Website Helpdesk Customer Support Ticket Management, Create Support Ticket by Email, website and Admin
by Aagam Infotech http://aagaminfotech.com
Odoo
$ 82.68
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Invoicing (account) • Project (project) • Website (website) • Employees (hr) |
| Lines of code | 16002 |
| Technical Name |
website_support_ticket_odoo_aagam |
| License | OPL-1 |
| Website | http://aagaminfotech.com |
| Versions | 13.0 14.0 17.0 16.0 15.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Invoicing (account) • Project (project) • Website (website) • Employees (hr) |
| Lines of code | 16002 |
| Technical Name |
website_support_ticket_odoo_aagam |
| License | OPL-1 |
| Website | http://aagaminfotech.com |
| Versions | 13.0 14.0 17.0 16.0 15.0 |
Website Helpdesk Customer Support Ticket Management odoo app, Ticket Issue Management module in odoo
Odoo Website Helpdesk Support
Module allows to create, manage Support Tickets for customers. Support team, manager access Tickets via Portal to manage Customer Ticket Issues from odoo backend. Customer service center team manageHelpdesk Support ticket management system
from odoo admin to resolve customer ticket issues, product issues using tickets status, filter tickets options. Create task, invoice/ billing payment and service request with timesheet to be managed in Odoo app.Odoo Website helpdesk support Ticketing module
is providing customer care sevice interface/form where they can fill their issue request detail with attach documents from odoo website and create support ticket request. Helpdesk Support ticket will send by email to customer and agent/admin. Customer create tickets via support email also. App will create support ticket from email.Online helpdesk support ticket odoo module
for customer support in Odoo website.Odoo helpdesk workflow - odoo website and odoo backend :
Key Features of odoo website helpdesk Ticket management app :
Odoo Helpdesk Dashboard :
Support Team, Agent, Admin, Manager can quickly manage customer support tickets and check tickets counts and status in odoo backend.Customer Support system in odoo, Create Support Ticket By Mail :
Customers send email to support emailId, helpdesk odoo module create support ticket via email for helpdesk.Create Ticket with Attach Document :
Customer create support tickets with attachment of documents and details from the odoo website. support users create tickets from the odoo website helpdesk admin system.Reports of Helpdesk in odoo :
Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.Create Invoice for customers ticket charge :
Helpdesk Support Manager, Team, Admin Review ticket to add status of ticket, resolve the issue and close the ticket. Also, send invoice to customer with detail if required.Odoo Customers Helpdesk Ticket Review / Rating / Feedback :
Helpdesk report contains PDF file format for Helpdesk Support Ticket in odoo.Communication in website helpdesk in odoo :
Customer check the status of all submitted support tickets in the portal account of the odoo website and communicate also.Customer Ticket Activity :
We have added activity view while providing support on customer tickets in Activity view.Customer Tickets manage in Status view :
Odoo Helpdesk Admin / support manager can see ticket in status view and customer can check status of all support tickets submitted by his account.Ticket Assignment and customer ticket management in odoo :
Manage your support tickets using assignment to multiple support team users in odooGraphs and charts in Support Ticket :
Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.Partners Create automatic :
If you need to add customer support ticket as parner then It will added in partner list.Ticket Status mail sending :
Helpdesk support user can send email to customer with status of tickets - Done, Start working etc..Email notification settings for every activity of support ticketsOdoo Website Helpdesk Views tickets :
You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much moreRoles and Rights
Set roles and rights to support agent/helpdesk employee for work in helpdesk system.Rating and Review on ticket
The customer can submit rating and review/comments on particular ticketEasily Download and Configurable
Easily Download Website Helpdesk module from Odoo App store and Configurable.Support in Odoo Community and Enterprise
Website Helpdesk Ticket management module support in Odoo Community and Enterprise.Support in Odoo Community and Enterprise
Users able to create tickets, team manager assign tickets, user create task for that ticket, user create invoice for ticket, give rating and details for ticket, Close the ticketHelpdesk Multilanguage support
Helpdesk Support Ticket management module supported Odoo V17, V16, V15, V14, V13, V12 version with Multiple languages supported (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French-français,Russia-Russian) in odoo backend. Email us for your language support without any cost. We have used google translator for translation, let us know if any translation needs to update.
HelpDesk Ticket Filter Options
Odoo HelpDesk Tickets Filter Option available with Team, Assigned, Date with Status display
Odoo Website HelpDesk Management
Module - Menu Available :- Helpdesk
- Dashboard for Tickets
- Ticket Filter Option
- Helpdesk Tickets List
- Invoicing
- Timesheets to Invoice
- Configuration
- Helpdesk Team
- Tickets
- Views
If you need any help, want more additional features then feel free to contact us . Email for support: business@aagaminfotech.com
Website Customer HelpDesk Management module support Odoo Community and Odoo Enterprise both
Odoo Helpdesk Dashboard - Customer Support Ticket based Website HelpDesk Management in odoo
Odoo Helpdesk tickets Filter Options with Team, Assigned, Date with Status display (New feature)
Click on Settings => User => Support User (Support Agent/Users Group) of this helpdesk support module
HelpDesk Team Configuration
You can add helpdesk team and assign to support user.
Ticket Types
List View - Tickets with Status
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
Kanban View - Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
Helpdesk Ticket Summary
Form View - Detail page of Customer Ticket
Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
Website Support Ticket Form
Customer can generate ticket with detail and document attachment
While login as Portal,name and email automatically fill.
Thanks Message- When ticket is created.
Customer Tickets in Portal/My Account
Your Tickets on Portal/My Account
Customer Close Ticket from Portal
Customer Create Support Ticket Via Email
Customer Get Ticket Detail In Email
Website Chat Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
See Message sent by Customer and Attachments in Ticket Detail
Create Tickets from Admin
Ticket Report Print from Admin
Manage Customer Tickets Document Attachments
Support Manager Assign Tickets to => Support User
Support Manager(admin) can create task(Optional)
Manage Assign Support User for Assigned Ticket
Support Manager can create and send Invoice/Bills to customer for payment
Invoice/Bill Sample
Status of Customer Ticket - (New, Pending, In Progress, Solved)
Manage Timesheet for Support User/Support Manager
Timesheet and Customer Support Ticket Hours
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Click on button to enable close ticket
Closed Date will be listed
Closed Ticket
kanban view of closed ticket
Calendar view of closed tickeet
Pie chart of Closed ticket
Activity view of closed ticket
Pivot chart of closed ticket
Add Customer Ratings
Customer Rating Section
Add Your Rate and Comment
Thank you Page of Submit Rating
Show Rating in Backend
When Portal User reply to admin
Customer Replied Section will be shown
Manage Tickets Report
Report view in Bar Chart
Report view in Line Chart
Report view in Pie Chart
Print PDF Support Ticket Report
Tickets view for User login
Tickets view for Team user login
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For Technical Help and Support
Aagam Infotech providing odoo application development company expertise in odoo development, odoo ERP customization, odoo integration, migration, cost-effective odoo development.
If you need expert advice in making technological choices in ODOO and/or external Odoo ERP Implementation Consultants to define your organizational specifications, we are here to assist you please contact us at business@aagaminfotech.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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