Booking Card in My Account

When a guest signs into the portal, the My Account page adds a Booking card alongside Orders, Invoices, Payment methods, Addresses and Connection & Security.

Tenant Booking List

The booking list shows every stay the guest holds with status, property, owner, tenant, booking date, arrival and departure. Sort by number, filter and group by status are all on top.

Booking Detail with Charges

Each booking opens to a detail page with property, type, dates, owner and Services table (service name, quantity, charge). Property Charge, Service Charge and Tax roll up to Total Amount with Taxes.

Pick Extra Services

Click Add on the booking and a Select Services modal lists every available service (Daily Breakfast, Personal Chef and more) with price. Click Add on each, then Submit to attach them to the booking.

Extra Services on Booking

The chosen services appear in an Extra Services section with image, name, quantity and charge, and the Extra Service Charge totals at the bottom of the booking.

Rate Your Stay

A Rate Stay button opens a modal where the guest picks a 1 to 5 star rating, types a title and review, then submits. The review goes to moderation before publication.

Review Visible on Booking

Once approved, the guest's review appears on the booking detail page with star count and review text, replacing the Rate Stay button.

Property Booking Calendar

The Booking Dashboard greets the user, then lays out a month calendar grid with one row per property and one column per day. Cells show NB (No Booking) or BO (Booking) with pink highlights for booked days. Property, Type, Month and Year filters sit on top, a Print button on the right, and the bookings list below opens any booking with a View button.

KPIs, Revenue Trend and Booking Status

The Rental Analytics Dashboard stacks four KPI tiles (Total Revenue, Active Bookings, Occupancy Rate, Overall Rating) with a Pending Actions alert (draft bookings, bookings ending soon). A Revenue Trend chart compares this year and last year, while a Booking Status doughnut splits Draft, Confirmed, Closed and Cancelled. A Refresh button reloads the dashboard.

Occupancy, Ratings, Top Properties & Recents

Further down, a Property Occupancy bar chart and an Average Ratings by Property bar chart sit side by side. Top Properties ranks revenue and booking count; Recent Bookings and Recent Reviews keep the team on top of fresh activity.

Inquiry as a CRM Lead

Every website inquiry lands as a CRM lead (for example REF/0005). The Booking Details tab on the lead carries the chosen property, arrival date and departure date, with Convert to Opportunity ready when the team wants to qualify.

Opportunity with Create Booking

Once qualified, the opportunity carries a Create Booking button alongside the standard CRM workflow (New, Qualified, Proposition, Won). One click turns the lead into a confirmed booking.

Double-Booking Guard

If the chosen property is already booked for the requested dates, a Validation Error stops the booking with the message "Sorry! This property is not available for the selected dates."

Booking Linked to Lead

Once the booking is created, a Booking smart button at the top of the opportunity opens the linked booking record, so every inquiry stays traceable.

Booking with Service Lines

A draft booking holds arrival and departure dates, check-in / check-out times, property, tenant, owner and a Service Lines tab to attach extra services with quantity and charge. Property Charge, Service Charges, Taxes and Total roll up automatically.

Confirm and Create Sale Order

Once confirmed, the workflow ribbon shifts to Confirmed and exposes Create Sale Order, Close and Cancel. Folio and Review smart buttons appear at the top, ready to open as soon as they exist.

Booking Confirmation Email

On confirmation, the guest receives a branded email with property, stay dates, the booking reference and a Booking Summary block showing total with taxes and amount due.

Sale Order from Booking

The generated sale order carries the property line plus every service as separate Order Lines with quantity, unit price and tax. A Booking smart button at the top of the order links straight back to the source booking.

Folio Auto-Created from Booking

On booking confirmation, a Folio record (for example Folio/0017) is created automatically with property, tenant, dates, mobile and a Service Lines table. Booking smart button at the top opens the originating booking; Confirm advances the folio.

Confirm Folio and Create Invoice

Once Confirm is clicked, the folio ribbon moves to Confirm and Create Invoice appears, ready to raise the customer invoice for property charges and extra services in a single click.

After creating the invoice, an Invoice smart button appears next to the Booking smart button and the Invoice field shows Draft Invoice with a direct link.

Payment Guard Before Done

If the team tries to mark the folio as Done while the linked invoice is unpaid, an Invalid Operation popup blocks the action with the message "The linked invoice is not fully paid. Please register full payment before marking as Done."

Reviews Tab on Property

Every property gets a Reviews tab that shows the average rating, total review count and a 1 to 5 star distribution bar. A Reviews smart button at the top opens the same list, and the table below carries reviewer, rating, title, date, verified-stay tick, status and owner response.

