Helpdesk Ticket Partner Response
by Antoni Marroig https://github.com/OCA/helpdesk , APSL-Nagarro https://github.com/OCA/helpdesk , Odoo Community Association (OCA) https://github.com/OCA/helpdesk| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
Discuss (mail)
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| Community Apps Dependencies | Show |
| Lines of code | 3205 |
| Technical Name |
helpdesk_ticket_partner_response |
| License | AGPL-3 |
| Website | https://github.com/OCA/helpdesk |
Helpdesk Ticket Partner Response
Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email.
Table of contents
Configuration
Set ticket source and destination stages from where if a message by the partner is posted autopdation have to be triggered. To setup this configuration you have to go to Helpdesk > Settings > Teams > Autoupdate ticket stage
Usage
This module adds the option from helpdesk team to automate the ticket stage update when a partner posts a message on the same ticket. This is useful when exists an specific stage for the tickets that his last update is answer by the partner.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Antoni Marroig
- APSL-Nagarro
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
Current maintainer:
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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