ORDERS

Order import

TikTok Shop orders are imported into Base.com, including buyer data, products, discounts, delivery information and marketplace order details. From there, orders can be processed operationally in Base and transferred to Odoo according to your Odoo integration settings.

Triggered by marketplace order import

SYNC ENGINE

Stock sync

Stock levels from Base.com can be sent to TikTok Shop according to your selected sync rules. You can define how Base should react to zero stock, lower stock, higher stock and stock caps.

Configurable sync intervals

SYNC ENGINE

Price sync

Base.com can update TikTok Shop offer prices from the selected price group. Manual price changes made directly in TikTok Shop may be overwritten by the next sync from Base, depending on your configuration.

Configurable sync intervals

CATALOG

Listing management

Create and manage TikTok Shop listings from Base.com. Base supports product data, variants, categories, attributes, images, dimensions, warehouse selection and delivery options required by TikTok Shop.

Listings managed in Base.com

CATALOG

Category and attribute mapping

When listing products, Base.com supports TikTok Shop category selection and marketplace-specific attributes. AI category suggestions may be available to speed up product listing.

TikTok Shop category trees and attributes

CATALOG

Variants

Products can be listed without variants, as separate offers per variant, or as variant groups, depending on the configuration and TikTok Shop category requirements.

Variant modes configured in Base.com

LOGISTICS

Shipping and tracking

Base.com supports TikTok Shop shipping workflows, courier mapping and tracking number transfer. TikTok Shipping can also be handled through the dedicated TikTok Shipping courier integration where required.

Courier mapping required

AFTER-SALE

Returns

TikTok Shop returns can be imported into Base.com with selected return statuses. Return handling and stock restoration depend on the configured workflow.

Return import available

PROMOTIONS

Coupons and discounts

Base.com can import TikTok Shop seller and platform voucher data and save discounts according to the selected configuration, for example as separate order lines or as price reductions.

Seller and platform vouchers supported

ARCHITECTURE

Multi-account operation

Run multiple TikTok Shop accounts and Odoo companies through one Base.com workspace, depending on your subscription and configuration. Product, price, stock and order handling can be scoped by account and company.

Per-account configuration

• TikTok Shop availability depends on the seller account region and the TikTok Shop integrations enabled in Base.com.
• Live TikTok Shop listings may only allow selected updates from Base.com, especially stock and price. Changes such as title, description, images, weight or category may require ending and relisting the offer.
• TikTok Shop listing requirements vary by category and region. Required fields may include SKU, category, weight, dimensions, warehouse, delivery option, images and marketplace-specific attributes.
• TikTok Shop may require a minimum number of product images and may reject images that do not meet marketplace quality rules.
• Tracking transfer requires correct courier mapping in Base.com.
• TikTok Shipping labels require the dedicated TikTok Shipping courier integration.
• Tracking updates are sent according to Base.com synchronization processes and may not be instant.
• TikTok Shop campaigns, creator allocations or marketplace stock reservations can block stock reductions.
• Order status updates back to TikTok Shop may be limited depending on the regional integration.
• Stock restoration after cancellations may require a dedicated workflow or automation in Base.com.
• Accounting and invoice transfer to Odoo depends on the Base.com Odoo integration configuration.

FROM ODOO TO BASE

Master data, outbound

• Products and variants
• Stock levels
• Price data
• Product identifiers such as SKU and EAN
• Product descriptions, images and selected product fields
• Inventory and warehouse data, depending on configuration

FROM BASE TO ODOO

Operational and accounting data, inbound

• Orders or invoices, depending on Odoo integration settings
• Customer and order data
• Product lines
• Payment and accounting details, where configured
• Tracking reference, where enabled

1

Install the Base Connector module in Odoo

Install the module on your supported Odoo instance. Make sure API access is available and the required Odoo modules for inventory or accounting workflows are installed.

Where: Odoo

2

Generate or prepare the Odoo API credentials

Generate the API key or prepare the Odoo connection details required by Base.com, including database name, user/login and company information where applicable.

Where: Odoo

3

Connect Odoo and TikTok Shop in Base.com

In Base.com, add your Odoo connection details. Then authorize your TikTok Shop seller account through the TikTok Shop connection flow available in Base.com.

