

Livechat
Base
REQUEST A DEMOWhat you get

Partner 2 Messenger
Messenger line model
dtk.messenger.line
that is used to bind contacts to messenger identities. Relation is located on partner form.

Auto 1:1 Channels
Module automatically creates a chat in Discuss with a partner at first communication and greets them with a configurable greeting message.

Operators & Teams
You can assign different sales teams or individual operators to a specific Messenger Connector.

Full media support
All media and attachment types are supported. Feel free to receive any files from customers and send files to them.

Merge contacts
You can merge partners and their messenger contacts into one record.

Webhooks
Convenient webhooks setup for receiving updates from messengers. No polling. Best performance.
How it works
1
Install the provider app (e. g. Livechat Telegram). It includes base module Livechat Base
2
Create a Messenger Connector and set Messenger field. Set up Operators and Connector options (credentials, tokens etc) then click Setup Webhook button to register the URL.
3
When inbound message is received, system automatically creates/updates Contact
res.partner
and a corresponding chat in discuss. Operators reply from discuss and make you money. That's it.
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