Centralized CMDB & IT Asset Management: lifecycle tracking, dependency mapping, asset reconciliation, Knowledge integration, and Helpdesk linkage.
Zabbix Integration for CMDB: automated asset discovery, hourly synchronization, group & tag mapping, documentation compliance tracking.
Discord Notifications for Helpdesk: ticket events, SLA alerts, after-hours replies, and @mentions via webhooks.
Advanced features for I.T.S.M. on top of Helpdesk.
Enterprise CMDB and ITIL 4 Service Management Core. 工业级 CMDB 与 IT 服务管理核心
ITIL 4 Change Enablement - Controlled and auditable management of IT changes. 工业级 IT 变更管理
Synchronize Change Management with Compliance Governance. 变更与合规联动枢纽
IT Governance, Risk and Compliance (GRC) for Odoo. 支持等保 MLPS, ISO 27001, GDPR
ITIL 4 Incident Management - Restore services quickly with Pro SLA Engine. 工业级 IT 事件管理
Automated Security Baseline Audit for Odoo (MLPS 2.0 / ISO 27001). Odoo 系统自我合规审查
ITIL 4 Problem Management - Root Cause Analysis (RCA) & KEDB. 工业级 IT 问题管理
Synchronize Problem RCA with Permanent Change Fixes. 问题与变更联动枢纽
Revenue-Driven Service Subscriptions & Customer Self-Service Portal. 服务订阅与客户自助门户
Manage IT Suppliers, External Dependencies and Risks. IT 供应商与外部依赖管理
Full ITIL 4 Compliant Suite - Multi-module Bundle & Strategic Roadmap. ITSM 专业全家桶网关
Module to enable Problem and Changes for I.T.S.M.
Advanced Subscription Management with ITSM Integration: scheduled tickets, auto-renewal with index adjustment, expiration alerts, project consolidation, and SLA reporting.