| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory (stock)
• Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 8166 |
| Technical Name |
app_helpdesk_pro |
| License | OPL-1 |
| Website | https://www.odooai.cn |
| Versions | 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory (stock)
• Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 8166 |
| Technical Name |
app_helpdesk_pro |
| License | OPL-1 |
| Website | https://www.odooai.cn |
| Versions | 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
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Help Desk Pro - Ticket Type & Sequence
为帮å©å°æ·»å å·¥åç±»ååºåè§åï¼çæå¯ä¸å·¥åç¼å·ï¼å¢å 主é¢å段
Set sequence rule per ticket type, unique ticket number with subject field
åè½æ¦è¿° / Overview
æ¬æ¨¡å为 Odoo 帮å©å°å¢å å·¥åç±»å管çåå¯ä¸ç¼å·è½åãæ¯ç§å·¥åç±»åå¯é ç½®ç¬ç«çåºåè§åï¼èªå¨çæå¯ä¸å·¥åç¼å·ï¼å·¥åå称设为å¼ç¨ç¼å·å¹¶å¢å 主é¢åæ®µï¼æåå·¥å管ççä¸ä¸æ§ã
This module enhances Odoo Helpdesk with ticket type management and unique numbering. Each ticket type can have its own sequence rule, auto-generating unique ticket numbers with a reference-based name and subject field for professional support workflow.
宿´åè½å表 / Complete Feature List
-
1. å¯ä¸å¸®å©å°å·¥åç¼å·
Unique helpdesk ticket number -
2. 为æ¯ç§å¸®å©å°å·¥åç±»å设置ä¸ååºåè§å
Set different sequence rule for every helpdesk ticket type -
3. å¤è¯è¨æ¯æ
Multi-language Support -
4. å¤å
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Multi-Company Support -
5. å
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Support Odoo 19,18,17,16,15,14,13,12, Enterprise and Community Edition
æ ¸å¿äº®ç¹ / Key Highlights
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1. å¯ä¸å·¥åç¼å· / Unique Ticket Number
为æ¯ç§å·¥åç±»åèªå¨çæå¯ä¸ç¼å·ï¼ä¾¿äºè¿½è¸ªå管ç
2. ç±»ååºåè§å / Type Sequence Rule
æ¯ç§å·¥åç±»åå¯è®¾ç½®ä¸åçåºåè§åï¼çµæ´»é ç½®ç¼å·æ ¼å¼
3. å·¥åä¸»é¢ / Ticket Subject
å·¥åå称设为å¼ç¨ç¼å·ï¼æ°å¢ä¸»é¢åæ®µä¾¿äºæè¿°é®é¢
éç¨ç¹æ§ / General Features
å¤è¯è¨ä¸å¤å
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Multi-Language & Multi-Company
宿´çå¤è¯è¨ç¿»è¯æ¯æï¼éé å ¨çåä¼ä¸é¨ç½²ãåçå¤å ¬å¸æ¶æï¼æ°æ®ä¸¥æ ¼é离ã
å
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Full Version Support
æ¯æ Odoo 19, 18, 17, 16, 15, 14, 13, 12ï¼EE/CE/.SHï¼å ¼å®¹ä¼ä¸çã社åºçåå¨çº¿ SaaSã
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Full Open Source
åºäº OPL-1 åè®®å¼æºï¼ä»£ç éæå¯å®¡è®¡ï¼æ¯æäºæ¬¡å¼åä¸å®å¶ã
ç颿ªå¾ / Screenshots
å¯ä¸å·¥åç¼å·ä¸åºåè§åé ç½®
å¯ä¸å·¥åç¼å·ï¼ç®åè§å / Unique helpdesk ticket number. Easy Rule
ä½¿ç¨æµç¨ / How It Works
1. å建类å
Create Type
2. é ç½®åºå
Set Sequence
3. å建工å
Create Ticket
4. èªå¨ç¼å·
Auto Number
æ¯æä¸ä¾èµæ¨¡å / Supported & Dependent Modules
- app_common â éç¨åºç¡æ¨¡å / Common Base Module
- helpdesk_stock â 帮å©å°åºåéæ / Helpdesk Stock Integration
odooai.cn
ä¸ä¸ Odoo è§£å³æ¹æ¡ / Professional Odoo Solutions
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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