| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Invoicing (account) • Project (project) • Purchase (purchase) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Lines of code | 1204 |
| Technical Name |
helpdesk_base_codetrade |
| License | OPL-1 |
| Website | https://www.codetrade.io/ |
| Versions | 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Invoicing (account) • Project (project) • Purchase (purchase) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Lines of code | 1204 |
| Technical Name |
helpdesk_base_codetrade |
| License | OPL-1 |
| Website | https://www.codetrade.io/ |
| Versions | 16.0 17.0 18.0 19.0 |
Helpdesk Base Core Engine
Community
Enterprise
Odoo.sh
Helpdesk Base Core Engine
Streamline your customer support and ticketing operations with the core foundation module. Manage support tickets, stages, teams, subject types, and categories in a unified, beautiful Odoo native experience.
Construct a robust, responsive ticketing environment. The Helpdesk Base module provides all necessary underlying models and high-fidelity PDF reporting wizards to keep your support operations running seamlessly.
Provides essential core models: Teams, Stages, Tickets, Categories, Subcategories, Tags, and Product Lines.
View DemoStructure your ticketing system in minutes.
Easy to install, flexible, and completely Odoo-native core architecture.
Key Features
Core Ticketing & Pipelines
Establish complete drag-and-drop Kanban ticket stages (New, In Progress, Solved, Cancelled) to systematically manage your customer support lifecycle.
Odoo Native Integration
Built completely within Odoo's native framework, ensuring 100% compatibility, high performance, and a seamless interface matching Odoo design guidelines.
Backend Ticket Form View
Manage tickets systematically with a robust native form view featuring customizable categories, support teams, assignment priorities, and quick action headers.
Kanban Pipeline & Stage Workflow
Organize support operations with custom drag-and-drop Kanban ticket stages and easily edit stage transitions.
Detailed Ticket Details
Log customer queries, priority indexes.
State Change on Approve
Easily trigger state changes on approve and stage stage history in chatter.
Cancelled Ticket State
Cancelled ticket state and next reopen state.
Preview Option
Instantly preview customer tickets from the backend detail view using the dedicated Preview header action.
Ticket Preview
Preview ticket PDF.
Version 1.0 : 18.0.0.0.0
29 May 2026
This Odoo app cannot be used with Odoo Online (SaaS).
Yes! You get 60 Days of Free Support included with your purchase. Reach us at support@codetrade.io.
Each major Odoo version requires a separate purchase. Separate versions are available for Odoo 17, 18, and 19.
Download the module .zip from the Odoo App Store, extract it into your addons directory, and install it from the Apps menu after activating developer mode.
Contact us at support@codetrade.io and we'll resolve it within our support window.
Language Translation
Our Services
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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