$ 173.42
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Calendar (calendar) |
| Lines of code | 1129 |
| Technical Name |
3cx_odoo_connector |
| License | LGPL-3 |
| Website | https://www.serpentcs.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Calendar (calendar) |
| Lines of code | 1129 |
| Technical Name |
3cx_odoo_connector |
| License | LGPL-3 |
| Website | https://www.serpentcs.com |
3CX-Odoo Connector
3CX Odoo Connector is a powerful integration module that bridges your 3CX phone system with Odoo.Every incoming call, outgoing call, missed call and live chat from 3CX is automatically captured in Odoo without any manual effort.
Features
Screenshots
FAQs
Highlighted Features
Auto Call Logging
Every call from 3CX is automatically logged in Odoo with full details including caller name, number, agent, duration and direction without any manual entry.
Direct Call Button on Contact and Lead Forms
A one click call button is available directly on every Contact and Lead form in Odoo, placed right next to the phone number field so agents can initiate a call without leaving the Odoo screen or manually dialling the number in 3CX.
Secure Webhook Authentication
Every request sent from 3CX to Odoo is protected by a unique auto-generated webhook token that is created automatically
Detailed Features
Missed Call Activity Scheduling
When a call is missed on 3CX, the module automatically creates a follow-up activity in Odoo and assigns it to the responsible agent so no customer call ever goes unanswered.
One Click 3CX Configuration Generator
The built-in configuration file generator creates the complete 3CX CRM template JSON file in one click, pre-filled with all your Odoo webhook URLs and authentication token.
Smart Contact Creation
Unknown callers are instantly created as Contacts or CRM Leads in Odoo the moment a call is answered, keeping your database always up to date.
Screenshots
General Settings Page
Configure webhook token, incoming record type and missed call activity options.
Generate Config File
Built-in configuration file generator creates the 3CX CRM template JSON automatically.
Simply verify your Odoo URL and webhook token then click Generate.
Downloaded JSON File Content
Generated JSON configuration file ready to download and upload directly into 3CX Admin.
File contains all four webhook endpoint URLs pre-configured for your Odoo instance.
Call Logs With Data
Call logs list showing inbound, outbound, missed calls and live chats from 3CX. Missed calls appear in red and live chat sessions appear in blue for quick identification.
Call Logs Filter
Advanced filtering in Call Logs dashboard allows agents to quickly find missed calls.
Filter by direction, type, agent or date to manage call follow-ups efficiently.
Contact Created by 3CX
Contact automatically created in Odoo when 3CX receives a call from an unknown number.
Contact Smart Button
Smart button on Contact form shows total number of 3CX calls logged for that contact.
Click the button to instantly view the complete call history for this contact.
Contact Chatter
Every 3CX call is automatically logged as a note in the contact chatter with full details.
User Guide
FAQ
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In many cases, yes. We offer Demo videos, Screenshots, Live demo links (for selected apps) If you need a personalized demo, you can contact our support team.
You will get 30 Days of free support on any doubts, queries, bug fixing, or any issue related to this addon.
We request you contact our team via contact@serpentcs.com to discuss the features and customization required so that we can provide you assistance with your request.
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