Machine, Equipment & Asset Repair Management for Odoo

Manage Repair Requests, Diagnostics, Maintenance, Work Orders & Warranty Services

Streamline the Complete Repair & Maintenance Lifecycle with Odoo

The Machine, Equipment & Asset Repair Management System enables organizations to efficiently manage complete repair, maintenance, and service operations for machines, equipment, and assets within Odoo. Customers can submit repair and service requests through the website portal, which are automatically converted into repair tickets in the backend. Repair teams can perform inspections, diagnose issues, manage warranty-related services, create work orders, assign technicians, track spare parts consumption, and monitor the complete asset repair lifecycle from request creation to successful completion.

The module provides a centralized platform to manage Repair Requests, Machine & Equipment Diagnostics, Service Work Orders, Maintenance Activities, and Warranty Service Operations. Administrators can configure services, service types, repair teams, machines, equipment, spare parts, and related asset information. With customer portal access, automated notifications, feedback collection, detailed reports, and complete repair history tracking, this solution improves service efficiency, enhances asset visibility, and streamlines machine and equipment maintenance management across various industries using Odoo.

Overall Purpose

The purpose of the Machine, Equipment & Asset Repair Management System module is to centralize and streamline the complete repair, service, maintenance, and warranty management process in Odoo through a single integrated platform. The module enables organizations to efficiently manage repair requests, inspections and diagnostics, work orders, maintenance activities, warranty services, technician assignments, spare parts consumption, customer communication, and service history for machines, equipment, and business assets. By providing structured workflows, automated repair ticket management, customer portal integration, comprehensive reporting, and complete lifecycle traceability, the solution helps service organizations improve operational efficiency, reduce equipment downtime, optimize maintenance operations, and deliver high-quality repair and after-sales services.

Scope of Module

The Machine, Equipment & Asset Repair Management System module extends Odoo's service and maintenance capabilities by providing a centralized solution for managing repair requests, inspections and diagnostics, work orders, preventive and corrective maintenance, warranty service, technician assignments, spare parts consumption, and customer communication for machines, equipment, and business assets. It streamlines the complete service lifecycle from customer request submission and technical evaluation to quotation, repair execution, maintenance activities, warranty processing, service completion, invoicing, and customer feedback. With integrated customer portal access, document management, repair history, role-based access control, automated notifications, and comprehensive reporting, the module improves asset reliability, enhances service quality, reduces equipment downtime, and delivers complete operational visibility within the Odoo ecosystem.

Supported Industries

• Manufacturing and Industrial Production Companies
• Industrial Machinery Manufacturing and Service Providers
• Heavy Equipment and Construction Machinery Industries
• Construction and Infrastructure Companies
• Engineering and Mechanical Service Organizations
• Automotive Manufacturing and Vehicle Service Centers
• Mining and Mineral Processing Industries
• Oil, Gas, and Petrochemical Industries
• Power Generation and Energy Companies
• Renewable Energy and Solar Equipment Service Providers
• Agricultural Machinery and Equipment Service Centers
• Material Handling and Warehouse Equipment Companies
• Logistics and Fleet Maintenance Organizations
• Railway and Transportation Equipment Maintenance
• Marine Equipment and Ship Repair Industries
• Aerospace and Aviation Maintenance Organizations
• HVAC, Electrical, and Mechanical Maintenance Companies
• Equipment Rental and Leasing Companies
• Industrial Repair Workshops and Service Centers
• Facility Management and Building Maintenance Companies
• Medical Equipment Repair and Maintenance Organizations
• Food Processing and Packaging Industries
• Pharmaceutical and Chemical Manufacturing Industries
• Government and Public Infrastructure Maintenance Departments
• And Many More Industries...

