Helpdesk Checklist Template
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 53.72
Availability |
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Odoo.sh
On Premise
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Odoo Apps Dependencies |
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Discuss (mail)
• Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
Community Apps Dependencies | Show |
Lines of code | 17438 |
Technical Name |
dev_helpdesk_checklist_template |
License | See License tab |
Website | https://www.devintellecs.com |
Versions | 14.0 15.0 16.0 17.0 18.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
Community Apps Dependencies | Show |
Lines of code | 17438 |
Technical Name |
dev_helpdesk_checklist_template |
License | See License tab |
Website | https://www.devintellecs.com |
Versions | 14.0 15.0 16.0 17.0 18.0 |
Helpdesk Ticket Checklist Template

Helpdesk Ticket Checklist Template Odoo app helps you manage tickets more effectively by adding
checklists directly on the Helpdesk Ticket screen. With this feature, support teams can break
down each ticket into smaller tasks and track progress step by step. As checklist items are
completed or canceled, the system automatically updates the completion percentage, giving a
clear view of how much work is done on each ticket.
To maintain proper control, only users with the right access can complete or cancel checklist
items. This ensures accountability and avoids mistakes. You can also configure custom checklist
templates for tickets, making it easier to follow standard processes and ensure nothing
important is missed when handling customer issues.
This app makes ticket handling more organized, reduces errors, and improves team efficiency by
keeping everything tracked in one place.
Features

- Add checklist templates to the Helpdesk Ticket screen.
- Automatic update of completion percentage when checklist items are completed or canceled.
- Configure checklist templates to match your support process.
- Access rights control to allow only authorized users to complete or cancel checklist items.
- Clear visibility of ticket progress with percentage tracking.
- Easy to use and fully integrated with Odoo Helpdesk.
Configure Checklist for Helpdesk Ticket

Helpdesk Ticket

Access Rights For user

Helpdesk Ticket - Checklist Template

Version 1.0 | Released on : 06th September 2025
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support


Why Us?


Devintelle Odoo Services

Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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