Skip to Content
Menu

Helpdesk Survey | Helpdesk Tickets Customer Survey

by
Odoo

57.85

v 18.0 Third Party 2
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Surveys (survey)
Discuss (mail)
Invoicing (account)
Website (website)
Employees (hr)
Project (project)
Community Apps Dependencies
Lines of code 17475
Technical Name dev_helpdesk_survey
LicenseSee License tab
Websitehttp://www.devintellecs.com
Versions 14.0 15.0 16.0 17.0 18.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Surveys (survey)
Discuss (mail)
Invoicing (account)
Website (website)
Employees (hr)
Project (project)
Community Apps Dependencies
Lines of code 17475
Technical Name dev_helpdesk_survey
LicenseSee License tab
Websitehttp://www.devintellecs.com
Versions 14.0 15.0 16.0 17.0 18.0

Helpdesk Survey

seprator

Helpdesk Survey Odoo app streamlines customer issues or feedback by integrating surveys directly into helpdesk tickets. You can configure survey templates and add multiple surveys to each template, ensuring that relevant surveys are automatically linked to the ticket when selected. When customers are logged in, they can start and complete the surveys directly from the helpdesk ticket screen. If users other than customers are logged in, they can send the survey via email, allowing customers to complete it through an email link. Once completed, the survey answers are automatically linked to the corresponding ticket, regardless of where the survey was started. The app also allows you to print the latest survey answers directly from the ticket, providing seamless access to customer feedback.

Community Enterprise Odoo.sh

Features

seprator
  • Configure Survey Template and add multiple survey into the template
  • Just select survey template on the ticket and all the survey will link automatically into the ticket
  • If customer is logged in and viewing the ticket then he/she can directly start the survey from the helpdesk ticket screen and give answers
  • If user rather than customer is logged in then he/she can send survey to the customer via email. So customer can start survey from email link and answer the survey
  • Answer of the survey is automatically linked with the ticket once customer complete the survey
  • Answer will always link with the ticket, either customer start survey directly from the ticket or start survey from the email link
  • You can easily print Last Answer of the survey from the ticket, because latest answer will always linked with the survey on the ticket

Create Survey Template

Bulk Confirm

Bulk Confirm

Select survey template and all the survey will link with ticket automatically

Bulk Confirm

Directly start survey from the Ticket and give answers

Bulk Confirm

Bulk Confirm

Bulk Confirm

Bulk Confirm

Bulk Confirm

Last answer automatically linked with survey, print it

Bulk Confirm

Bulk Confirm

Send survey into email to the customer

Bulk Confirm

Customer can start survey from the email and give answers

Bulk Confirm

Version 1.0 | Released on : 24th October 2024

Initial Release.
  • Is this app compatible with Odoo Enterprise?
    • Yes, our app works with Odoo Enterprise as well as Community.
  • If need of customization in this app, How can i contact ?
    • Please contact us on odoo@devintellecs.com
  • Do i get free support?
    • Yes, you will get free support for 90days.
  • Do i get free updates?
    • Yes, you will get free updates for lifetime.
  • Do i have to buy this module for each version ?
    • Yes, you have to buy this module for each version.

Support

seprator
support
DevIntelle will provide FREE 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this app. This is applicable from the date of purchase.

Why Us?

seprator
logo
DevIntelle Consulting Services Pvt Ltd is an Odoo service provider India/USA based consulting company with 12+ years of experience. We provide a wide range of services, including implementation, customization, migration, support, and training. Devintellecs experienced team of Odoo can help you get the most out of your Odoo ERP system and achieve your business goals.

You May Also Like

seprator

Most Demandend Apps

seprator

Devintelle Odoo Services

seprator
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.