$ 54.19
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Odoo Apps Dependencies |
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Community Apps Dependencies | Show |
Lines of code | 3649 |
Technical Name |
dev_helpdesk_ticket_transfer |
License | See License tab |
Website | https://www.devintellecs.com |
Versions | 14.0 15.0 16.0 17.0 18.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) • Employees (hr) • Project (project) |
Community Apps Dependencies | Show |
Lines of code | 3649 |
Technical Name |
dev_helpdesk_ticket_transfer |
License | See License tab |
Website | https://www.devintellecs.com |
Versions | 14.0 15.0 16.0 17.0 18.0 |
Helpdesk Ticket Transfer in Odoo

This module allows users to easily reassign Helpdesk Ticket from one Team Leader to another. Users can select whether they want to view Tickets, and optionally choose a start and end date to filter records within a specific date range. If no dates are selected, the system will automatically load all available records. After clicking the "Load Lines" button, the filtered list of Helpdesk Tickets will appear. Users can then choose the Tickets they want to transfer and assign them to a new Team Leader. Once the "Transfer" button is clicked, the selected tickets will be reassigned to the new Team Leader, and an automatic email notification will be sent to the previous Team Leader to inform them that their Ticket has been transferred.
Features

- Select the Team Leader whose Ticket you want to view.
- Filter records based on a specific date range, or leave it blank to view all available records.
- Click the Load Lines button to display relevant Tickets based on the selected criteria.
- you can select the Ticket you want to reassign a new Team Leader.
- The selected Tickets get updated with the newly assigned Team Leader.
- The previous Team Leader receives an automatic email notification whenever a Tickets is transferred from them.
List Of All Helpdesk Tickets with Team Leader

Lead Transfer Popup
In the Ticket Transfer popup, Choose the Team Leader whose records you want to view. Optionally, you can specify a date range to filter the Tickets. If no date is selected, all records for the chosen Team Leader will be displayed. Click the Load Lines button to fetch and view the relevant data. From the list, select the specific Tickets you wish to reassign, choose the new Team Leader, and then click the Transfer button to complete the reassignment.

You can view the Tickets that have been reassigned to the new Teamleader

The previous Team Leader receives an automatic email notification whenever a Ticket is transferred from them

Version 1.0 | Released on : 13th February 2024
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support


Why Us?


Devintelle Odoo Services

Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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