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Product Repair Management(All Types of Products/Items)

by
Odoo

$ 262.10

v 18.0 Third Party 3
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Calendar (calendar)
• Inventory (stock)
• Project (project)
• Sales (sale_management)
• Website (website)
• Discuss (mail)
• Invoicing (account)
• Employees (hr)
• Purchase (purchase)
Community Apps Dependencies
Lines of code 4387
Technical Name product_repair_management_odoo
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Calendar (calendar)
• Inventory (stock)
• Project (project)
• Sales (sale_management)
• Website (website)
• Discuss (mail)
• Invoicing (account)
• Employees (hr)
• Purchase (purchase)
Community Apps Dependencies
Lines of code 4387
Technical Name product_repair_management_odoo
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0

Comprehensive Repair Management Solution for All Types of Products/Items in Odoo

All-in-One Product Repair Management for Repair Industry and Repair Business in Odoo

Advanced Repair Shop and Repair Companies Management for All Product Types

This app is tailored for all repair industries and businesses equipped with in-house repair teams to efficiently manage and fulfill customer repair requests.

This comprehensive Product Repair Management app for Odoo streamlines the repair process for businesses, allowing customers to easily submit repair requests online, track their progress, and interact with the repair team. Repair managers and officers can efficiently assign tasks, generate quotations, create work orders, and communicate with customers via open chatter. Technicians can manage repair tasks, fill timesheets, and generate necessary reports. The app supports efficient stock management, allowing for material requisitions and real-time tracking of stock moves. With advanced features like PDF report generation, feedback collection, and role-based access, the app is tailored to enhance the productivity of repair teams and improve customer satisfaction.

Main Features:

  • Your website customers or guests can easily submit product repair requests directly from your website, including the option to attach documents, photos, or files related to the repair for a seamless submission process.
  • Each product repair request submitted is assigned a unique identifier and automatically recorded in the backend as a product repair request for efficient tracking and management.
  • Customers can view the status of all their submitted product repair requests directly on the "My Account" portal page of your website, ensuring transparency and convenience.
  • Diagnosis for product repair requests can be generated directly from the Repair Requests form. Your team can create quotations from the Diagnosis (Task) form and conveniently send them to customers via email.
  • A Job Order or Work Order can be created directly from the Repair Requests form and assigned to the responsible team member or technician who will handle the repair job.
  • The Repair Request Manager can configure Product Repair Teams, define Services, and categorize them by Service Types to streamline repair operations effectively.
  • The Repair Request Manager can configure both Repair Products and Product Parts using the Odoo Product model, ensuring efficient management of products and their components for repair tasks.
  • The Repair Request Team can add additional product images directly on the Repair Requests form, providing more visual context for the repair process.
  • Allow the team and users to print a PDF of the Product Repair Request, formatted according to the provided sample, for easy documentation and sharing.
  • Product Request Users, Technicians, and Managers can communicate directly with customers using the open chatter feature and also fill out timesheets to track the time spent on each repair task.
  • The Repair Request Manager can close repair requests and send bills to customers. Billing can be done from the quotation created from the diagnosis, directly from the request form, or through a manually created bill by the accounting department.
  • Customers can provide feedback and rate the jobs completed by your team for each Product Repair Request, ensuring valuable insights for service improvement.
  • Manage your Product Repair Requests efficiently by assigning them to the appropriate Product Request team, ensuring clear responsibility and streamlined task handling.
  • Generate detailed reports for Product Repair Requests in PDF format, along with a comprehensive Product Repair Analysis Report, to track performance and service metrics effectively.
  • Your team can easily view all associated Repair Requests on the Customer form through a convenient smart button, streamlining access to relevant repair information.
  • For more details, please refer to the screenshots below and watch the video for a comprehensive overview of the features and functionality.

