| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1926 |
| Technical Name |
ai_livechat_gt |
| License | OPL-1 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1926 |
| Technical Name |
ai_livechat_gt |
| License | OPL-1 |
Revolutionizing Customer Support with AI Chatbot for Livechat
Seamlessly integrate AI-powered chatbots into Odoo Livechat for 24/7 automated support.
AI Chatbot for Livechat Module is an AI-powered application in Odoo,
integrated within the AI Complete Suite
Core Framework
Connect to ChatGPT 3.5 by default (provided by Odoo)
Custom Context
Custom Data
Multi-Assistant
Application Integration
AI-powered Conversations in Odoo Discuss
24/7 Customer Support via Livechat with AI
Other applications incoming...
AI Connector (optional)
Use OpenAI ChatGPT instead of the default
Use Anthropic's Claude instead of the default
Use Google Gemini instead of the default
Other connectors incoming...
AI Chatbot for Livechat (with ChatGPT 3.5 connected by default) seamlessly integrates AI-powered virtual assistants into Odoo's Livechat system, revolutionizing customer support. This advanced AI solution provides instant, automated responses, ensuring 24/7 availability while reducing workload for customer service teams.
As an extension of the ai_mail_gt module, this module enhances live chat interactions through intelligent query handling, personalized responses, integration with tailored Data Sources, and a customizable context for each assistant.
AI Livechat Chatbot - Instantly responds with data tailored to your business
Smart AI-to-human handover - Seamless support when it matters
Outstanding Benefits
24/7 Automated Customer Support: Provides 24/7 instant responses. No more waiting for assignments. No
more missing due to the absence.
Product & Service Guidance: Automatically process the knowledge base provided in the Data Source file to
provide product information and recommend relevant dives based on guidelines and customer journey.
AI-Driven Data Utilization: Leverages internal documentation (manuals, policies, SOPs) for accurate
responses. AI will use information files in the form of models, URLs, and text to process the conversation and
answer all the questions in Livechat.
Model: Leverages existing
models within the Odoo system (e.g., blog, discussion channel, etc.).
URL: Provides a link to
relevant documents for reference.
Text: Allows adding custom
text for training purposes.
Cost Efficiency & Performance Enhancement: Reduces customer support costs. Generates insights for service
quality improvement
Installation Guide
Installing python dependencies
pip install \
mistune>=3.0.0 \
markdownify>=0.11.0 \
pyyaml>=6.0 \
pydantic>=2.0.0 \
docstring_parser>=0.15 \
fastembed>=0.5.0,<=0.5.1
Installing pgvector extension
Install the pgvector extension for PostgreSQL:
# PostgreSQL 13 or higher is required # For Debian/Ubuntu (replace 17 with your PostgreSQL version) sudo apt install postgresql-17-pgvector # For other OSes, please refer to the pgvector documentation at: https://github.com/pgvector/pgvector
Enable the extension in your PostgreSQL database:
CREATE EXTENSION IF NOT EXISTS vector;
Installing modules
Put this module (and other extensions if needed) into your Odoo addons directory
Update the module list in Odoo
Install the ai_livechat_gt module and other extensions as needed
Quick Start Guide
Configuring Livechat Channels with AI
Navigate to Discuss > Livechat > Channels
Open an existing channel or create a new one
In the Operators tab, add an AI assistant in the AI Operator section
Optionally, customize the AI context for the channel
Save the changes
Testing AI Chatbot for Livechat
Start a Livechat session on your website
Send a message as a visitor
The AI assistant will automatically respond
Continue the conversation with the AI
If needed, the AI can transfer the conversation to a human operator
Supported Editions
Odoo Community
Odoo Enterprise
Contact Us
For support or inquiries, feel free to contact us at:
gt.apps.odoo@gmail.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module