Machine Repair Management System for Odoo

All Machines Repair Management Made Easy with Odoo

All Types of Machine Repair Simplified with Odoo

Machine Repair and Diagnostics: Efficient Work Order Management System

Optimized Machine Maintenance: Repair Requests and Job Order Tracking

This app enables you to efficiently manage machine repair businesses, shops, or workshops. Customers can easily submit machine repair requests through your website, which are then recorded in the backend as machine repair requests. Additionally, the app allows you to perform machine diagnostics and generate job orders or work orders for seamless repair management.

The app offers a range of menus to streamline machine repair management. Under the Repair menu, users can access various functionalities such as Machine Repair Tickets, Machine Diagnostics, and Machine Work Orders. The Configuration menu allows administrators to set up essential settings like Service, Service Types, and Machine Repair Teams. Users can manage Machines and Machine Parts, ensuring a comprehensive repair and maintenance process. Additionally, the Reports menu provides access to essential reports related to machine repairs, diagnostics, and work orders, facilitating detailed analysis and tracking. All these menus work together to provide a seamless and efficient experience for managing machine repair tasks and services.

Features of the Machine Repair Management App:

• Customer Repair Request Submission: Customers can submit machine repair requests directly from your website, with the ability to attach documents or images to the request.
• Unique Machine Request Number: Each repair request is assigned a unique ticket number for easy tracking and management.
• Customer Portal Access: Customers can view and monitor the status of their submitted machine repair requests through the portal on your website.
• Machine Diagnosis Management: Perform diagnostics for submitted repair requests and create detailed sales quotations to send to customers.
• Job Order/Work Order Creation: Convert repair requests into job or work orders and assign them to technicians or repair teams for execution.
• Team and Service Configuration: Configure repair teams, services, and service types directly from the configuration menu for efficient operation.
• Machine and Parts Management: Manage machines and spare parts as products in the system, simplifying inventory tracking and usage.
• Repair Form Customization: Add repair-related images to forms for detailed documentation and clarity.
• PDF Report Generation: Generate and print PDF reports for machine repair requests, labels, and detailed analysis.
• Chatter and Communication: Enable seamless communication between customers, technicians, and repair managers using the chatter feature. Timesheets can be used to track repair progress effectively.
• Machine Repair Ticket Closure and Billing: Repair managers can close tickets and send invoices to customers based on the previously created quotations.
• Customer Feedback and Rating: Collect customer feedback and ratings to improve the quality of service and maintain customer satisfaction.
• Ticket Assignment Management: Assign machine repair tickets to the appropriate repair teams for efficient resolution.
• Customer Account Page: Customers can track the status of all their machine repair tickets on the "My Account" page in the portal.
• Comprehensive Reporting: Access detailed reports such as Machine Request PDFs, Repair Labels, and Machine Repair Analysis.
• Live Preview: For more details, please refer to the screenshot and video provided below.
• For More Apps: Explore the app bundle for additional machine repair-related features using the link below. https://apps.odoo.com/apps/modules/18.0/machine_repair_bundle/

Roles by Users: Role of Customer

• Create and submit machine repair requests via the website.
• View and track their submitted repair requests through the "My Account" portal on the website.

Role of Repair Manager

• Assign repair requests to repair users/technicians.
• Create machine diagnostics from repair requests.
• Generate work orders/job orders from machine repair requests.
• Print PDF reports for machine repair requests.
• Close machine repair tickets upon completion of the repair.
• Create sales quotations based on machine diagnostics.
• Fill out timesheets for tracking repair progress.

Role of Repair User/Technician

• Manage and work on machine repair requests assigned by the repair manager.
• Create and manage work orders/job orders related to repair requests.
• Perform machine diagnostics from the repair requests.
• Communicate with customers through the system for updates and queries.
• Fill out timesheets for the work performed on repair tasks.

Role of Sales User

• Send quotations to customers via email and work on quotations to convert them into orders.
• Create invoices from confirmed orders following the standard Odoo process.

Menus Available:

• Repair
• Configuration
• Service
• Service Types
• Machine Repair Teams
• Machine Repairs
• Machine Repair Tickets
• Machine Diagnosys
• Machine WorkOrders
• Machines
• Machines
• Machine Parts
• Reports

Note that there are two predefined user groups in the system: Repair User/Technician and Repair Manager. These groups are created automatically by the system. To grant users access to the repair app, you will need to go to the user form and select the appropriate group for each user. Once the group is assigned, the repair app will appear in the list of available applications for that user.

Machine Repair Team Form View

You can create different Machine Repair teams and assign Machine Repair tickets to the team responsible for completing the job.

Machine Repair: Services Configuration Menu

Assign Machine Repair Group to User

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Machine Repair Service Type Configuration

Machines - List View (Product)

Kanban View for Machines (Product)

List View of Machine Parts (Product)

Kanban View for Machine Parts (Product)

Empty Machine Repair Request Form for Website Customers

Machine Repair Request by Customer on Your Website

After submitting, the customer will receive a request number for future reference and communication.

Upon submission, the system will create a repair request in the backend under the default repair team.

Created Machine Repair Request Form View for Backend

Machine Repair Request with Timesheet Tab (Users can fill out timesheets)

Machine Repair Request Form with General Information Tab

Machine Repair Request with Products and Consumed Parts Tab

Machine Repair Request with Machine Images

Create 'Machine Diagnosis' Button on Machine Repair Request Form

Machine Diagnosis with Repair Estimations Tab

Machine Diagnosis with Timesheet Tab Filled by Repair Users and Team

Machine Diagnosis with Extra Information Tab

Create 'Work Order' Button on Machine Repair Request

Work Order Created from Machine Repair Request

Work Order - Extra Information Tab

Create 'Quotation' Button on Diagnosis

Sale Quotation Created in Odoo Sales App

Sale Quotation Created from Machine Diagnosis

Sale Order Created with Reference to Machine Diagnosis

Machines List View

Click on 'Set to Close' to Close Machine Repair Request

Email Notification Sent to Customer Upon Closing of Machine Repair Request

Feedback Link Will Be Sent to Customer for Feedback Upon Closing of Machine Repair Request

Thank You to the Customer for Providing Feedback

Customer Rating Stored on the Machine Repair Request

My Repair Requests in My Account

My Account Portal - My Repair Requests for Customers

Machine Repair Request Form View

Repair Request Smart Button on Customer

Open Machine Repair Request from Customer

List View of Machine Repair Requests

Kanban View of Machine Repair Requests

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Pivot View of Machine Repair Requests

Bar Chart View of Machine Repair Requests

Line Chart View of Machine Repair Requests

Pivot Chart View of Machine Repair Requests

Print PDF Report Menu Option

Machine Repair Request Label - PDF Report View

PDF Report View for Machine Repair Request

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.