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v 18.0 Third Party 2
Download for v 18.0 Deploy on Odoo.sh
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Contacts (contacts)
Discuss (mail)
Calendar (calendar)
Lines of code 549
Technical Name dtk_livechat_base
LicenseOPL-1
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Contacts (contacts)
Discuss (mail)
Calendar (calendar)
Lines of code 549
Technical Name dtk_livechat_base
LicenseOPL-1
Logo #StandWithUkraine

Livechat

Base

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What you get

Other apps
Partner 2 Messenger
Messenger line model dtk.messenger.line that is used to bind contacts to messenger identities. Relation is located on partner form.
Other apps
Auto 1:1 Channels
Module automatically creates a chat in Discuss with a partner at first communication and greets them with a configurable greeting message.
Other apps
Operators & Teams
You can assign different sales teams or individual operators to a specific Messenger Connector.
Other apps
Full media support
All media and attachment types are supported. Feel free to receive any files from customers and send files to them.
Other apps
Merge contacts
You can merge partners and their messenger contacts into one record.
Other apps
Webhooks
Convenient webhooks setup for receiving updates from messengers. No polling. Best performance.

How it works

1
Install the provider app (e. g. Livechat Telegram). It includes base module Livechat Base
2
Create a Messenger Connector and set Messenger field. Set up Operators and Connector options (credentials, tokens etc) then click Setup Webhook button to register the URL.
3
When inbound message is received, system automatically creates/updates Contact res.partner and a corresponding chat in discuss. Operators reply from discuss and make you money. That's it.

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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by depending on it, importing it and using its resources), but without copying
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