Auto Assign Helpdesk Ticket
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 52.99
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 17457 |
| Technical Name |
dev_helpdesk_auto_assignment |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 17457 |
| Technical Name |
dev_helpdesk_auto_assignment |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 19.0 |
Helpdesk Auto Assignment
Helpdesk Auto Assignment Odoo app helps support teams save time by automatically assigning
incoming tickets to the right team and team members. Instead of manually checking and
distributing tickets, the system applies rules based on filter conditions like stage, team,
source, or country. This keeps ticket handling fast, fair, and organized.
When a new ticket comes in, the system checks the filter rules and assigns it to the correct
support team. The ticket is then distributed to team members according to the configured rules.
Each assigned member receives an email notification with full details, including the customer’s
name, email, assigned team, and the time the ticket was received.
This ensures that tickets are never missed, teams can respond quickly, and workload is shared
evenly. It’s a reliable way to improve efficiency while giving customers faster support.
Features
- Automatically assign helpdesk tickets to the right team based on filter rules.
- Filters can be set on stage, team, source, country, and more.
- Auto-distribute tickets to team members using assignment rules.
- Email notifications sent to support team leaders and members with ticket details.
- View updated tickets with new team leader and team information.
- Cron job support to check and auto-assign tickets regularly.
- Easy setup and full visibility of ticket assignments.
Filters are set on the support team to auto-assign tickets based on conditions (e.g., "Stage = New", "Team = A"). Each team member can also have personal filter conditions, displayed below their name.
After clicking the button on the helpdesk team screen, it redirects here and shows the filtered ticket records.
When the "Run Cron", the system checks all tickets against the filter rules (e.g., "Stage = New", "Team = A").
If a helpdesk ticket matches the filter, it is assigned to Support Team A, led by Henry, and then distributed to team members (like Julian, Mr. Jean or Mr. Luca) based on the configured rules. A notification (such as an email) can be sent with ticket details.
You can see the updated tickets' Team Leader and Team here.
You can see that an email is sent to the team member (Henry), showing the list of Tickets assigned to them along with details like ticket name, email, team, and customer.
Version 1.0 | Released on : 13th February 2024
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support
Why Us?
Devintelle Odoo Services
Connect Us
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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