The module provides a real-time dashboard inside Odoo that tracks all agent activities. Managers and users can monitor active calls, agent availability, call durations, and the last call made or received. This feature is especially useful for call centers and support teams where visibility is critical. With live updates and quick insights, the dashboard helps supervisors make informed decisions and ensures agents are staying productive.

Every call or message handled through RingCentral is automatically logged inside Odoo and linked with the relevant contact, lead, or customer record. This creates a centralized communication history that eliminates data silos and ensures no interaction is lost. Sales teams benefit from having complete call and SMS histories attached to leads, while support teams can track issue resolutions more effectively. The result is better accountability, smoother handovers, and improved customer satisfaction.

The integration is designed to be easy to configure, even for non-technical users. Administrators can add their RingCentral credentials in Odoo’s settings, configure redirect URIs, and authenticate accounts without complex setups. The system also handles token refresh automatically, reducing downtime and ensuring uninterrupted service. Combined with clean number validation and environment switching (sandbox/production), the setup process is reliable and user-friendly.