$ 148.68
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory (stock)
• Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 72 |
| Technical Name |
fal_helpdesk_return_parent |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/helpdesk-return-parent-6948 |
| Versions | 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory (stock)
• Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 72 |
| Technical Name |
fal_helpdesk_return_parent |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/helpdesk-return-parent-6948 |
| Versions | 18.0 |
ODOO'S FUNCTION
In Odoo, return requests can only be linked to stock records using simple filters such as sales order, customer, or product. It does not check parent/child customer relationships and does not allow filtering by lot or serial numbers.
CLUEDOO'S FUNCTION
Cluedoo considers both parent and child customers, adds filtering by lot and serial numbers, and uses a more precise way to filter products. This makes handling returns more accurate and complete.
|
1. Go to Helpdesk > Configuration > Helpdesk Teams > New > check on checkbox Returns |
|
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2. Create new Sales Order and Confirm > go to Delivery by the Delivery smart button |
|
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3. Validate the Delivery |
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3. Go to
Helpdesk
>
All Tickets
>
New
> fill in necessary informations (Assigned to, Customer, Priority, etc.)
|
|
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4. Choose the correct Sales Order and the corresponding delivery/transfer/location of the product will be automatically filled in
|
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5.
Validate
the Return
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ODOO'S FUNCTION
In Odoo, the write-off entry pop-up during reconciliation does not include an Analytic Distribution field . As a result, any adjustments posted through this wizard cannot be analytically tracked unless they are manually edited afterward. This creates a drawback for companies that rely on accurate cost allocation across analytic accounts.
CLUEDOO'S FUNCTION
Cluedoo enhances the standard reconciliation process by introducing:
1️⃣ An Analytic Distribution field in the write-off entry pop-up during reconciliation
2️⃣ Automatic inheritance of the analytic distribution in the resulting journal entry
This allows users to assign analytic values at the time of adjustment, ensuring accurate and consistent analytic tracking without the need for manual corrections.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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