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All In One Helpdesk Support Ticket Bundle Odoo App - Enterprise Edition
Helpdesk Ticket Aging Notifications Odoo Apps
Helpdesk Auto Response -Helpdesk Solution Answer Odoo Apps
Helpdesk Ticket Merge - Helpdesk Team Reassign Ticket Odoo Apps
Helpdesk Domain Restriction - Helpdesk Ticket Lock-Unlock Odoo Apps
Helpdesk Maintenance Requests - Helpdesk SLA Odoo Apps
All in one Helpdesk Support Ticket Bundle - Enterprise Edition odoo app covers all advanced features for the helpdesk management app which is not available on the default helpdesk app.This helps users to send email notification to customers on creating new tickets and send confirmation email to receive tickets. If there is no response on ticket even after 24 hours of age then this odoo app alert user for that ticket user need to give response in red color in kanban view and filter this ticket, and show create date and time and timer on kanban and form view. Users can also add different colors to different ticket stages on portal view, also close and cancel ticket, on cancel or close ticket state color also changed. Users can also view image preview before download it for image attachments on message and communication history on helpdesk ticket portal view add timer watch for helpdesk ticket with start stop and pause feature. It also has a feature to send auto email responses to customers when ticket stage changes as per configurations, Users can set email templates and also have options to send auto mail to customer, followers and users. Users can lock and unlock support help desk tickets, display support teams at a website with team details about support team issues and support tickets. This app also provide solution answers feature with solution images for helpdesk support tickets, re-assign tickets to the team lead/user, helpdesk team, block or restrict email domains and Urls, create service level agreements, merge more then one ticket of your helpdesk support system and create maintenance requests from helpdesk support tickets.
Helpdesk Ticket Email Notification
It will send an email to customer when new ticket created.
Helpdesk Ticket Notify User by Mail
User will notify by email, so its easy to view and access ticket.
Helpdesk Ticket Aging Alert
On helpdesk ticket kanaban view user can see red alert label if ticket is awaiting for response after 24 hours of age.
Awaiting Ticket Filter
User can filter helpdesk ticket for that need to give response.
Helpdesk Ticket Age
User can see ticket timer(Age) on kanban and form view.
Helpdesk Ticket Create Date and Time
User can see ticket create date and time on helpdesk ticket kanban and form view.
Cancel Helpdesk Ticket from Website
User can cancel helpdesk ticket directly from website.
Close Helpdesk Ticket from Website
User can directly close helpdesk ticket from website.
Image Preview on Message
On message and Communication history user can preview image before download it.
Helpdesk State Color
User can set color for helpdesk state and on changing state selected color displayed.
Auto Email Response with Email Template
Automatic mail will sent when ticket stage changed, User can Select email template.
Auto Send Mail to Customer, Users, & Followers
Auto mail will sent to customer, users and followers as per configuration.
Lock Helpdesk Tickets
User can lock helpdesk ticket for selected Unlock Helpdesk Tickets.
Unlock Helpdesk Tickets
User can unlock helpdesk tickets.
Helpdesk Ticket By Team
User can create helpdesk ticket issue for specific helpdesk team.
Unlock and Update Ticket Only by User
User who lock ticket can only unlock and update tickets.
Ticket Solution Answer
User can add solutions for ticket problem.
Ticket Solution Portal View
User can see ticket solution from portal view.
Ticket Solution PDF Report
User can print ticket solution pdf report.
Ticket Solution Images
User also can attach images for ticket solution.
Re-Assign Helpdesk Ticket
Re-assign helpdesk ticket to team leader, user and helpdesk team.
Re-Assign E-Mail Notification
On re-assign helpdesk ticket get email notification.
Restrict Email Domains
User can restict email domains to submit helpdesk ticket from website.
Restrict User from Submitting Ticket.
Restrict user from submitting helpdesk ticket by restricted domain.
Create SLA Contract
User can create service level agreement contract for helpdesk support.
Print SLA Contract.
User can print service level agreement contract PDF report.
Merge Tickets to Selected and Add All as Secondary Tickets
User can merge multiple support tickets to selected tickets and add all remaining tickets as secondary tickets.
Merge and Create New Tickets
User can merge tickets and create new helpdesk support ticket.
Create Maintenance Request from Helpdesk Ticket
User can create maintenance request from helpdesk support ticket.
Access Maintenance Request from Helpdesk Ticket
User can access maintenance request from helpdesk ticket smart button.
New Helpdesk Ticket Notification
Create New Ticket
While creating new helpdesk ticket an email will sent to customer.
Email Notification
User can see email as bellow image.
Heldesk Ticket Aging Alert
Awaiting Helpdesk Ticket Alert
User can see helpdesk ticket alert with red label if customer has responded but user did not. After age of 24 hours of ticket user not respond then ticket ageing alert will show.
Helpdesk Ticket Date, Time and Age
On helpdesk ticket kanban view user can see ticket created date and time, User can also see ticket timer(age).
Helpdesk Portal Ticket Advance View
Helpdesk Stages Color Configuration
User can select color or enter color code for different stages of helpdesk ticket, On portal ticket view user can see ticket state color as selected. Color should be different for each stage.
Cancel or Close Helpdesk Ticket
User can cancel helpdesk ticket by clicking "Cancel this ticket" button or close helpdesk ticket by clicking "Close this ticket" button from portal ticket advance view.
Helpdesk Ticket Auto Response
Helpdesk Ticket Auto Response & Configuration
Under Helpdesk > COnfiguration > Auto Response Tickets menu user can create and configure helpdesk auto response, user need to enable "Needed AutoResponse??" checkbox and select email template for this.
Helpdesk Support Ticket Lock/Unlock
Lock Helpdesk Ticket
User can lock helpdesk ticket by clicking "LOCK TICKET" button on header.
Unlock Helpdesk Ticket
User can unlock helpdesk ticket by clicking "UNLOCK TICKET" button.
Website Helpdesk Support Ticket By Team
Helpdesk Ticket By team
User can create issue for specific team and issue will assing to selected team.
Helpdesk Ticket Question and Answer
Ticket Solution
Support team can add solution and solution images for ticket problem.
Website Helpdesk Support Re-assign Ticket System
Re-Assign Helpdesk Ticket
On ticket form view user can see "RE-ASSIGN TICKET" button.
Re-Assigned Helpdesk Ticket
User can see re-assigned helpdesk ticket.
Helpdesk Email Domain and URL Restriction
Domains to Restrict Menu
Under Helpdesk > Configuration > Domains to Restrict menu user can create and see created domains to restrict.
Domain Restriction
Under Helpdesk > Configuration > Domain Restriction menu user can see and create domain restrictions and also can add multiple domains to domain restriction, Also have to enable "Active".
Restrict Helpdesk Support Ticket
User can see resticted email domains for submitting helpdesk support ticket.
Helpdesk Service Level Agreements to Customers
Service Level Agreement Contract
Under Sales > Orders > Contract menu user can see created contracts to customer for helpdesk support. User can see contract details.
Helpdesk Ticket Merge
Merge Support Tickets
Under action menu user can see "Merge Support Tickets" menu.
User can see all selected support tickets merged into selected tickets, and ticket description also added. User can also see and access from "Secondary Tickets" smart button.
Create Maintenance Request from Helpdesk Ticket
Create Maintenance Request
User can create maintenance request from helpdesk support ticket by clicking "CREATE MAINTENANCE REQUEST" button.
On maintenance ticket request wizard select user, employee, maintenance team and equipment.
Maintenance Request
User can see created maintenance request with selected information.
Version : 18.0.0.0
16 October 2024
Initial release of the app.
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