Review Detail and Workflow

The review record holds title, property, reviewer, linked booking, star rating, dates, status (Pending Review, Approved, Rejected), verified-stay and published toggles, and a Review Content block. A VERIFIED STAY ribbon shows when the reviewer's booking is confirmed.

Review Moderation Queue

A dedicated Review Moderation list groups every review with property, reviewer, rating, title, date, verified-stay flag, helpful-vote count and status badge so the moderator works through them in one screen.

Flagged Reviews

Flagged Reviews is a separate list dedicated to reviews marked for attention because they may contain inappropriate, fake or suspicious content.

Booking Analysis Pivot

Reporting > Booking Analysis opens a pivot of every booking by tenant, month and stage (Closed, Confirmed, Draft) with count and check-in / check-out time measures.

Pie Chart View

Switch to the chart toggle and the same data renders as a pie split by booking month, so the team sees the distribution of bookings across the period.

Property Booking History Menu

Reporting > Property Booking History opens the booking history wizard for a date-bound export by property.

Booking History Wizard

Pick a start date, end date and property. Print PDF or Print Excel exports every booking inside the date range with all the columns the team needs.

History PDF

The printed PDF carries the company header, date range, property name and a table with tenant, booking date, arrival, departure, total amount and status (Confirmed or Draft).

History Excel Export

The same data also exports straight to Excel so the team can sort, pivot or share the booking history in a spreadsheet tool.

Review Analysis

Reporting > Review Analysis opens a pivot of Total Reviews, Average Rating and Verified Stays per period, so the team measures how guest sentiment trends month by month.

Property Detail Form

A property record holds name, type, construct year, age, rent per day, owner, condition, product, address and a status ribbon (Available, On Rent). Other Details capture flat type, bedrooms, bathrooms, guest count, alarm, property number, furnishing, facing, total size and parking.

Brochure

The Brochure tab attaches the marketing brochure image so it shows on the website tile, the detail page and any printed report.

Documents

The Document tab holds every supporting file on the property (Property Tax Receipts, Approved Building Plans, Encumbrance Certificates) with name and size per row.

Add-on Services

The Services tab attaches add-on services available for this property (Daily Breakfast, Personal Chef and more) as cards, with an Add Services button to extend the offer.

Area Measurement

The Area Measurement tab lists each room with length, width and height; Carpet Area totals at the bottom so the listing carries accurate sizing.

Amenities

The Amenities tab attaches reusable amenity tiles (Parking, 24x7 Water, 24x7 Power, Children Park and more) so the same set displays on the website detail page.

Nearby Connectivity

The Nearby Connectivity tab lists landmarks within easy reach (Highway, Fuel Station and more), giving visitors a quick read on the property's location advantage.

Reviews on Property

The Reviews tab on each property shows the average rating, total review count, a star distribution bar and a list of every review with reviewer, rating, title, date, verified-stay tick and status.

Property Tags

Add, edit, or remove tags such as Residential, Commercial, and Industrial to classify every listing under the right segment before publishing it on the portal.

Facing Directions

Maintain the four cardinal facing options (East, West, North, South) so tenants can filter listings by orientation and pick the one that suits their preference.

Amenities Library

Build a kanban library of amenities including 24x7 Security, CCTV, Fire Safety, Gym, Swimming Pool, Children Park, and more so each property can be tagged with the perks it offers.

Open any amenity record to update its name and image, keeping the catalogue uniform across all property listings on the portal.

Nearby Connectivity

Maintain a catalogue of nearby landmarks such as Airport, Bus Stop, Railway Station, Highway, Hospital, School, Mall, Park, and Restaurant to help tenants gauge accessibility at a glance.

Edit any connectivity entry to refresh its name and image, keeping every property's location context accurate and visual.

Property Type Catalogue

Define property types like Apartment, Villa, Bungalow, Penthouse, Studio, and Farmhouse with a recognizable icon and live count so the booking flow stays organised by category.

Cities Master

Maintain the list of operating cities such as Ahmedabad, Rajkot, Surat, and Baroda so every property is bound to a clean location reference visible on the front-end.

Flat Configurations

Manage flat layouts (2 BHK, 3 BHK, 4 BHK, 5 BHK) as reusable options so each apartment or villa can be tagged with the right room count during creation.

Extra Services

Set up paid add-ons such as Daily Breakfast, House Cleaning, Laundry Service, Airport Transfer, and Personal Chef with their charge, ready to be picked during booking.

Open any service to fine-tune its name, charge, linked product, and description so guests see a clear summary on the booking screen.