We have added predefined some languages(English, German / Deutsch, Arabic, Spanish / Espanol, French / Francais, Chinese) in module, If you want to add other language you can contact us on support@softhealer.com. We use google translator tools for multi-languages so possible translations can be not accurate. we accept suggest to make more accurate translations also on support@softhealer.com.
Manage CRM With Helpdesk | Manage Helpdesk With CRM | Helpdesk Tickets With Leads | Leads With Helpdesk Tickets
by Softhealer Technologies https://www.softhealer.com
Odoo
$ 56.80
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 8746 |
| Technical Name |
sh_helpdesk_crm |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 8746 |
| Technical Name |
sh_helpdesk_crm |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 |
Community
Enterprise
Odoo.sh
Manage CRM With Helpdesk
If your company provides prepaid support services, meaning that the authorized user accepts responsibility for payment of the charges for use of the company's service. You can do that with this module. This module allows your helpdesk team to generate an lead/opportunity directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the lead/opportunity. It helps to provide resulting in faster responses to your customer needs. You can easily manage products in tickets and display products in the ticket PDF report.
Hot Features
Helpdesk Ticket With CRM
Manage Multiple Tickets At a Time
Default Description In Ticket
Features
- Easy to create lead/opportunity from the helpdesk ticket.
- Easy to create helpdesk ticket from the lead/opportunity.
- We provide a separate security group to manage helpdesk ticket to lead/opportunity & lead/opportunity to helpdesk ticket operations.
- You can filter tickets lead/opportunity wise & lead/opportunity ticket wise.
- You can manage products in tickets as well you can display products in the ticket PDF report.
Tick security group "CRM Helpdesk Ticket" to generate lead/opportunity directly from the helpdesk ticket as well generate a helpdesk ticket from the lead/opportunity.
"Helpdesk Ticket" form view, press the "Create Lead" button to create lead directly from the helpdesk ticket.
After that one wizard opens, fill the details then press the "Save" button.
Now, from the ticket, you can see generated leads of that ticket using the "Leads" smart button.
So, from that leads, you can see tickets of that lead using the "Tickets" smart button.
"Helpdesk Ticket" form view, press the "Create Opportunity" button to create an opportunity directly from the helpdesk ticket.
After that one wizard opens, fill the details then press the "Save" button.
Now, from the ticket, you can see generated opportunities of that ticket using the "Opportunities" smart button.
So, from that opportunities, you can see tickets of that opportunity using the "Tickets" smart button.
You can create a helpdesk ticket from the lead/opportunity using the "Create Ticket" button.
After that one wizard opens, fill the details and save it.
"Helpdesk Ticket" created.
You can see tickets of that lead/opportunity using the "Ticket" smart button.
It opens tickets Kanban view.
Created ticket form view looks like this.
You can filter tickets lead/opportunity wise.
You can filter lead/opportunity ticket wise.
Manage Products
Goto user config setting, Enable 'Manage Products'.
You can select products for each ticket.
Ticket PDF report with the products.
Version 16.0.1 | Released on : 28thOctober 2022
Initial
Initial Release.
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas).
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
- No, We do not provide any kind of exchange.
Multi-Languages
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