MoodDesk - Emotional Intelligence for Odoo Helpdesk

MoodDesk brings emotional intelligence to your Odoo Helpdesk. It analyzes incoming customer tickets and messages to detect emotional tone and sentiment—positive, neutral, or negative—using AI-driven natural language processing. This empowers your support agents to prioritize emotionally charged tickets, de-escalate frustration early and tailor their responses with empathy. With built-in dashboards and emotional trend reports, MoodDesk helps improve customer satisfaction, agent performance and overall support quality.

• AI-powered sentiment analysis of customer messages
• Detects emotional tone: positive, neutral, or negative
• Helps prioritize emotionally charged support tickets
• Enables empathetic and effective agent responses
• Dashboards and emotional trend analytics included

Ideal for support teams focused on boosting customer satisfaction and improving response quality through emotional insights.

Want to make your support smarter and more empathetic?
Connect with us at support@sufalamtech.com to learn more.

Understand Emotions. Improve Support. – MoodDesk
Empower your agents with emotional insights for smarter, more human customer support.

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