Where: Base.com

4

Configure sync rules and go live

Choose stock and price sync settings, configure listing defaults, categories, courier mapping, return settings, order import settings and Odoo export options. Then enable the workflows.

Where: Base.com · Status: Live

BASE DOES THIS FOR YOU

What Base handles, so Odoo stays clean

Once the Odoo connection and TikTok Shop account are configured, Base.com can handle:

• TikTok Shop order centralisation
• Product listing management
• Stock synchronization
• Price synchronization
• Category and attribute mapping
• Variant listing workflows
• Returns import
• Coupon and discount handling
• Courier mapping and tracking transfer
• TikTok Shipping integration support
• Transfer of order or invoice data to Odoo, depending on configuration
• Multiple TikTok Shop accounts and regional integrations, where available

What your Odoo needs

• Odoo 16.0 (Community or Enterprise)
  For example Odoo 16.0 if this app listing is published for Odoo 16.0
• External API access
  Required for Base.com to connect with Odoo
• API key or Odoo connection credentials
  Used by Base.com to authenticate
• Database name and technical user/login
  Required for the Odoo connection
• Inventory module installed
  Required for stock-related workflows
• Correct product identifiers
  SKU and/or EAN should be consistent between Odoo, Base.com and TikTok Shop
• Reachable Odoo domain
  Required for Base.com communication with Odoo

What your Base account needs

• Active Base.com subscription
  Required for the connector to operate
• TikTok Shop seller account
  A supported regional TikTok Shop seller account available for connection in Base.com
• TikTok Shop authorization
  OAuth authorization from Base.com
• Marketplace module enabled
  Required for TikTok Shop order and listing operations
• Stock and price sync configured
  Defines how often and under what conditions Base updates TikTok Shop
• Courier mapping
  Required for correct tracking transfer
• Return settings configured
  Defines which TikTok Shop returns are imported into Base.com

External service notice. Base Connector relies on Base.com to operate. The Odoo module connects Odoo with Base.com, while the TikTok Shop integration, marketplace synchronization, listing management and order workflows run on Base.com infrastructure. An active Base.com subscription and a supported TikTok Shop seller account are required. Without Base.com configuration, no TikTok Shop synchronization occurs. base.com · Privacy Policy

Do I need a Base.com account to use this module?

Yes. The Odoo module connects Odoo with Base.com, but TikTok Shop marketplace operations run through Base.com. An active Base.com subscription is required.

Does this support TikTok Shop globally?

Base.com supports multiple TikTok Shop regional integrations, including regions such as US, UK, EU, Brazil and Mexico where available. Actual availability depends on the TikTok Shop seller account region and the integrations enabled in Base.com.

Are TikTok Shop orders created in Odoo?

TikTok Shop orders are imported into Base.com first. They can then be transferred to Odoo according to the configured Base.com Odoo integration settings.

Is stock sync close to real time?

Base.com offers configurable stock synchronization options. The available frequency depends on the integration, account settings and subscription configuration.

Can Base update TikTok Shop prices?

Yes. Base.com can send price updates to TikTok Shop from the selected price group. If price synchronization is enabled, manual changes made directly in TikTok Shop may be overwritten by Base.

Can I manage TikTok Shop listings from Base.com?

Yes. Base.com supports TikTok Shop listing management, including categories, attributes, variants, product data, images, dimensions, warehouse and delivery options. Some changes on live listings may require relisting due to TikTok Shop limitations.

Does it support returns?

Yes. TikTok Shop returns can be imported into Base.com. Stock restoration and return completion depend on the configured workflow.

Does it support TikTok Shipping?

Yes. TikTok Shipping is handled through a dedicated TikTok Shipping courier integration in Base.com where required.

Can I rotate the Odoo API key?

Yes. Generate a new key in Odoo and update the connection details in Base.com. Synchronization may pause during the change, then resume after the new credentials are saved and tested.

Does it work with multi-company setups?

Yes. Multi-company workflows can be supported through proper Base.com and Odoo configuration. Each company and marketplace account should be mapped carefully to keep catalog, stock, pricing and accounting data separated.