Key Features of the Machine, Equipment & Asset Repair Management System

• Website Repair & Service Request Submission: Customers can submit repair or service requests for machines, equipment, and assets directly from the website, including equipment details, problem descriptions, warranty information, and supporting documents or images.
• Automatic Repair Ticket Generation: Every submitted request is automatically converted into a repair ticket with a unique reference number for efficient tracking and service management.
• Customer Portal Access: Customers can view repair requests, monitor service progress, review work status, and access complete repair history from the Odoo customer portal.
• Machine, Equipment & Asset Diagnostics: Perform detailed inspections, record diagnostic findings, identify faults, verify warranty eligibility, and prepare accurate repair estimates.
• Repair & Service Work Order Management: Generate work orders from approved repair requests and assign technicians or service teams to perform repair, maintenance, and warranty service activities.
• Preventive & Corrective Maintenance: Manage scheduled preventive maintenance as well as corrective repair activities to improve equipment reliability and reduce operational downtime.
• Warranty Service Management: Track warranty coverage and process warranty-related repair and service requests while maintaining complete warranty service history.
• Technician & Repair Team Assignment: Assign repair tickets and work orders to technicians or service teams for efficient workload distribution and service execution.
• Service Configuration Management: Configure repair services, service types, maintenance categories, repair teams, and other master data from the configuration menu.
• Machine, Equipment & Spare Parts Management: Maintain machines, equipment, assets, and spare parts information to support repair planning, maintenance operations, and inventory tracking.
• Image & Document Management: Attach repair images, inspection photos, warranty documents, manuals, and supporting files to maintain complete service documentation.
• Integrated Communication & Activity Tracking: Utilize the Odoo Chatter to record activities, exchange messages, schedule follow-ups, and maintain complete communication history throughout the service lifecycle.
• Repair Completion & Customer Billing: Complete repair and maintenance activities, close service requests, generate quotations, confirm sales orders, and create customer invoices using the standard Odoo workflow.
• Customer Feedback & Service Ratings: Collect customer feedback and service ratings after repair completion to measure service quality and continuously improve customer satisfaction.
• Comprehensive Reports & Analytics: Generate detailed PDF reports, analytical views, dashboards, and graphical reports for repair requests, diagnostics, work orders, maintenance activities, warranty services, and operational performance.
• Live Preview: Refer to the screenshots and demonstration video below to explore the complete repair, maintenance, and warranty management workflow.
• Machine Repair Bundle: Explore our complete Machine Repair Bundle for additional repair, maintenance, and service management features. https://apps.odoo.com/apps/modules/19.0/machine_repair_bundle
• Machine Repair Management Video Demonstration: Explore our complete video demonstrations to understand the workflow of repair requests, diagnostics, work orders, maintenance activities, warranty services, and the complete machine repair lifecycle management process.
  Video Demo 1: https://probuseappdemo.com/probuse_apps/machine_repair_management/408
  Video Demo 2: https://probuseappdemo.com/probuse_apps/machine_repair_management/1779

User Roles & Responsibilities Customer

• Submit machine repair requests through the website portal.
• Upload supporting documents or images with repair requests.
• Track the status and progress of submitted repair requests from the My Account portal.
• View repair quotations, invoices, and service updates.
• Submit feedback and service ratings after repair completion.

Repair Manager

• Review and manage machine repair requests.
• Assign repair tickets and work orders to technicians or repair teams.
• Create and manage machine diagnostics.
• Prepare repair quotations based on diagnostic results.
• Create and monitor machine work orders throughout the repair process.
• Track repair progress using activities and timesheets.
• Generate repair reports and close repair tickets upon successful completion.

Repair Technician

• Execute repair tasks assigned by the Repair Manager.
• Perform machine inspections and diagnostics.
• Update repair activities, work order progress, and repair status.
• Record repair notes, attach images or documents, and maintain service history.
• Log timesheets and communicate with team members using Odoo Chatter.

Sales User

• Create and send repair quotations to customers.
• Convert approved quotations into Sales Orders using the standard Odoo workflow.
• Generate customer invoices from confirmed Sales Orders.
• Coordinate with the repair team to ensure smooth service delivery and customer communication.

Menus Available:

• Repair
• Configuration
• Service
• Service Types
• Machine Repair Teams
• Machine Repairs
• Machine Repair Tickets
• Machine Diagnosys
• Machine WorkOrders
• Machines
• Machines
• Machine Parts
• Reports

Note: The module automatically creates two security groups: Repair Technician and Repair Manager. To grant users access to the Machine Repair Management application, open the desired user record and assign the appropriate security group under Access Rights. Once the required group is assigned, the Machine Repair Management application and its corresponding menus will be available to that user based on their assigned permissions.

Machine Repair: Services Configuration Menu

Repair Services Configuration: Define and manage machine repair services with required service details to support repair requests, diagnostics, work orders, and overall service operations.

Machine Repair: Services Form View

Repair Service Master Configuration: Define and organize machine repair services to ensure accurate service tracking and streamlined repair operations.

