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Email CC and BCC

by
Odoo

$ 27.15

v 18.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 132
Technical Name erpl_email_cc_bcc
LicenseOPL-1
Websitehttps://erplabz.com
Versions 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 132
Technical Name erpl_email_cc_bcc
LicenseOPL-1
Websitehttps://erplabz.com
Versions 18.0 19.0

Email CC and BCC

Track All Email Correspondences in Odoo

Communication Email Management CC/BCC Support

Overview

The Email CC and BCC module enhances Odoo's email system by adding Carbon Copy (CC) and Blind Carbon Copy (BCC) functionality. Keep everyone in the loop while maintaining professional email communication standards.

This module seamlessly integrates with Odoo's existing mail system, allowing you to send emails to additional recipients beyond the primary contacts, with full tracking and transparency control.

What are CC and BCC?

Feature CC (Carbon Copy) BCC (Blind Carbon Copy)
Visibility All recipients can see who received the CC BCC recipients are hidden from other recipients
Purpose Keep team members informed Private notification or mass communication
Use Case Transparency in communication Privacy and discretion
Best For Internal team updates, project collaboration Customer communication, announcements

Key Features

📧 CC & BCC Fields

Add CC and BCC fields directly in the email composer. Send copies to additional recipients with just a few clicks.

⚙️ Company Defaults

Set default CC and BCC email addresses at the company level. These automatically populate in every email composer.

↩️ Reply-To Support

Add custom Reply-To addresses to control where recipients send their responses, perfect for support and sales teams.

📝 Multiple Recipients

Support for multiple comma-separated email addresses in CC and BCC fields. Send to entire teams effortlessly.

🔄 Full Integration

Seamlessly integrates with Odoo's mail tracking system. All CC and BCC emails are tracked and logged.

🎛️ Enable/Disable

Toggle the CC/BCC feature on or off at the company level. Full control over feature availability.

Configuration

Company Settings

Navigate to Settings → General Settings → Companies and open your company form.

  1. Go to the Email CC/BCC Configuration tab
  2. Check Enable CC/BCC to activate the feature
  3. Enter default CC email addresses (comma-separated for multiple)
  4. Enter default BCC email addresses (comma-separated for multiple)
  5. Optionally set a default Reply-To address
  6. Save the configuration

📌 Configuration Tips

Format: Use comma-separated emails: email1@example.com, email2@example.com

Defaults: These values auto-populate in the composer but can be overridden per email

Reply-To: Useful for directing responses to specific departments (e.g., support@company.com)

How to Use

Composing an Email with CC/BCC

  1. Open any email composer in Odoo (from Contacts, Invoices, Sales Orders, etc.)
  2. Fill in the primary recipient(s) as usual
  3. Find the CC field below the recipients
  4. Enter email addresses for Carbon Copy recipients
  5. Use the BCC field for Blind Carbon Copy recipients
  6. Optionally customize the Reply-To address
  7. Compose your message and send

💡 Pro Features

Override Defaults: Pre-filled values from company settings can be edited for each email

Multiple Addresses: Add multiple recipients in CC/BCC using comma separation

Privacy Control: BCC recipients remain completely hidden from primary and CC recipients

Benefits and Use Cases

When to Use CC (Carbon Copy)

  • Team Updates: Keep team members informed about project communications
  • Task Urgency: Emphasize importance by copying managers or stakeholders
  • Introductions: Include relevant parties when making business introductions
  • Transparency: Ensure all parties are aware of communications
  • Documentation: Keep records accessible to relevant team members

When to Use BCC (Blind Carbon Copy)

  • Customer Privacy: Protect customer email addresses when sending to multiple clients
  • Mass Communication: Send announcements to many recipients without exposing their addresses
  • Discretion: Keep certain recipients informed without others knowing
  • Generic Messages: Bulk emails with impersonal content
  • Management Oversight: Allow supervisors to monitor communications discreetly

Real-World Scenarios

🏢 Sales Team

CC your sales manager on important client communications while using BCC to keep the internal sales distribution list updated without exposing internal emails to clients.

🎫 Support Team

Set a default Reply-To address (support@company.com) while using BCC to notify team leads about critical support tickets without cluttering the customer conversation.

📢 Marketing Team

Use BCC for newsletter distributions to protect subscriber privacy and maintain professional appearance, while CC'ing the marketing manager for oversight.

Technical Information

Version: 19.0.1.0.0

Dependencies: mail, base

License: OPL-1 (Odoo Proprietary License)

Category: Productivity/Discuss

Compatibility: Odoo 19.0

Need Support?

Our team at ERP Labz is here to help!

Visit us at erplabz.com

© 2024 ERP Labz. All rights reserved.

Contact Us

For support, questions, or feature requests, please contact us at sales.erplabz@gmail.com

Visit our website: erplabz.com 

Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
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