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  1. APPS
  2. After-Sales
  3. 帮助台增强 / Help Desk Pro - Ticket Type & Sequence v 18.0
  4. Sales Conditions FAQ

帮助台增强 / Help Desk Pro - Ticket Type & Sequence

by odooai.cn https://www.odooai.cn
Odoo

$ 32.90

v 18.0 Third Party 8
This module requires Odoo Enterprise Edition.
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Inventory (stock)
• Helpdesk (helpdesk)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
Community Apps Dependencies Show
欧度智能基础功能及面板,odooAi Common Util and Tools
Lines of code 8166
Technical Name app_helpdesk_pro
LicenseOPL-1
Websitehttps://www.odooai.cn
Versions 13.0 14.0 15.0 16.0 17.0 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Inventory (stock)
• Helpdesk (helpdesk)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
Community Apps Dependencies Show
欧度智能基础功能及面板,odooAi Common Util and Tools
Lines of code 8166
Technical Name app_helpdesk_pro
LicenseOPL-1
Websitehttps://www.odooai.cn
Versions 13.0 14.0 15.0 16.0 17.0 18.0 19.0
  • Description
  • License
App Icon

帮助台增强

Help Desk Pro - Ticket Type & Sequence

为帮助台添加工单类型序列规则,生成唯一工单编号,增加主题字段
Set sequence rule per ticket type, unique ticket number with subject field

Odoo 18 企业版 / Enterprise 多公司 / Multi-Company 多语言 / Multi-Language

功能概述 / Overview

本模块为 Odoo 帮助台增加工单类型管理和唯一编号能力。每种工单类型可配置独立的序列规则,自动生成唯一工单编号,工单名称设为引用编号并增加主题字段,提升工单管理的专业性。

This module enhances Odoo Helpdesk with ticket type management and unique numbering. Each ticket type can have its own sequence rule, auto-generating unique ticket numbers with a reference-based name and subject field for professional support workflow.

完整功能列表 / Complete Feature List

  • 1. 唯一帮助台工单编号
    Unique helpdesk ticket number
  • 2. 为每种帮助台工单类型设置不同序列规则
    Set different sequence rule for every helpdesk ticket type
  • 3. 多语言支持
    Multi-language Support
  • 4. 多公司支持
    Multi-Company Support
  • 5. 全版本支持
    Support Odoo 19,18,17,16,15,14,13,12, Enterprise and Community Edition

核心亮点 / Key Highlights

帮助台工单编号与类型管理增强

1. 唯一工单编号 / Unique Ticket Number

为每种工单类型自动生成唯一编号,便于追踪和管理

2. 类型序列规则 / Type Sequence Rule

每种工单类型可设置不同的序列规则,灵活配置编号格式

3. 工单主题 / Ticket Subject

工单名称设为引用编号,新增主题字段便于描述问题

通用特性 / General Features

多语言与多公司
Multi-Language & Multi-Company

完整的多语言翻译支持,适配全球化企业部署。原生多公司架构,数据严格隔离。

全版本兼容
Full Version Support

支持 Odoo 19, 18, 17, 16, 15, 14, 13, 12,EE/CE/.SH,兼容企业版、社区版及在线 SaaS。

代码完全开源
Full Open Source

基于 OPL-1 协议开源,代码透明可审计,支持二次开发与定制。

界面截图 / Screenshots

唯一工单编号与序列规则配置

唯一工单编号,简单规则 / Unique helpdesk ticket number. Easy Rule

Unique helpdesk ticket number Easy Rule
Helpdesk ticket sequence

使用流程 / How It Works

1. 创建类型

Create Type

2. 配置序列

Set Sequence

3. 创建工单

Create Ticket

4. 自动编号

Auto Number

支持与依赖模块 / Supported & Dependent Modules

  • app_common — 通用基础模块 / Common Base Module
  • helpdesk_stock — 帮助台库存集成 / Helpdesk Stock Integration
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Demo: demo.odooapp.cn

Support: odoo@china.com

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