$ 70.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Project (project) |
| Lines of code | 1076 |
| Technical Name |
helpdesk_task_codetrade |
| License | OPL-1 |
| Website | https://www.codetrade.io/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Project (project) |
| Lines of code | 1076 |
| Technical Name |
helpdesk_task_codetrade |
| License | OPL-1 |
| Website | https://www.codetrade.io/ |
Helpdesk Task Management
Community
Enterprise
Odoo.sh
Helpdesk Task Management
Helpdesk Task Management is a comprehensive solution to streamline the creation of Project Tasks from Helpdesk Tickets, featuring advanced attachment synchronization and field mapping.
This module enhances the standard Odoo Helpdesk workflow by allowing support teams to convert tickets into actionable tasks while maintaining full data integrity and bidirectional communication.
Seamless integration with Odoo Project, CRM, and Planning.
View DemoSeamless setup in minutes.
No complex coding. Just install and immediately gain control over your helpdesk and project integration.
Key Features
One-Click Task Creation
Convert Helpdesk Tickets into Project Tasks instantly, carrying over all essential information for your technical team.
Smart Attachment Synchronization
Robust bidirectional attachment sync allows for seamless sharing of documents between support tickets and project tasks.
Automated Field Mapping
Automatically map priorities, tags, customers, and assigned users from tickets to tasks to eliminate manual data entry.
Complete Configuration
Manage complex backend configurations for your Helpdesk Teams, Stages, Types, and Tags natively inside a robust Configuration UI.
Native Odoo Integration
Works directly with Odoo using settings-based configuration and native helpdesk and project workflows.
Enable Feature Access
Enable the Helpdesk Task Management option to control user access. The Manager role is the primary authority for handling and approving tickets, while Team Leads can also approve.
Helpdesk Ticket Form View
View and edit Helpdesk Ticket details in a modern form layout with multiple attachments.
One-Click Task Creation
Press the 'Create Task' button to create a task from the ticket.
Create Task Wizard
Create a task with the helpdesk ticket information.
Tasks Smart Button
View the task created from the helpdesk ticket using Tasks smart button. Task is also added to task line in form view.
Created Task Reference on Ticket
After creating a task, you can see the created task and verify information (Easy Navigation).
Add New Attachments
Add new attachments to the ticket.
Create Attachment Wizard
Create attachments with custom name and file.
Attachments
Attachment now visible in attachments tab and in chatter as well.
Task With Attachments
Now with the attachment feature, you can easily create a task with attachments autofilled from the helpdesk ticket.
Task-Based Filtering
Now with the task-based filtering feature, you can easily filter tickets based on tasks.
Ticket-Based Filteration
Now with the ticket-based filteration feature, you can easily filter tasks based on tickets.
Version 1.0 : 18.0.0.0.0
14 May 2026
This Odoo app cannot be used with Odoo Online (SaaS).
Yes! You get 60 Days of Free Support included with your purchase. Reach us at support@codetrade.io.
Each major Odoo version requires a separate purchase. Separate versions are available for Odoo 17, 18, and 19.
Download the module .zip from the Odoo App Store, extract it into your addons directory, and install it from the Apps menu after activating developer mode.
Contact us at support@codetrade.io and we'll resolve it within our support window.
Language Translation
Our Services
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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