$ 50.29
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 136 |
| Technical Name |
fal_helpdesk_mrp |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0002-helpdesk-mrp-5582 |
| Versions | 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 136 |
| Technical Name |
fal_helpdesk_mrp |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0002-helpdesk-mrp-5582 |
| Versions | 17.0 18.0 |
ODOO'S FUNCTION
Odoo Helpdesk and MRP are separate modules .
Support agents cannot view manufacturing data (BoM, MO, lot info) directly from a helpdesk ticket.
Manual effort is required to trace the product origin.
CLUEDOO'S FUNCTION
- Direct integration between Helpdesk and MRP.
- Product info, BoM, and MO data visible inside tickets.
- Streamlined support for manufactured goods.
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Go to Helpdesk > Configuration > Helpdesk Team > find Return checkbox & tick it
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Scenario : you have a SO that contains manufactured product and its delivery to customer has been validated, then customer wants to return a product to your company because of some issues from a helpdesk ticket ================================
Go to helpdesk > create a new ticket > fill the customer name > select the product & lot/SN number that wants to be returned > it will autofill the manufacturing infos below
Notes : you can select the Product Selector Type as Manufacture or Bill of Materials (BoM)
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After the step above > click Return button > it will give a pop up window > input the related delivery transfer > input the quantity you want to return > click button Return > it will create a new transfer |
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Go to the Sales > open the related SO > click the Delivery smart button > you will find the return you created from Helpdesk has been attached to the SO |
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STORY BEHIND THE FEATURE
ODOO BEHAVIOR
Odoo Helpdesk and MRP are separate modules .
Support agents cannot view manufacturing data (BoM, MO, lot info) directly from a helpdesk ticket.
Manual effort is required to trace the product origin.
CLUEDOO BEHAVIOR
Cluedoo provides detailed MRP Information in the Helpdesk for products with the tracking method.
COMPARISON: ODOO VS CLUEDOO
Odoo:
- No connection between Helpdesk and MRP.
- Agents must switch apps and manually trace product info.
Cluedoo:
- Direct integration between Helpdesk and MRP.
- Product info, BoM, and MO data visible inside tickets.
- Streamlined support for manufactured goods.
CLUEDOO RECOMMENDATION
Install on 100% of your database.
OUR FEATURES AS SOLUTIONS
Helpdesk MRP
HOW TO USE THIS MODULE
1. First, in Helpdesk, go to the Configuration Menu and select Helpdesk Team. Create a new or modify an existing field and click the Returns box.
2. Go to the Ticket menu. Create a ticket and select the Helpdesk team that we set before.
3. Fill in the product field that already has been produced in the Manufacturing Order and description field
4. And we can see Manufacturing Info about manufacture's product
4.1 If we select Product Selector Type == Bill of Material (BOM)
4.2 If we select Product Selector Type == Manufacture
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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