| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Helpdesk (helpdesk) • Invoicing (account) • Live Chat (im_livechat) • Odoo WhatsApp Integration (whatsapp) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 17939 |
| Technical Name |
skit_meta_client |
| License | OPL-1 |
| Website | http://www.srikeshinfotech.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Helpdesk (helpdesk) • Invoicing (account) • Live Chat (im_livechat) • Odoo WhatsApp Integration (whatsapp) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 17939 |
| Technical Name |
skit_meta_client |
| License | OPL-1 |
| Website | http://www.srikeshinfotech.com |
Social Media Hub
ChatRoom unifies WhatsApp, Facebook and Instagram chats in Odoo, letting you manage conversations, create leads, tickets or quotes — all from one screen.
The ChatRoom module seamlessly integrates Facebook Messenger, Instagram and WhatsApp Business with Odoo, allowing businesses to manage all customer conversations from a unified dashboard. Messages from customers flow in through connected bots and your team can track, chat and take action — such as creating leads, tickets or quotations — without ever leaving the interface. Whether it's a sales inquiry or a support question, ChatRoom helps you respond faster, assign follow-ups intelligently and maintain full context across every conversation — directly within Odoo.
How Organisations Use This Module
Centralized Communication
A customer support team connects multiple WhatsApp Business numbers, Facebook Pages and Instagram accounts into one centralized inbox. Agents can instantly switch between conversations, respond in real time and manage all interactions without leaving the system — ensuring faster and more consistent customer communication.
Sales & Lead Conversion
A sales team interacts with prospects directly through WhatsApp, Facebook and Instagram chats and converts conversations into leads with a single click. Based on customer requirements, they generate quotations instantly and recommend products, reducing response time and increasing the chances of closing deals.
Customer Support Operations
A support team handles incoming queries from WhatsApp, Facebook and Instagram by accessing the complete conversation history of each customer. They can quickly understand issues, reply with context and convert chats into support tickets when needed — ensuring efficient tracking and faster resolution.
Marketing & Campaign Engagement
A marketing team runs campaigns through WhatsApp, Facebook and Instagram and receives responses directly inside the hub. They follow up with interested customers in real time, nurture leads through conversations and track engagement to improve campaign performance and conversions.
Key Highlights
Unified Chat Inbox
Manage WhatsApp, Facebook and Instagram messages in one place.
Bot Message Capture
Automatically receive messages from connected bots.
One-Click Lead/Ticket Creation
Instantly convert chats into leads or support tickets.
Quotation from Chat
Create quotations directly from conversation threads.
Full Conversation History
Track every message for context and follow-up.
Product Access Panel
View and suggest products directly from the chat interface.
Customer Profile View
Know who you're talking to, in real time.
Live Notifications
Stay alerted on new incoming messages.
Quick Search
Easily find past conversations.
Configuration
Facebook Configuration
Retrieve your Facebook Page credentials — Page ID and Access Token — from your Meta Developer Account and enter them here.
Navigate to ChatRoom → Configuration → Facebook Account to set up your Facebook Page.
Instagram Configuration
If your Instagram account is already linked to your Facebook Page, it will be configured automatically when the Facebook Page is added. No additional setup is required.
Chatbot Configuration
Navigate to Live Chat → Configuration → Chatbot and add your Facebook Page ID to enable chatbot messaging for that page.
Note: Multiple Facebook Pages or WhatsApp numbers can be linked to a single chatbot, but the same Facebook Page or WhatsApp number cannot be assigned to more than one chatbot.
Platform Switching
Quickly switch between platforms such as WhatsApp, Facebook and Instagram.
Grouped Chats
Chats are grouped by the specific WhatsApp Business number, Facebook Page or Instagram account.
Search Bar
Search for customers by name or message content across WhatsApp, Facebook and Instagram conversations.
Conversation View
Clicking any contact in the left-hand list highlights it and instantly loads that person's full message history in the main chat window, where you can read past exchanges and send new replies via the input bar.
In-Conversation Search
The search option helps you quickly find specific keywords, phrases email addresses within a conversation.
Reply to Specific Message
The reply feature lets users respond directly to any specific message in the conversation, whether sent by the agent or the customer.
Emoji Support
Add emojis to responses for a more personal and expressive interaction with customers across all platforms.
File & Media Sharing
Supports sending multiple files, images and documents at once across WhatsApp, Facebook and Instagram chats.
Note: Accepted file formats are: PDF, DOCX, XLSX, PPT, TXT, PNG and JPEG.
Profile Details Panel
The Profile Details panel displays key contact information for the selected user, including their name, phone number and email address. Agents can quickly edit details or initiate an email directly from this section, ensuring efficient and personalized customer interactions.
Email from Chat
Clicking the send icon in the Profile Details panel opens an email composer pre-filled with the customer's email address. Agents can enter a subject, compose a message, attach files and send emails directly — enabling quick communication without leaving the chat.
Automatic Lead Creation
When a chat conversation concludes with the required information provided, a new lead is automatically created. The lead details are shown in the sidebar under the "Lead Creation" section.
Edit Lead Details
Clicking the edit icon in the "Lead Creation" section opens the lead form, allowing users to review and update detailed lead information.
Reveal in Conversation
Clicking "Reveal in Conversation" highlights the exact message in the chat where the lead was created, making it easy to trace the source.
Lead Creation Confirmation
Clicking the send icon instantly delivers the lead creation message template to the user, confirming that a new lead has been successfully created.
Manual Lead Creation
The ➕ icon allows manual lead creation directly from the chat conversation in the Lead section.
Note: All of the above Lead features — automatic creation, edit, reveal in conversation, confirmation message and manual creation — work in the same way for Tickets as well. For Quotations, the same features are available but quotation creation is done manually using the ➕ icon.
Our Features
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Latest Releases
24th Jan, 2026
About Us
Built by Srikesh Infotech — an Odoo-certified partner with 18+ years of ERP experience across 23 countries. All purchases include 90 days of free support.
Module Services
Industries We Serve
Our Services
Our Products
Free Support
You will get 90 Days free support in case any bugs or issue
Srikesh Infotech is an India based software company that focuses on highly qualitative, timely delivered and cost-effective offshore software development. We have 18+ years of technical and functional experience in ERP Customization and Implementation.
Please note that You're not allowed to distribute this module after purchase! In case of any question regarding this module feel free to email us on info@srikeshinfotech.com or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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