| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 17360 |
| Technical Name |
viin_helpdesk_odoo_module |
| License | OPL-1 |
| Website | https://viindoo.com |
| Versions | 15.0 16.0 17.0 |
Overview
This module extends Helpdesk functionality by adding Odoo Module and Module Category fields to tickets. This helps categorize and manage support requests for specific modules in the Odoo system.
Key Features
- Add Odoo Module field to tickets
- Allow selection of Odoo module related to the ticket.
- Automatic Odoo Module Version Detection
- System automatically selects appropriate version based on the Odoo version in use.
- Automatic Module Category Updates
- Helps categorize tickets according to the appropriate Odoo module category.
- Support searching and filtering tickets by module, version, category
- Easily search tickets based on Odoo module-related criteria.
- Allow grouping tickets by Odoo module
- Support managing and tracking ticket volume by Odoo module.
Benefits
- Optimize support request handling process
- Helps support team quickly identify related modules, reducing ticket processing time.
- Improve analysis and statistics capabilities
- Easily track ticket volume by module to improve service quality.
- Support more professional Helpdesk system organization
- Helps businesses manage Support Center more organized and efficiently.
Target Users
- Businesses using Odoo to manage Help Center
- Need to categorize tickets by module for easy management and tracking.
- Technical support team
- Want to process tickets more efficiently by categorizing by Odoo module.
- Managers
- Need to monitor and evaluate support performance by Odoo module.
Editions Supported
- Community Edition
- Enterprise Edition
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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