IT Service Management (ITSM)
by genin IT http://www.geninit.cn , 亘盈信息技术 http://www.geninit.cn , jeffery <jeffery9@gmail.com> http://www.geninit.cn
Odoo
$ 200.00
In-App Purchases| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employees (hr) |
| Lines of code | 3945 |
| Technical Name |
itsm |
| License | OPL-1 |
| Website | http://www.geninit.cn |
IT Service Management (ITSM) / IT服务管理
Comprehensive CMDB, Service Catalog & Service Request Solution for Odoo / Odoo综合配置管理数据库、服务目录与服务请求解决方案
Core Features / 核心功能
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Configuration Management Database (CMDB) / 配置管理数据库Centralize and manage all your IT assets (Configuration Items) with detailed attributes, lifecycle stages, and compliance status. / 集中管理所有IT资产（配置项），包含详细属性、生命周期阶段和合规性状态。
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CI Relationship Mapping / 配置项关系映射Define and visualize complex relationships and dependencies between Configuration Items (e.g., "depends on", "runs on", "connects to"). / 定义和可视化配置项之间复杂的关联和依赖关系（例如，依赖于、运行于、连接到）。
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Service Catalog Management / 服务目录管理Publish and manage a comprehensive catalog of IT services, categorized for easy access and request. / 发布和管理全面的IT服务目录，进行分类以便于访问和请求。
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Service Request Management / 服务请求管理Centralized tracking of user service requests with customizable workflows, statuses, and automated assignment. / 集中跟踪用户服务请求，支持可定制的工作流、状态和自动化分配。
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Service Level Agreement (SLA) Management / 服务级别协议（SLA）管理Define and track SLAs for services, including response times, resolution times, and availability targets. / 定义和跟踪服务的SLA，包括响应时间、解决时间和可用性目标。
Advanced Features / 高级功能
Automation & Integration / 自动化与集成
- Automated CI Discovery: Integrate with monitoring tools (e.g., Zabbix) to automatically discover and update CIs. / 自动化配置项发现：与监控工具（如Zabbix）集成，自动发现和更新配置项。
- Customizable Automation Rules: Define rules for email notifications, field updates, activity creation, and custom Python code execution. / 可定制自动化规则：定义邮件通知、字段更新、活动创建和自定义Python代码执行的规则。
- Data Import/Export: Easily import and export CI data via CSV/JSON templates. / 数据导入/导出：通过CSV/JSON模板轻松导入和导出配置项数据。
- API Endpoints: Provide RESTful APIs for external systems to interact with ITSM data. / API接口：提供RESTful API，供外部系统与ITSM数据交互。
Reporting & Analytics / 报告与分析
- ITSM Dashboard: Get a quick overview of key ITSM metrics and KPIs. / ITSM仪表板：快速概览关键ITSM指标和KPI。
- CI Lifecycle & Compliance: Track CI lifecycle stages, compliance status, and conduct risk assessments. / 配置项生命周期与合规性：跟踪配置项生命周期阶段、合规性状态并进行风险评估。
- Relationship Graph Visualization: Visualize CI relationships in an interactive graph. / 关系图可视化：以交互式图表形式可视化配置项关系。
- Custom Report Generation: Generate various reports (CI inventory, service catalog, SLA performance) using a wizard. / 自定义报告生成：使用向导生成各种报告（配置项清单、服务目录、SLA绩效）。
Technical Requirements / 技术要求
Odoo Version / Odoo版本
Compatible with Odoo 16.0 and later versions. / 兼容Odoo 16.0及更高版本。
Dependencies / 依赖模块
Requires `base`, `mail`, `web`, `portal`, `hr`, and `base_automation` modules. / 需要`base`、`mail`、`web`、`portal`、`hr`和`base_automation`模块。
Python Libraries / Python库
External Python library `requests` is required for API integrations. / API集成需要外部Python库`requests`。
Technical Support / 技术支持
For custom development or technical support, please contact us at info@geninit.cn / 如需定制开发或技术支持，请联系我们 info@geninit.cn
Official Website / 官方网站 Technical Support / 技术支持
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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