Disclaimer

This tool uses AI. It might make mistakes. Double-check the results. It may need a few trials to work as expected.
We'd love your feedback: support+apps@azka.tech

Introduction

Support teams spend hours reading tickets, writing summaries, and looking for past fixes. This module does it for you.
It uses AI to analyze new tickets (description and messages), summarize the problem, extract and recap the analysis done by support, and even propose solutions based on similar past tickets—automatically, and in seconds. It scans your past tickets that have documented solutions to suggest the best fix and empower the support team, saving time and reducing duplicated effort.

Scenario

Runs automatically or manually on demand.
Without AI:

• Support teams read the ticket, dig into messages, and manually write a summary.
• Then, they search for similar past issues or solutions—if they exist.
• This can take 10–20 minutes per ticket.

With this AI plugin:

• AI handles the repetitive work—summarizing, analyzing, and proposing solutions.
• Let’s say you save just 10 minutes per ticket across 100 tickets/week = ~17 hours saved weekly, or 2+ working days per support.

• Receive a new support ticket with a description and messages.
• Extract Analysis (or automatically after 15 minutes due to scheduled action), AI:
  • Fills “Issue Summary”: What’s the ticket about?
  • Fills “Analysis”: Why might this be happening?
  • Fills “Solution”: Was a fix suggested or implemented?
  Note: Use the (eye icon) beside any field to manually override and re-fill values using AI.
• Get Similar Tickets: AI compares the current ticket’s summary and analysis to existing tickets to find relevant past cases (Ticket ID, Subject, Summary, etc.)
• Suggest AI Solution: If a match is found, AI proposes a solution based on similar cases. If none is found, it suggests a potential fix anyway—learned from patterns in past tickets.
• (Optional): Once verified, copy the correct solution into the main “Solution” field for future reference.

• Fill system parameters.
  • Enable Odoo debug mode and go to: Settings/Technical/System Parameters.
  • Search for “azkatech.chatgpt.key”
  • Fill the ChatGPT key.
• To get a ChatGPT key, go to https://platform.openai.com/ and buy credits to activate API usage.
• Check rate limits to estimate how much usage you’ll need based on ticket volume.