All in one Helpdesk | Sales Helpdesk | CRM Helpdesk | Purchase Helpdesk | Task Helpdesk
by BrowseInfo https://www.browseinfo.com$ 71.23
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Purchase (purchase) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 5630 |
| Technical Name |
bi_all_in_one_helpdesk |
| License | OPL-1 |
| Website | https://www.browseinfo.com |
| Versions | 14.0 13.0 15.0 17.0 16.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Purchase (purchase) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 5630 |
| Technical Name |
bi_all_in_one_helpdesk |
| License | OPL-1 |
| Website | https://www.browseinfo.com |
| Versions | 14.0 13.0 15.0 17.0 16.0 |
All in One Helpdesk Support Ticket Odoo Apps
Helpdesk Ticket Dashboard Odoo Apps
Helpdesk Ticket Whatsapp Notification Odoo Apps
Helpdesk Ticket to Tasks Odoo Apps
Helpdesk Ticket With Sales Odoo Apps
Purchase Helpdesk Support Ticket Odoo Apps
Helpdesk Ticket With CRM Odoo Apps
All in One Helpdesk contains everything you need for Service Desk,Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment,tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used to give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also it allows you to create invoices easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customers can view their ticket from the website portal and easily see the stage of the reported ticket. Also, customers can communicate with the help-desk support team from the website communication option. a customer can update multiple support tickets with a single click then send helpdesk tickets directly to the customer's WhatsApp.User can use help desk SLA policy for customer support and use dynamic dashboard.
Features
Print Helpdesk Ticket Report
Print PDF - Helpdesk Support Ticket.
Customer Review/Rating
Customer can give feedback and rating of ticket.
Communication with Customer
Support User/Technician can communicate with customer using chatter and fill timesheet.
Ticket assignment
Manage your support tickets using assignment to multiple support teams.
Create Invoice
Support Manager can close ticket and send bill to customer.
Ticket Activity
Activity view for helpdesk support ticket.
Create Ticket/Attach Document
Your Customer can send support ticket/helpdesk request from your website and also attach documents.
Customer's Ticket Status view
Customer can check status of all support tickets submitted by him/her on My Account page.
Create Support Ticket By Mail
Customers can send mail for support by sending mail, from mail a support ticket will be generated.
Auto Created Partner
The sender customer for the support ticket mail will be added as a partner if the partner is not exists.
Graphical Representation Of Support Ticket
Users can see graphical statistics view for existing support tickets in graph view, calendar View, pivot View, activity view.
Rating Option For Feedback
Customers can give a rating after getting the services.
Mass Update Support Ticket
User can update multiple support ticket with single click.
Helpdesk Whatsapp Integration
User can send helpdesk tickets direct to the customer's WhatsApp.
Helpdesk SLA Policy
User can use helpdesk SLA policy for customer support.
Helpdesk Dashboard
User can use dynamic dashboard for helpdesk support.Configuration for Access Rights and Roles
We have two different access groups for Helpdesk Support Ticket.
- User
- Administrator
Helpdesk Team
Helpdesk Stages
Helpdesk Ticket Type
External Email Servers Configuration
To configure the mail server user needs to set up the incoming and outgoing mail server in odoo.
Incoming Mail Server Configuration.
Outgoing Mail Server Configuration.
Customer Can Send Email For Support
Customers can send mail to generate a support ticket.
Generated Support Ticket From Customer Mail
A new auto-generated support ticket will be created after sending mail by the customer.
User Can Reply From Chatter
Users can give a reply from chatter, the reply will send to the customer via mail.
The customer will get the reply sent by the user as mail.
Auto Generate Partner
The sender customer for the support ticket mail will be added as a partner.
Support Ticket For Login User Configuration
Configuration to giving rights for login user to submit a support ticket and also set default support team.
Login User
Login user can submit support ticket from website
After submit ticket from login user, he/she will get this below confirmation.
A support ticket will be generated in the backend after login user submit the support ticket from the website.
Login user can view all suport ticket from website.
login user can support ticket in form view from website.
Support Ticket For Non Login/Public User Configuration
Configuration to giving rights for non login or public user to submit a support ticket.
Public or non login user can submit support ticket from website.
Website form view for submit support ticket.
A support ticket will be generated in the backend after non login or public user submit the support ticket from the website.
Login with Portal User
Portal user can edit sent support tickets and also send a message or get a reply from the website itself.
Edit Ticket from portal user.
A support ticket will be edited in the backend after portal user save the support ticket from the website.
Create Task For Support
User can see create task wizard and click on 'CREATE' button.
