$ 54.19
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Community Apps Dependencies | Show |
Lines of code | 17496 |
Technical Name |
dev_helpdesk_ticket_transfer |
License | See License tab |
Website | https://www.devintellecs.com |
Versions | 14.0 15.0 16.0 17.0 18.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
Community Apps Dependencies | Show |
Lines of code | 17496 |
Technical Name |
dev_helpdesk_ticket_transfer |
License | See License tab |
Website | https://www.devintellecs.com |
Versions | 14.0 15.0 16.0 17.0 18.0 |
Helpdesk Ticket Transfer in Odoo

Helpdesk Ticket Transfer Odoo app makes it easy to reassign tickets from one team leader to
another. This is helpful when responsibilities change, or when tickets need to be managed by a
different leader for faster resolution.
With this app, users can select a team leader to view all their tickets. They can also filter
tickets within a specific date range, or leave the filter blank to see all available records. By
clicking the Load Lines button, the list of tickets is displayed. From here, users can choose
which tickets to transfer and assign them to a new team leader.
Once the transfer is done, the tickets are immediately updated with the newly assigned team
leader. The system also sends an automatic email notification to the previous team leader, so
they are informed whenever their tickets are reassigned. This keeps communication clear and
ensures accountability in the support process.
Features

- View tickets by selecting a specific team leader.
- Option to filter tickets using a start and end date.
- Load all tickets when no date range is selected.
- Easily reassign tickets to a new team leader.
- Automatic email notification to the previous team leader when tickets are transferred.
- Popup window for smooth ticket selection and transfer.
- Updated ticket list showing reassigned team leader details.
List Of All Helpdesk Tickets with Team Leader

Lead Transfer Popup
In the Ticket Transfer popup, Choose the Team Leader whose records you want to view. Optionally, you can specify a date range to filter the Tickets. If no date is selected, all records for the chosen Team Leader will be displayed. Click the Load Lines button to fetch and view the relevant data. From the list, select the specific Tickets you wish to reassign, choose the new Team Leader, and then click the Transfer button to complete the reassignment.

You can view the Tickets that have been reassigned to the new Teamleader

The previous Team Leader receives an automatic email notification whenever a Ticket is transferred from them

Version 1.0 | Released on : 06th September 2025
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support


Why Us?


Devintelle Odoo Services

Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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