| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • Invoicing (account) • Repairs (repair) • Sales (sale_management) |
| Lines of code | 2115 |
| Technical Name |
kits_rma |
| License | OPL-1 |
| Website | https://www.keypress.co.in |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • Invoicing (account) • Repairs (repair) • Sales (sale_management) |
| Lines of code | 2115 |
| Technical Name |
kits_rma |
| License | OPL-1 |
| Website | https://www.keypress.co.in |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Odoo Return Order Management
Easily manage product returns, repairs, replacements, and warranties with automatic stock updates and user access control. Customers can track return orders on the website portal and create return requests directly from their sales orders.
FEATURES
Manage product returns, create repair orders, and process replacements easily.
Set return days and warranty time on product variants and track expiration.
Automatically create repair and delivery orders for returned or repaired items.
Stock is updated automatically upon return, replacement, or repair completion.
Send automatic emails based on the return order's state change.
User & manager access rights for managing return orders securely.
Customers can track their return order on the website portal & directly create return orders from the sale order view.
Easily view and manage credit notes linked to returned items.
Cancel return orders with a reason and auto-cancel linked operations.
View delivery details for replaced products directly in the return order.
Need Any Help ?
COPY LINK
https://www.keypress.co.in/odoo-apps/18.0/odoo-return-order-management
COPY EMAIL
info@keypress.co.in
After installing this module, the group will be displayed and available for selection.
After setting the group, the Return Orders menu will appear under the Sales menu.
To send emails based on ticket state changes, go to Settings > General Settings > Sales, and enable the appropriate option under the 'Return Order' section.
Kanban view of the return order.
If you want a warranty or return policy for a product, set the warranty time or return days in the product variant.
To create a return order, navigate to the Return Order menu and open the return order form view. Select a sales order, and the return items for that sales order will be generated automatically.
If the product is under warranty or return policy, you can view its warranty expiration date and last return date.
If the 'Create' setting is enabled in the return order settings, an email will be sent when a return order is created.
Set the return quantity, action, and reason values in the return item lines, If you want to replace a product with another product, click the button.
Select the replacement product, then click the Confirm button.
The replacement product will appear in the return item line.
After filling in all the required data, click the Confirm button.
After reviewing all the data, click 'Approve' if everything is correct; otherwise, click 'Reject' or 'Cancel' the return order.
After the return order is approved, its status updates to APPROVED, and a new receipt is generated for the return order.
You can view the receipt for the returned item in your return order. After the receipt is completed, the stock will be updated accordingly.
If any product in the return order has the action type set to 'Repair', a repair order will be created automatically and will be visible within the return order.
You can view the repair product and its associated return order within the repair order.
After the repair order is completed, a delivery for the product is created automatically.
You can view the delivery for the repaired product in your return order after the repair is complete. After the delivery is completed, the stock will be updated accordingly.
If any product in the return order has the action type set to 'Replace', you can view the delivery details for the replacement product in your return order. After the delivery is completed, the stock will be updated accordingly.
To create a credit note, click the 'Add Credit Note' button.
After clicking the button, the credit note will appear in your return order.
You can view the credit note for the returned item associated with your return order.
To close the return order, click the 'CLOSE' button. Ensure that all associated receipts, delivery, repair orders, and credit notes are completed beforehand; otherwise, the return order cannot be closed.
After the return order is closed, it will appear in the 'Closed' stage.
The related return order will appear in the sales order.
To cancel the return order, click the 'CANCEL' button.
After clicking the 'CANCEL' button, enter a reason and confirm the cancellation. If related receipts, delivery, repair orders, or credit notes exist, they will be automatically cancelled. And the stock will be updated accordingly.
You will see that the relevant picking transfer has been cancelled.
After the return order is cancelled, it will move to the 'Cancelled' stage, and the return item lines will also be cancelled.
You can view the cancellation reason in the 'Other Info' tab.
To reject the return order, click the 'REJECT' button.
After clicking the 'REJECT' button, provide a reason and confirm the rejection.
After the return order is rejected, it will move to the 'REJECTED' stage, and the return item lines will also be marked as rejected.
You can view the rejection reason in the 'Other Info' tab.
PDF report of return order.
With this module, customers who are portal users can create return orders.
Select the sales order for which you want to create a return order.
After the sales order is selected, the corresponding return items are generated automatically.
By using this button, you can remove the line.
Choose the request type and complete the required information in the line.
After filling in all the required data, click the Confirm button.
Return Order Form View.
Return Orders menu.
You can view the return order list with dynamic filter, sort, group, and search features, making it easy to manage and explore records.
You can create a return order directly from the sales order.
Version : 18.0.1.1.1
|
Released On : 9th July 2025
- Initial release.
Can I manage product replacements and repairs along with returns?
- Yes, the app supports product returns, repairs, and replacements with automatic stock and delivery updates.
How do I set a return policy or warranty for a product?
- You can define return days and warranty time on each product variant under the product settings.
Will stock quantities update automatically after returns or repairs?
- Yes, the stock is automatically updated when return, repair, or replacement processes are completed.
Can customers create return orders from the website portal?
- Yes, customers can track their sales and return orders on the portal and directly create return requests from the sales order view with just a few clicks.
Does the app support access control?
- Yes, the app provides user and manager roles with specific access rights to manage return operations securely.
Can I cancel a return order?
- Yes, return orders can be canceled with a reason, and all related operations like delivery, repair, and credit notes will also be canceled.
Can I view credit notes for returned products?
- Yes, the app allows you to view credit notes linked to return orders for easy tracking and accounting.
We will provide 90 days free support if you face any issue due to the our apps, By using our module you are agree to our privacy policy and terms of service.
Support Policy
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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