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Help Desk ITSM by Outview

by
Odoo

1000.00

v 18.0 Third Party
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 1273
Technical Name helpdesk_itsm
LicenseOPL-1
Websitehttp://www.outview.com
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 1273
Technical Name helpdesk_itsm
LicenseOPL-1
Websitehttp://www.outview.com

Helpdesk ITSM

A comprehensive IT Service Management (ITSM) solution for Odoo Helpdesk. Streamline your IT support processes, automate ticket management, and improve service delivery.

Main Features

  • ITIL-compliant ticket lifecycle management
  • Customizable SLA policies and escalation rules
  • Automated assignment and categorization of tickets
  • Knowledge base integration for faster resolution
  • Advanced reporting and analytics dashboards
  • Email and portal integration for end-users
  • Multi-team and multi-department support

Screenshots

Ticket Management Screenshot
SLA Report
Ticket Schedule Automation

Demo Video

Contact & Support

For support or inquiries, please contact us at suporte@outview.com.br

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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