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Portal Helpdesk Pro | Odoo Customer Helpdesk Ticket Manager | Self-Service Ticketing App

by
Odoo

$ 50.32

v 17.0 Third Party
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Helpdesk (helpdesk)
Lines of code 367
Technical Name odnt_portal_helpdesk
LicenseSee License tab
Websitehttps://www.odonity.com
Versions 16.0 17.0 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Helpdesk (helpdesk)
Lines of code 367
Technical Name odnt_portal_helpdesk
LicenseSee License tab
Websitehttps://www.odonity.com
Versions 16.0 17.0 18.0 19.0

Portal Helpdesk Pro | Odonity

Customer Self-Service Ticketing — Create, Edit, Delete & Track Helpdesk Tickets

Empower customers to submit support tickets, edit in allowed stages, upload attachments, delete when permitted, and track status — all from the Odoo Portal.

Key Features

  • Create Support Tickets from customer portal
  • Edit Tickets only when stage “Allow Edit” is enabled
  • Delete Tickets only when stage “Allow Delete” is enabled
  • Choose Team, Stage, Priority while creating ticket
  • Advanced Portal Filters with search, sort, group by
  • Attachment Upload for documents or screenshots
  • Customer-Restricted Access — users only see their own tickets

Perfect For

  • Companies offering customer support
  • Helpdesk and service teams
  • Businesses providing SaaS or product support
  • Organizations needing client-facing ticketing systems

Module Screenshots

Stage Level Edit/Delete Configuration
Stage Level Edit/Delete Configuration
Portal Ticket Home Tile
Portal Ticket Home Tile
Portal Ticket List View
Portal Helpdesk List View
Create Ticket Modal
Create Ticket Modal
Ticket Detail View
Ticket Detail View

Watch Demo

Click to Watch Full Demo

Installation & Usage

  • Install this module like a standard Odoo app
  • Navigate to Helpdesk → Configuration → Stages
  • Enable Allow Edit and Allow Delete for desired stages
  • Customers can create, edit, delete, and track tickets from their portal

Support & Customization

Need assistance or customization?

Odonity — Premium Portal Helpdesk Solutions for Odoo

Portal Helpdesk Pro | Customer Helpdesk Ticket Manager | Self-Service Ticketing App

Empower Your Customers with a Complete Self-Service Helpdesk Ticketing Portal

Portal Helpdesk Pro by Odonity enables your customers to submit, edit, delete, and track their support tickets directly from the Odoo Portal. With advanced UI controls, portal-friendly modals, and stage-based permissions, this app delivers a modern, intuitive, enterprise-grade support experience.

Key Features

  • 📝 Create Helpdesk Tickets from Portal Customers can open support tickets with subject, reference, team, stage, priority, and full description.
  • ✏️ Edit Tickets (Stage-Based Control) Tickets can only be edited in stages where Allow Edit is enabled.
  • 🗑️ Delete Tickets (Stage-Based Control) Tickets can only be deleted in stages where Allow Delete is enabled.
  • 📂 Advanced Portal UI Complete table list view, grouping, filtering, sorting, searchbar, and dynamic badge colors.
  • 📎 Attachment Support Upload and preview attachments from the portal.
  • 👁️ Customer-Specific Access Portal users can see only tickets linked to their partner account.
  • 🎯 Priority Levels Low, Medium, High, and Urgent with dynamic display.
  • 🧭 Portal Dashboard Tile Ticket counter and quick-access tile on home portal screen.

Installation

  1. Copy this module into your Odoo custom addons directory.
  2. Restart the Odoo server.
  3. Activate Developer Mode.
  4. Install the module from Apps → Portal Helpdesk Pro | Customer Helpdesk Ticket Manager | Self-Service Ticketing App
  5. Go to Helpdesk → Configuration → Stages and enable: - Allow Edit - Allow Delete per stage as needed.
  6. Customers can now create and manage tickets from their portal: Website → My Account → Helpdesk Tickets

Compatibility

  • Fully compatible with Odoo Enterprise Helpdesk
  • Designed to integrate seamlessly with standard Helpdesk workflows
  • Works with portal authentication and custom websites

Support & Contact

Need help or customization?

About Odonity

Odonity builds modern, powerful, enterprise-ready Odoo applications trusted globally. Explore our full Portal, Productivity, and HR Suite on the Odoo App Store.

Odoo Proprietary License v1.1 - Strict Commercial Use

© 2025-Present Odonity. All Rights Reserved.  
Module Name: Portal Helpdesk Pro | Customer Helpdesk Ticket Manager | Self-Service Ticketing App (By Odonity)
License Owner: Odonity (https://www.odonity.com)  
Support Email: odonity.services@gmail.com

This software is protected by copyright laws and international treaties. It is licensed, not sold. You are granted a **non-transferable, non-sublicensable, and non-exclusive license** to use this software ONLY under the terms below:

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STRICT TERMS OF USE
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PERMITTED:

- Use the module in one Odoo production instance only (with staging/test allowed only for that instance).  
- Use for internal company operations.  
- Request support, upgrades, or customization services from Odonity.

PROHIBITED WITHOUT WRITTEN PERMISSION FROM ODONITY:

- Modifying, altering, or extending the source code in any way.  
- Reselling, sublicensing, or redistributing any part of the module.  
- Sharing the code with third parties, including freelancers or other vendors.  
- Uploading this module to public or private repositories, websites, or forums.  
- Creating derivative works or using snippets in other modules.  
- Using the module as a base to develop similar competing products.

WARNING:

This software contains **branding, code-level markers, and security tracking** for anti-piracy purposes. Tampering with these or violating this license may result in:

- Permanent termination of your usage rights  
- Legal action under local and international intellectual property laws  
- Immediate take-down notices for marketplaces and hosting providers

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LICENSE VERIFICATION & SUPPORT
--------------------------------------------

License Keys / Validation (optional): Odonity reserves the right to implement license key checks in future versions.  
Support is only available to verified license holders.  
Invoice or proof of purchase must be retained for all license claims.

For official support, licensing clarifications, or enterprise usage, please contact:  
odonity.services@gmail.com | https://www.odonity.com

--------------------------------------------

BY INSTALLING THIS MODULE, YOU AGREE TO BE BOUND BY ALL TERMS ABOVE.

Unauthorized use, reproduction, or redistribution is strictly prohibited.

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