following capitalized terms shall have the definitions set forth below: "Derivative Works" are works developed by Licensee, its officers, agents, contractors or employees, which are based upon, in whole or in part, the Source Code and/or the Documentation and may also be based upon and/or incorporate one or more other preexisting works of the Licensor. Derivative Works may be any improvement, revision, modification, translation (including compilation or recapitulation by computer), abridgment, condensation, expansion, or any other form in which such a preexisting work may be recast, transformed, or adapted. For purposes hereof, a Derivative Work shall also include any compilation that incorporates such a preexisting work. "Documentation" is written, printed or otherwise recorded or stored (digital or paper) material relating to the Software and/or Source Code, including technical specifications and instructions for its use including Software/ Source Code annotations and other descriptions of the principles of its operation and instructions for its use. "Improvements" shall mean, with respect to the Software, all modifications and changes made, developed, acquired or conceived after the date hereof and during the entire term of this Agreement. 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For the consideration set forth below, Licensor hereby grants to Licensee, and Licensee hereby accepts the worldwide, non-exclusive, perpetual, royalty-free rights and licenses set forth below: (i)The right and license to use and incorporate the software, in whole or in part, to develop its website/ mobile app (including the integration of all or part of the Licensor’s software into Licensee's own software) on one domain ( Except Joomla modules , listed on store are entitled to be used on unlimited domain as per the standard guidelines ) only, solely for the own personal or business use of the Licensee. However, the License does not authorize the Licensee to compile, copy or distribute the said Software or its Derivative Works. (ii)The right and license does not authorize the Licensee to share any backup or archival copies of the Software and / or the Source Code and Documentation on any public internet space including github , stackoverflow etc . The Licensee must ensure that the backup are not accessible to any other person and the Licensee must prevent copying / use of source code by any unauthorized persons. (iii)The right and license does not authorize the Licensee to migrate the domain license to another domain. (iv)Our Joomla extensions are published under the GNU/GPL. (b)Scope; Rights and Responsibilities. (i)Licensor shall enable the Licensee to download one complete copy of the Software. (ii)The Software is intended for the sole use of the Licensee in development of its own website/ mobile app. (iii)Licensee does not have the right to hand over, sell, distribute, sub-license, rent, lease or lend any portion of the Software or Documentation, whether modified or unmodified, to anyone. Licensee should not place the Software on a server so that it becomes accessible via a public network such as the Internet for distribution purposes. In case the Licensee is using any source code management system like github, it can use the code there only when it has paid subscription from such management system. (iv) In case the Licensee purchases the module and allow the third party development agency to customize as per its need, it is at liberty to do so subject to the condition that the Licensee as well as the Agency are not authorized to sell the modified version of the extension. Except for the required customization purposes, Licensee is not authorized to release the Source Code, Derivative Work source code and/or Documentation to any third party, which shall be considered as violation of the Agreement, inter-alia entailing forthwith termination and legal action. (c)Ownership. (i)Software and Source Code. All right, title, copyright, and interest in the Software, Source Code, Software Modifications and Error corrections will be and remain the property of Licensor. (ii)Derivative Works. As creation of Derivative Works by the Licensee is prohibited, thus, all right, title, copyright, and interest in any and/or all Derivative Works and Improvements created by, or on behalf of, Licensee will also be deemed to the property of Licensor. Licensor shall be entitled to protect copyright / intellectual property in all such Derivative Works and Improvements also in any country as it may deem fit including without limitation seeking copyright and/or patent protection. 3.CONSIDERATION. (a)Licensee shall pay to Licensor the amount as mentioned on the website from where the order is placed, as one-time, upfront fees in consideration for the licenses and rights granted hereunder (hereinafter referred to as the "License Fee"). The License Fee to be paid by Licensee shall be paid upfront at the time of placing the order, and no credit will be allowed under any circumstances. (b)Once paid, the License Fees shall be non-refundable. The Licensee has fully satisfied itself about the Software and has seen the demonstration, and only thereafter has placed the order. Thus, the License Fees or any part thereof is non-refundable. No claim for refund of the Licence Fees shall be entertained under any circumstances. 4.REPRESENTATIONS AND WARRANTIES. (a)Mutual. Each of the parties represents and warrants to the other as follows. (i)such party is a legal entity duly organized, validly existing and in good standing; (ii)such party has the power and authority to conduct its business as presently conducted and to enter into, execute, deliver and perform this Agreement. 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The relationship between the parties is that of Licensor and Licensee only, and the rights, duties, liabilities of each party shall be governed by this Agreement. 10.MODIFICATION. The Licensor may amend any of the terms and conditions contained in this Agreement at any time and solely at its discretion. Any changes will be effective upon the posting of such changes on the Portal/ website, and the Licensee is responsible for reviewing these changes and informing itself of all applicable changes or notices. The continued use of a software by the Licensee after posting of any changes by the Licensor, will constitute the acceptance of such changes or modifications by the Licensee. 