Machine Repair: Service Types Configuration Menu

Service Type Configuration: Configure and manage different machine repair service categories to organize repair activities, improve service classification, and streamline repair workflow management.

Machine Repair: Service Types Form View

Service Type Form Configuration: Create and manage service type details used to categorize machine repair activities, organize repair workflows, and improve service tracking and reporting.

Machine Repair: Machine Repair Teams Configuration Menu

Repair Team Configuration: Configure and manage machine repair teams by defining team information, responsibilities, and assignments to efficiently organize repair activities and technician workflows.

Machine Repair: Machine Repair Teams Form View

Repair Team Form Configuration: Create and manage machine repair team details, assign responsible users, and organize team information for efficient repair request handling and work order execution.

Machines (Product) Menu With List View

Machine Product List Management: View and manage all registered machines as products in Odoo, allowing users to track machine details.

Kanban View for Machines (Product)

Machine Kanban Overview: Visualize machine records in a Kanban view with key product details, enabling users to quickly identify, organize, and manage machines for repair and service operations.

Machines Parts (Product) Menu With List View

Machine Parts Product List Management: View and manage machine spare parts as products in Odoo, enabling accurate tracking of parts information, availability, and usage during repair activities.

Kanban View for Machines Parts (Product)

Machine Parts Kanban Overview: Visualize spare parts records in a Kanban view with essential product details, allowing users to quickly identify, organize, and manage parts required for machine repair operations.

Empty Machine Repair Request Form for Website Customers

Website Repair Request Form: Provides customers with an easy to use online form to submit machine repair requests by entering machine details, repair descriptions, contact information, and required supporting documents or images.

Filled Machine Repair Request Form for Website Customers

Submitted Website Repair Request: Displays the completed machine repair request submitted by customers, including machine details, repair requirements, attachments, and customer information for backend processing and service management.

After submitting, the customer will receive a request number for future reference and communication.

Upon submission, the system will create a repair request in the backend under the default repair team.

Created Machine Repair Request Form View for Backend

Backend Repair Request Management: Manage customer-submitted machine repair requests from the Odoo backend with complete details, including machine information, repair requirements, attachments, customer data, and repair status tracking.

Machine Repair Request Form View : With Timesheets Tab

Repair Timesheet Tracking: Track technician working hours and repair activities directly from the machine repair request using the Timesheets tab for accurate time management and service cost calculation.

Machine Repair Request Form View : With General Information Tab

Repair Request General Information: Manage essential machine repair request details, including customer information, machine details, repair description, priority, and request status from the General Information tab.

Machine Repair Request Form View : With Product Consume Part Tab

Consumed Parts Management: Track and manage machine spare parts consumed during repair activities by recording required products, quantities, and usage details directly from the repair request.

Machine Repair Request Form View : With Machine Images Tab

Machine Image Documentation: Upload and manage machine images related to repair requests, enabling technicians and repair managers to visually identify machine conditions, damages, and repair requirements.

Machine Repair Request Form View : With Create Machine Diagnosys Button

Machine Diagnosis Creation: Create detailed machine diagnosis records directly from repair requests to evaluate machine issues, identify faults, record findings, and plan appropriate repair actions.

Generated Machine Diagnosis Form View with Timesheets Tab

Machine Diagnosis Work Hour Management: Track time spent on machine inspections and diagnostic activities through integrated timesheets for better productivity monitoring and repair planning.

Generated Machine Diagnosis Form View with Machine Repair Estimation Tab

Machine Repair Estimation Management: Prepare detailed repair estimations from machine diagnosis records by defining required services, spare parts, labor costs, and repair requirements for accurate quotation preparation.

Generated Machine Diagnosis Form View with Extra Information Tab

Additional Diagnosis Information: Maintain supplementary details related to machine diagnosis, including additional notes, observations, and important information required for accurate repair planning and documentation.

Machine Repair Request Form View : With Create Work Order Button

Work Order Creation: Generate machine work orders directly from repair requests to assign repair activities, manage technician tasks, track repair progress, and ensure efficient execution of repair operations.

Generated Work Order Form View with Extra Info Tab

Work Order Additional Information: Maintain supplementary details related to machine repair work orders, including additional notes, observations, instructions, and important information required for effective repair execution and tracking.

