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AI Chatbot for Livechat

by
Odoo

180.47

v 17.0 Third Party
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Live Chat (im_livechat)
Discuss (mail)
Community Apps Dependencies
Lines of code 2706
Technical Name ai_livechat_gt
LicenseOPL-1
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Live Chat (im_livechat)
Discuss (mail)
Community Apps Dependencies
Lines of code 2706
Technical Name ai_livechat_gt
LicenseOPL-1

AI-Powered 24/7 Customer Support

Transform your livechat into an intelligent AI chatbot that provides instant,
accurate customer support around the clock.

AI Livechat Demo - Customer chatting with AI assistant in livechat interface
Live Demo: https://ai-demo.gt-apps.top
Demo Video: https://youtu.be/uNxhF22IUcE

AI Chatbot for Livechat is an AI-powered application in Odoo,
integrated within the AI Complete Suite

Core Framework

Connect to ChatGPT 3.5 by default (provided by Odoo)

Custom Context Custom Data Multi-Assistant
Application Integration

AI-powered Conversations in Odoo Discuss

24/7 Customer Support via Livechat with AI

AI Connector (optional, free)

Use OpenAI ChatGPT instead of the default

Use Anthropic's Claude instead of the default

Use Google Gemini instead of the default

See It In Action

Livechat AI Assistant Demo - AI responding to customer questions in real-time

24/7 AI Customer Support

Watch how AI instantly responds to customer inquiries with intelligent, contextual answers.

AI to Human Handover Demo - Seamless transfer from AI to human agent

Smart Human Handover

See how AI intelligently transfers complex conversations to human agents with full context.

Proven Results & Performance

90%

Faster Response Time

24/7

Customer Support

60%

Cost Reduction

95%

Customer Satisfaction

Complete AI Customer Support Solution

Business Data Intelligence

AI understands your company data, products, policies, and knowledge base to provide accurate, contextual responses to customers.

24/7 Customer Support

Never miss customer inquiries. AI provides instant, accurate responses around the clock, handling FAQs, product questions, and support requests.

Smart Human Handover

AI intelligently escalates complex inquiries to human agents, providing full conversation context for seamless customer experience.

Instant ROI & Cost Savings

Reduce support costs by 60% while improving customer satisfaction. Handle more inquiries without proportional staff increases.

Advanced AI Models

Choose from ChatGPT, Claude, or Gemini. Easy switching between AI providers to match your preferences and requirements.

Enterprise Security

Multi-company support with strict access controls. AI respects user permissions and data security policies.

Real-World Use Cases

E-commerce Support

Handle product inquiries, order status, shipping information, and return policies 24/7. AI provides instant answers while human agents focus on complex issues.

Product Info Order Status Returns

SaaS Customer Success

Provide instant technical support, feature explanations, and troubleshooting. AI handles common questions while escalating complex technical issues.

Technical Support Feature Guide Troubleshooting

Education & Training

Answer student questions about courses, schedules, and policies. AI provides consistent information while human advisors handle complex academic matters.

Course Info Schedules Policies

Healthcare Support

Handle appointment scheduling, general health information, and administrative questions. AI provides basic guidance while medical staff focus on patient care.

Appointments Health Info Admin

Financial Services

Answer banking questions, account information, and general financial guidance. AI handles routine inquiries while human agents manage sensitive financial matters.

Account Info Banking Guidance

Manufacturing & Logistics

Handle supplier inquiries, order tracking, and technical specifications. AI provides instant information while human agents manage complex business relationships.

Order Tracking Specs Suppliers

How It Works - 3 Simple Steps

1

Create AI Assistant

Go to Settings → Technical → AI → Assistants. Create your AI assistant with ChatGPT, Claude, or Gemini configuration.

2

Configure Livechat

Enable AI assistant in your livechat channel. The AI will automatically engage visitors and answer questions 24/7.

3

Automatic Support

AI handles customer inquiries instantly. For complex issues, it seamlessly transfers to human agents with full context.

Technical Specifications

System Requirements

  • Odoo 17.0
  • PostgreSQL 13+ with pgvector extension
  • Livechat module enabled
  • Minimum 8GB RAM (16GB recommended)
  • Internet connection for AI APIs

AI Features & Tools

  • Semantic search across data sources
  • Vector embeddings with FastEmbed
  • Permission-aware data access
  • Multi-company security isolation
  • Intelligent conversation handling

Ready to Transform Your Customer Support?

Start transforming your livechat into an AI-powered support center today

Live Demo: https://ai-demo.gt-apps.top
Contact Us
Documentation & Resources
Main Documentation: https://ai-docs.gt-apps.top
Getting Started: https://ai-docs.gt-apps.top/getting-started/overview/
Configuration Guide: https://ai-docs.gt-apps.top/guides/configuration/
Use Cases: https://ai-docs.gt-apps.top/use-cases/customer-support/
Changelog: https://ai-docs.gt-apps.top/changelog/
Support & Contact
Email: gt.apps.odoo@gmail.com
LinkedIn: https://www.linkedin.com/company/gt-apps-odoo
Youtube: https://www.youtube.com/@GreatTipsOdoo
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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Can the AI Assistant automatically invite a human agent into the chat? In what kind of situations would that happen?
by
John My
on 5/3/25, 1:06 PM