Product Warranty Management in odoo, Product warranty registration, Product Warranty Claim, Verify and set warranty period days, months, years, Helpdesk for customer ticket support
by Axis Technolabs http://www.axistechnolabs.com$ 95.67
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Employees (hr) • Inventory (stock) • Invoicing (account) • Project (project) • Repairs (repair) • Sales (sale_management) • Website (website) |
| Lines of code | 5701 |
| Technical Name |
product_warranty_axis |
| License | OPL-1 |
| Website | http://www.axistechnolabs.com |
| Versions | 17.0 16.0 14.0 15.0 13.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Employees (hr) • Inventory (stock) • Invoicing (account) • Project (project) • Repairs (repair) • Sales (sale_management) • Website (website) |
| Lines of code | 5701 |
| Technical Name |
product_warranty_axis |
| License | OPL-1 |
| Website | http://www.axistechnolabs.com |
| Versions | 17.0 16.0 14.0 15.0 13.0 |
Product Warranty Management in odoo, set warranty period in days, months, years
Product Warranty management module you can assign single or multiple warranties to your products, create forms and warranty presets, set warranty period from odoo backend, add warranty thumbnails, enable product warranty to renew and more. Manage all your requests in a single page, change request status with one click, send an email to your customers directly from the request manager pages, add an unlimited warranty to a product, easily sell warranties with your products, add warranties to your variable products, enable an easy overview of warranty requests for your customers, allow multiple warranty requests using this odoo module. User can verify Claim and extend the warranty.
Warranty module having functionaltiy to use for Call / Ticket Customer Service Management in odoo module. You can send a notification to the clients/customers to renew Warranty when your product warranty is expired. Under the contract, the product provides service to customers from complaint management, email, warranty management, call management, and product issue management.
CLICK TO WATCH VIDEO DEMO for Product Warranty Management in odooProduct Warranty Management Supported Multiple languages with (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French-français,Russia-Russian,German - Deutsch) in odoo.
This module supported Odoo Community and Odoo Enterprise edition
(If you want to run in enterprise edition you have to uninstall existing helpdesk module)
Key Features for Odoo Product Warranty Management Module
Analytic Dashboard
Dashboard displays product warranty and ticket management statistics data for manage warranty claim and helpdesk in odoo.
Manage Support Executive
Add, edit, and delete your support employees or support agents with product warranty management module in odoo.
Customer Support Portal
Odoo Product warranty management solutions provides customer support portal for odoo website to help manage product warranty in odoo.
Report of Each Users
Warranty management system allows you see all activity and reports of support users and customers.
Ticket Filters
With our ticket filter feature, you can see all activity and report of customers product warranty in odoo.
Agents/Support Executives
Configurable auto email sending mechanism when a customer creates a support ticket from odoo website.
Status, Assign, Resolved
Set product status for warranty and add assign status such as pending, queue, resolved through our warranty management system in odoo.
Website Portal
All supported responses are displayed in odoo website helpdesk tickets menu for customers.
Calender View
From odoo product support admin, you can see all tickets in a calendar view with its status.
Bill/invoices List
Support Manager can close tickets and send an invoice to customers for renewing warranty on products in odoo.
Document Attachment
Document attachment functionality implements in website frontend form for product warranty in odoo.
Website Create Tickets
Added features in odoo product warranty customer support form for creating customer tickets for product service.
Roles and Rights
Product warranty renew support odoo module, allows users to go through predefined roles and right first.
Set Warranty Period
You can set a product warranty period in days, months and years for product warranty verification.
Add Warranty Renew
Add,extend product warranty period in years, months and days with our odoo product warranty renewal feature.
Product warranty Dashboard
Create Support Ticket for Product Warranty
Product Warranty Product Configuration for product warranty
Add Free Product Warranty or Add Paid Product Warranty in odoo
Set up the product Warranty type for each product independently. Add quick warranties or a preset warranty. Pick Included or Paid warranties include the time periods like Days, Weeks, Months, Years.
Manage multi-item order requests in one single parent request! Process each product within the order warranty request separately. Set the Request Status for each product within the order individually and change the status to Processing, Completed, or Rejected. All the options for the full management of your multi-product warranty requests are on a single page and a click away! Returns are also available for single or multiple items or products within a single order.
Product Warranty / Helpdesk Dashboard
Summary Charts / List for Helpdesk
Configure User : Click on Settings => User => Support Manager
In Product Module set "can be warranty" check for product warranty. Product type must be Storable Product for product warranty setup. After that "Can be warranty" field visible.
When you checked "can be Warranty" field then you will able to see Serial Number
Click on Lot / Serial Number button to Create or Modify Serial Number
Search "Can be warranty" in search view, you will get list of warranty products
Create customer name, serial number, customer email, warranty period
(start date and end date) with product, Lot / serial number.
Create Support Ticket for Product Warranty
Ticket is created successfully
Ticket created in backend
If Wrong Serial Number while creating ticket
Error message generated when wrong Serial Number
If Serial Number is already assigned to another customer:
While Creating ticket Serial Number is already assigned to another customer:
Below message is generated when Serial Number is already assigned to another customer.
Product Warranty Menu
According to Product and Serial Number and Warranty period will be defined
Support Manager can Create Task, Assign to team
Following Task will created
Support Manager can Create Invoice
Following Invoice will created
Support Manager can Create Repair
Following Repair will created
In chatter box, invoice number and repair number will be listed
Invoice Number and Repair Number will be listed out
Support Manager can create Timesheet
Settings --> users --> Support user
Support User cannot create Task, Invoice
Kanban View - Tickets with Status (New, In Progress, Solved)
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
List View - Tickets with Status (New, In Progress, Solved)
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Form View - Detail page of Customer Ticket
Form Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
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Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
View Ticket for User
User can communicate and can see details of Ticket
Search Ticket by User
Wrong Ticket number search by User
Odoo Products Warranty management WorkFlow
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For Technical Help and Support
At Axistechnolabs we offer end to end solution for all Odoo services which includes custom development, integration, migration, analysis & consultation.
Incase of any question regarding this module feel free to email us on business@axistechnolabs.com
For Technical help and support
business@axistechnolabs.com
For Skype support: Axis Technolabs
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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