User can see smart button of 'Tasks' and click on that button to open create task.
User can see created task from support ticket.
Close Support Ticket
User can fill timesheet for support ticket and click on 'SET TO CLOSE' button to close ticket.
Create Invoice For Support Ticket
Once the ticket is closed, create invoice button will be visible, user can create invoice for the support ticket.
After clicking on create invoice button, User can see 'Invoices' smart button in support ticket form view.
User can see invoice form view.
Escalate Team
If you want to assign this ticket to higher level/parent team then you can use this button. After using this button helpdesk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team.
Warning On Escalate Team
Closed Support Tickets
Update Mass Ticket Wizard
User can select multiple support ticket and click on 'Update Mass Ticket Wizard' menu to update ticket details.
Update Mass Ticket Wizard
User can update ticket's stage, team, category and add followers by click on 'UPDATE' button.
Updated Selected Tickets
User can see form view of updated support ticket.
Helpdesk Dashboard
User can see helpdesk support dashboard with details of support tickets and also create ticket and jump ticket.
Helpdesk SLA Levels
Helpdesk SLA Level Form View
Helpdesk SLA Team
Helpdesk SLA Team Form View
Helpdesk Service Level Agreement for Customer
Support Ticket with SLA Time log
Configuration for Helpdesk Whatsapp
Send By Whatsapp button in Helpdesk Ticket
User can enter whatsapp number in below wizard and click on 'SEND' button.
User can view message on whatsapps messenger.
User Configuration
User can configure or enable 'Sales Helpdesk Ticket', 'Purchase Helpdesk Ticket', 'CRM Helpdesk Ticket' and 'Helpdesk Support Ticket to Task'.
Create Sale Order from Helpdesk Ticket
In helpdesk ticket you can click on "CREATE SALE ORDER" button to create a quotation/sale order directly from the helpdesk ticket.
After created sale order you can see 'Sale Orders' smart button on ticket's form view.
Created Sale Order from Helpdesk Ticket
You can see created sale's order directly from helpdesk ticket and also view smart button of 'Tickets'.
Create Ticket from Sale Order
In sale order you can click on "CREATE TICKET" button to create a helpdesk ticket directly from the sale order.
After created helpdesk ticket you can see 'Tickets' smart button on sale order's form view.
Created Helpdesk Ticket from Sale Order
You can see created helpdesk ticket directly from sale order and also view smart button of 'Sale Orders'.
Create Purchase Order from Helpdesk Ticket
In helpdesk ticket you can click on "CREATE PURCHASE ORDER" button to create a RFQ/purchase order directly from the helpdesk ticket.
After created purchase order you can see 'Purchase Orders' smart button on ticket's form view.
Created Purchase Order from Helpdesk Ticket
You can see created purchase order directly from helpdesk ticket.
Create Ticket from Purchase Order
In purchase order you can click on "CREATE TICKET" button to create a helpdesk ticket directly from the purchase order.
Created Helpdesk Ticket from Purchase Order
You can see created helpdesk ticket directly from purchase order and also view smart button of 'Purchase Orders'.
Create CRM Lead from Helpdesk Ticket
In helpdesk ticket you can click on "CREATE CRM LEAD" button to create a lead directly from the helpdesk ticket.
After created lead you can see 'CRM Lead' smart button on ticket's form view.
Created CRM Lead from Helpdesk Ticket
You can see created CRM lead directly from helpdesk ticket.
Create Ticket from CRM Lead
In CRM lead you can click on "CREATE TICKET" button to create a helpdesk ticket directly from the lead.
Created Helpdesk Ticket from CRM Lead
You can see created helpdesk ticket directly from CRM lead and also view smart button of 'CRM Lead'.
Create Task from Helpdesk Ticket
In helpdesk ticket you can click on "CREATE TASK" button to create a task directly from the helpdesk ticket.
After created task you can see 'Tasks' smart button on ticket's form view.
Created Task from Helpdesk Ticket
You can see created task directly from helpdesk ticket.
Create Ticket from Task
In task you can click on "CREATE TASK" button to create a helpdesk ticket directly from the task.
After created helpdesk ticket you can see 'Tickets' smart button on task's form view.
Created Helpdesk Ticket from Task
You can see created helpdesk ticket directly from task and also view smart button of 'Tasks'.
After Close Ticket
Once the ticket is close 'Is Ticket Closed' checkbox become checked.
Login User Will Get Update For The Ticket Status
login user will be notified once the ticket is closed and the user can give rating also for feedback.
Rating form view for feedback
After submitting feedback user will redirect to the confirmation page
View Customer Ratings
Support Ticket Report
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Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
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