1.) Submit a Product Request :

The Request Product page allows customers to describe an item that is missing from the online store. They can enter the product name, upload an image, provide a reference URL, and add a description before submitting the request. The uploaded image is displayed in the preview area for confirmation.

2.) Request Submission Confirmation :

After submitting the form, the customer receives a success message together with a unique request reference. The page provides quick options to view existing requests or return to the shop and continue browsing.

3.) Product Requests in My Account :

A dedicated Product Requests card is added to the customer account page. Customers can use it to access all previously submitted requests without searching through emails or contacting the sales team.

4.) Track Submitted Product Requests :

The portal list displays the reference number, requested product name, and current status of every submission. Customers can also use the New Request button to submit another product requirement directly from this page.

5.) Manage Requests from the Backend :

The list helps backend users review each request together with the related customer and current processing state.

Navigation : Website → eCommerce → Product Request

6.) Review and Approve a Product Request :

The request form contains the submitted product name, customer, reference URL, image, and description. Backend users can approve or reject the request, while the status bar clearly records its current stage. Once approved, the Create Product action becomes available.

7.) Create a Product from the Request :

The creation wizard automatically brings in the requested product name, image, and description. The user only needs to enter the sales price, select the product type and category, and decide whether the product should be published on the website.

8.) Newly Created Product Record :

After confirmation, a complete product record is created using the request information. The product name, image, sales price, type, category, and description are already filled in, allowing the team to review the record and publish it with minimal additional work.