Machine Diagnosis Form View with Create Quotation Button

Diagnosis-Based Quotation Management: Create and manage repair quotations from machine diagnosis details, ensuring transparent cost estimation and smooth approval workflow with customers.

Generated Sale Quotation from Machine Diagnosis

Repair Quotation Management: Manage sales quotations created from machine diagnosis results, ensuring accurate pricing, service details, and smooth approval before repair execution.

Generated Sale Quotation Form View (Odoo Standard)

Standard Odoo Sales Quotation Management: Manage repair quotations using Odoo's standard sales workflow with customer details, repair services, spare parts, pricing information, and quotation approval processes.

Generated Sale Order Form View (Odoo Standard) with Reference to Machine Diagnosis

Diagnosis-Linked Sales Order Management: Manage confirmed repair orders using Odoo's standard sales workflow with a direct reference to the related machine diagnosis, ensuring proper tracking of repair services, spare parts, and customer transactions.

Click on 'Set to Close' to Close Machine Repair Request

Repair Request Closure: Close completed machine repair requests using the "Set to Close" action after successful repair completion, ensuring accurate status tracking and maintaining complete repair history.

Email Notification Sent to Customer Upon Closing of Machine Repair Request

Customer Closure Notification: Automatically send email notifications to customers when machine repair requests are closed, keeping them informed about repair completion and service status updates.

Feedback Link Will Be Sent to Customer for Feedback Upon Closing of Machine Repair Request

Customer Feedback Collection: Automatically send a feedback link to customers after closing machine repair requests, allowing them to share service ratings, comments, and overall repair experience.

Thank You to the Customer for Providing Feedback

Customer Feedback Acknowledgement: Automatically acknowledge customers after submitting feedback by displaying a thank-you message, improving customer engagement and providing a better service experience.

Customer Rating Stored on the Machine Repair Request Form View

Customer Rating Tracking: Store customer ratings and feedback directly on the machine repair request form to maintain service quality records and evaluate customer satisfaction after repair completion.

Repair Requests Menu on My Account Portal Menu

Customer Portal Repair Request Access: Provide customers with a dedicated portal menu to view, track, and monitor their submitted machine repair requests directly from the Odoo My Account portal.

Repair Requests Portal List View

Customer Repair Request Portal View: Allow customers to view their submitted machine repair requests in a structured list format with request details, status information, and repair progress tracking from the portal.

Repair Requests Portal Form View

Customer Repair Request Details View: Allow customers to access complete repair request details from the portal, including machine information, repair status, submitted details, updates, and related service information.

Repair Request Smart Button on Customer Form View (Odoo Standard)

Customer Repair Request Smart Button: Access all machine repair requests related to a customer directly from the Odoo standard customer form view using a dedicated smart button for quick navigation and efficient service history tracking.

Open Machine Repair Request from Customer

Customer-Based Repair Request Access: Open and review machine repair requests directly from the customer record to access complete repair history, request details, service status, and related activities.

Kanban View of Machine Repair Requests

Repair Request Kanban Overview: Visualize machine repair requests in an interactive Kanban view with request status, customer details, machine information, and workflow stages for efficient repair tracking and management.

List View of Machine Repair Requests

Repair Request List Management: View and manage all machine repair requests in a structured list format with essential details such as customer information, machine details, repair status, priority, and assigned team for efficient tracking.

Pivot View of Machine Repair Requests

Repair Request Analysis Pivot: Analyze machine repair requests using the Pivot view to evaluate repair activities, request volumes, service trends, team performance, and other operational insights through dynamic data analysis.

Bar Chart View of Machine Repair Requests

Repair Request Bar Chart Analysis: Visualize machine repair request data through Bar Charts to analyze repair volumes, request trends, team workload, service performance, and operational statistics.

Line Chart View of Machine Repair Requests

Repair Request Trend Analysis: Analyze machine repair request trends over time using Line Charts to monitor request volumes, identify patterns, track service performance, and support data-driven decision making.

Pie Chart View of Machine Repair Requests

Repair Request Distribution Analysis: Visualize machine repair requests using Pie Charts to analyze request distribution by status, priority, service type, repair team, or other categories for better operational insights.

Print Label PDF Report Menu Option

Machine Repair Request Label - PDF Report View

Print Machine Repair Request Report Pdf Menu

Machine Repair Request - PDF Report View

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