11.MISCELLANEOUS. (a)General Provisions. This Agreement: (i) may be amended only by a writing signed by each of the parties; (ii) may be executed in several counterparts, each of which shall be deemed an original but all of which shall constitute one and the same instrument; (iii) contains the entire agreement of the parties with respect to the transactions contemplated hereby and supersedes all prior written and oral agreements, and all contemporaneous oral agreements, relating to such transactions; (iv) shall be governed by, and construed and enforced in accordance with, the laws of India; and (v) shall be binding upon, and inure to the benefit of, the parties and their respective successors and permitted assigns. Each of the parties hereby irrevocably submits to the jurisdiction of the Courts at Delhi, India, for the purposes of any action or proceeding arising out of or relating to this Agreement or the subject matter hereof and brought by any other party. (b)Assignment. Except for the purpose of customization as mentioned in clause 2(b)(iv) above, Licensee cannot assign, pledge or otherwise transfer, whether by operation of law or otherwise, this Agreement, or any of its obligations hereunder, without the prior written consent of Licensor, which consent shall not be unreasonably withheld. (c)Notices. Unless otherwise specifically provided herein, all notices, consents, requests, demands and other communications required or permitted hereunder: (i)shall be in writing; (ii)shall be sent by messenger, certified or registered mail/email, or reliable express delivery service, to the appropriate address(es) set forth below; and (iii)shall be deemed to have been given on the date of receipt by the addressee, as evidenced by a receipt executed by the addressee (or a responsible person in his or her office), the records of the Party delivering such communication or a notice to the effect that such addressee refused to claim or accept such communication, if sent by messenger, mail or express delivery service. All such communications shall be sent to the following addresses or numbers, or to such other addresses or numbers as any party may inform the others by giving five days' prior notice: If to Webkul Software Pvt. Ltd.: Webkul Software Pvt. Ltd. A-67, Sector 63, NOIDA – 201301, Uttar Pradesh, India If to Licensee: At the address mentioned by the Licensee (at the time of placing order of generating Invoice) (d)Severability. It is the intent of the parties that the provisions of this Agreement be enforced to the fullest extent permissible under the laws and public policies of India in which enforcement hereof is sought. In furtherance of the foregoing, each provision hereof shall be severable from each other provision, and any provision hereof which is/ becomes unenforceable shall be subject to the following: (i) if such provision is contrary to or conflicts with any requirement of any statute, rule or regulation in effect, then such requirement shall be incorporated into, or substituted for, such unenforceable provision to the minimum extent necessary to make such provision enforceable; (ii) the court, agency or arbitrator considering the matter is hereby authorized to (or, if such court, agency or arbitrator is unwilling or fails to do so, then the parties shall) amend such provision to the minimum extent necessary to make such provision enforceable, and the parties hereby consent to the entry of an order so amending such provision; and (iii) if any such provision cannot be or is not reformed and made enforceable pursuant to clause (i) or (ii) above, then such provision shall be ineffective to the minimum extent necessary to make the remainder of this Agreement enforceable. Any application of the foregoing provisions to any provision hereof shall not effect the validity or enforceability of any other provision hereof. (e)By purchasing the Software, the Licensee acknowledge that it has read this Agreement, and that it agrees to the content of the Agreement, its terms and agree to use the Software in compliance with this Agreement. (f)The Licensor holds the sole copyright of the Software. The Software or any portion thereof is a copyrightable matter and is liable to be protected by the applicable laws. Copyright infringement in any manner can lead to prosecution according to the current law. The Licensor reserves the right to revoke the license of any user who is not holding any license or is holding an invalid license. (g)This Agreement gives the right to use only one copy of the Software on one domain solely for the own personal or business use of the Licensee, subject to all the terms and conditions of this Agreement. A separate License has to be purchased for each new Software installation. Any distribution of the Software without the written consent of the Licensor (including non-commercial distribution) is regarded as violation of this Agreement, and will entail immediate termination of the Agreement and may invite liability, both civil and criminal, as per applicable laws. (h)The Licensor reserves the rights to publish a selected list of users/ Licensees of its Software, and no permission of any Licensee is needed in this regard. The Licensee agrees that the Licensor may, in its sole discretion, disclose or make available any information provided or submitted by the Licensee or related to it under this Agreement to any judicial, quasi-judicial, governmental, regulatory or any other authority as may be required by the Licensor to co-operate and / or comply with any of their orders, instructions or directions or to fulfill any requirements under applicable Laws. (i)If the Licensee continues to use the Software even after the sending of the notice by the Licensor for termination, the Licensee agree to accept an injunction to restrain itself from its further use, and to pay all costs ( including but not limited to reasonable attorney fees) to enforce injunction or to revoke the License, and any damages suffered by the Licensor because of the misuse of the Software by the Licensee. 12.ARBITRATION. If any dispute arises between the Licensor and the Licensee at any time, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, the same shall be referred to a sole Arbitrator who shall be an independent and neutral third party appointed exclusively by the Licensor. The Licensee shall not object to the appointment of the Arbitrator so appointed by the Licensor. The place of arbitration shall be Delhi, India. The Arbitration & Conciliation Act, 1996 as amended by The Arbitration & Conciliation (Amendment) Act, 2015, shall govern the arbitration proceedings. The arbitration proceedings shall be held in the English language. This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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