Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) |
Community Apps Dependencies | Show |
Lines of code | 2706 |
Technical Name |
ai_livechat_gt |
License | OPL-1 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) |
Community Apps Dependencies | Show |
Lines of code | 2706 |
Technical Name |
ai_livechat_gt |
License | OPL-1 |
AI-Powered 24/7 Customer Support
Transform your livechat into an intelligent AI chatbot that provides instant,
accurate customer support around the clock.

AI Chatbot for Livechat is an AI-powered application in Odoo,
integrated within the AI Complete Suite
Core Framework
Connect to ChatGPT 3.5 by default (provided by Odoo)
Application Integration
AI-powered Conversations in Odoo Discuss
24/7 Customer Support via Livechat with AI
AI Connector (optional, free)
Use OpenAI ChatGPT instead of the default
Use Anthropic's Claude instead of the default
Use Google Gemini instead of the default
See It In Action

24/7 AI Customer Support
Watch how AI instantly responds to customer inquiries with intelligent, contextual answers.

Smart Human Handover
See how AI intelligently transfers complex conversations to human agents with full context.
Proven Results & Performance
90%
Faster Response Time
24/7
Customer Support
60%
Cost Reduction
95%
Customer Satisfaction
Complete AI Customer Support Solution
Business Data Intelligence
AI understands your company data, products, policies, and knowledge base to provide accurate, contextual responses to customers.
24/7 Customer Support
Never miss customer inquiries. AI provides instant, accurate responses around the clock, handling FAQs, product questions, and support requests.
Smart Human Handover
AI intelligently escalates complex inquiries to human agents, providing full conversation context for seamless customer experience.
Instant ROI & Cost Savings
Reduce support costs by 60% while improving customer satisfaction. Handle more inquiries without proportional staff increases.
Advanced AI Models
Choose from ChatGPT, Claude, or Gemini. Easy switching between AI providers to match your preferences and requirements.
Enterprise Security
Multi-company support with strict access controls. AI respects user permissions and data security policies.
Real-World Use Cases
E-commerce Support
Handle product inquiries, order status, shipping information, and return policies 24/7. AI provides instant answers while human agents focus on complex issues.
SaaS Customer Success
Provide instant technical support, feature explanations, and troubleshooting. AI handles common questions while escalating complex technical issues.
Education & Training
Answer student questions about courses, schedules, and policies. AI provides consistent information while human advisors handle complex academic matters.
Healthcare Support
Handle appointment scheduling, general health information, and administrative questions. AI provides basic guidance while medical staff focus on patient care.
Financial Services
Answer banking questions, account information, and general financial guidance. AI handles routine inquiries while human agents manage sensitive financial matters.
Manufacturing & Logistics
Handle supplier inquiries, order tracking, and technical specifications. AI provides instant information while human agents manage complex business relationships.
How It Works - 3 Simple Steps
Create AI Assistant
Go to Settings â Technical â AI â Assistants. Create your AI assistant with ChatGPT, Claude, or Gemini configuration.
Configure Livechat
Enable AI assistant in your livechat channel. The AI will automatically engage visitors and answer questions 24/7.
Automatic Support
AI handles customer inquiries instantly. For complex issues, it seamlessly transfers to human agents with full context.
Technical Specifications
System Requirements
- Odoo 17.0
- PostgreSQL 13+ with pgvector extension
- Livechat module enabled
- Minimum 8GB RAM (16GB recommended)
- Internet connection for AI APIs
AI Features & Tools
- Semantic search across data sources
- Vector embeddings with FastEmbed
- Permission-aware data access
- Multi-company security isolation
- Intelligent conversation handling
Ready to Transform Your Customer Support?
Start transforming your livechat into an AI-powered support center today
Documentation & Resources
Support & Contact
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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Can the AI Assistant automatically invite a human agent into the chat? In what kind of situations would that happen?