$ 10.51
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 212 |
| Technical Name |
dev_helpdesk_time_slots_ent |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 212 |
| Technical Name |
dev_helpdesk_time_slots_ent |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
Helpdesk Time Slot Report in Odoo
Helpdesk Time Slot Report Odoo app helps you organize and track helpdesk tickets based on time
slots. From the configuration menu, you can easily create different time slots with start and
end times. When a ticket is created, selecting a time slot will automatically load its timings
into the ticket, reducing manual entry and improving accuracy.
The app also provides a powerful Time Slot Analysis Report, where you can see how tickets are
distributed across different time slots. The report comes with pie charts, bar charts, line
charts, and tables, making it easy to identify your busiest hours and understand your team’s
workload in real time. This helps managers balance resources and plan support operations more
effectively.
By combining automatic time slot assignment with clear reporting, this app makes managing
helpdesk schedules simple and efficient.
Features
- Create and manage custom time slots with start and end times.
- Automatic loading of time slot details in tickets to save time.
- Time Slot Analysis Report for tracking ticket distribution.
- Graphical reports in pie chart, bar chart, and line chart formats.
- Real-time updates as tickets are created.
- Table view showing tickets grouped by time slot for detailed tracking.
- Easy-to-use configuration menu under the Helpdesk app.
When selecting the time slot in the ticket, the start and end time will be automatically loaded.
Under the "Reporting" menu of the Helpdesk app, this "Time Slots Analysis" bar chart provides a clear picture of your team's workload. Each bar visually represents how many tickets were created during specific time slots
'Time Slots Analysis' as a line chart
It clearly displays how many tickets were handled during different time slots
'Time Slots Analysis' as a pie chart
Each slice of the pie represents a different time slot, showing you what percentage of your total tickets fall into each period, making it super easy to see where most of the action happens.
Time Slot Analysis Report View
The data is presented in a clear table format that shows each individual helpdesk ticket categorized under its respective time slot. This allows you to easily see how many tickets fall into each time slot and review ticket details grouped by their assigned time periods.
In the Configuration menu, under the Time Slot section, you can create time slots and set their start and end times
Version 1.0 | Released on : 13th February 2024
-
Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
-
Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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