Roles by Users:
    1. Customer / Guest / Public User
    2. Repair Manager
    3. Repair Officer
    3. Repair Technicians

    Role of Customer / Guest / Public User:

  • Create Repair Requests: Submit repair requests through an easy-to-use form on the website.
  • Track Repair Requests: After logging in, customers can view the status and details of their submitted repair requests.
  • Access "My Account" Portal: Customers can check all their repair requests and their progress in the "My Account" portal on your website.
  • Attach Files: Customers can upload images and documents related to their repair requests for better context and clarity.

    • Role of Repair Manager:

  • Assign Repair Requests: Can assign repair requests to Repair Officers, Technicians, and Teams for efficient task management.
  • Create Sales Quotation: Generate sales quotations from the repair request for billing purposes.
  • Create Appointment, Diagnosis, and Work Orders: Create appointments, diagnosis reports, and work orders directly from the repair request for seamless workflow management.
  • Fill Timesheets: Can record the time spent on repair tasks by filling out timesheets on the repair request.
  • Generate PDF Reports: Can print PDF reports of repair requests for documentation, analysis, and sharing with customers.

    • Role of Repair Officer:

  • Create Sales Quotation, Appointment, Diagnosis, and Work Orders: Can generate sales quotations, appointments, diagnosis reports, and work orders directly from the repair request.
  • Communicate with Customers: Engage with customers via open chatter or meetings to provide updates, clarify details, and resolve inquiries.
  • Fill Timesheets: Record the time spent on repair tasks by filling out timesheets on the repair request for accurate tracking.
  • Generate PDF Reports: Print PDF reports of the repair request for documentation, analysis, and sharing with customers.

    • Role of Repair Technicians:

  • Work on Repair Requests: Execute the repair tasks based on the details provided in the repair request.
  • Fill Timesheets: Record the time spent on repair activities by filling out timesheets for accurate tracking.
  • Work on Work Orders: Complete tasks and update progress as per the assigned work orders.
  • Create Sales Quotation: Generate quotations from the diagnosis report for customer approval and billing.
  • Create Material Requisition: Create material requisitions, linked to a specific project and task, for the necessary parts and components.
  • Generate PDF Reports: Print PDF reports of the repair request for documentation, analysis, and sharing with customers.

Menu Items Available:

  • Product Repair
    • Product Repairs
      • Repair Requests
      • Repair Diagnosys
      • Repair WorkOrders
    • Products
      • Products
      • Product Parts
    • Stock Reporting
      • Stock Moves By Product Repair Request
      • Stock Moves By Work Orders
    • Configuration
      • Service
      • Service Types
      • Category
      • Stages
      • Repair Teams
Security Groups:

    Note: There are three predefined user groups in the system, To access the Repair app, you need to go to the user form and tick the appropriate group for each user. Once the group is selected, the user will be able to see the Repair app in their list.
      1. Repair Technician
      2. Repair Manager
      3. Repair Officer

Edition Compatibility:


Enterprise Odoo.sh Community

Product Customer Product Repair Request Form - Your Website

Flow 1: Refrigerator Repair Request Process

Completed Repair Request Form

After submission, the customer will receive a unique request number for future reference and communication regarding the repair request.

Login as Repair Manager

Kanban View for Repair Requests

Form View for Repair Requests

Set Project, Analytic Account, and Additional Details on Repair Request Form

Login as Repair Officer

Generate Product Diagnosis from Repair Request

Repair Request with Quotation Items


Generate Sales Quotation from Repair Request

Appointment Creation Wizard

Create Appointment from Repair Request

Create Work Order from Repair Request

Login as Repair Technician

Work Order Form with Quotation Lines

Create Sales Quotation

Material Requisition from Work Order

Repair Request with Timesheet Entries

Repair Request with Product Images Attached

Login as Portal User - Brandon Freeman

My Account: Repair Request Overview

My Repair Requests: List View

Repair Request Detailed Form View

Login as Repair Manager

Closed Repair Request Status

My Repair Request: Before Customer Rating

Customer Feedback and Rating Submission

Feedback Submitted Successfully

Repair Request with Customer Feedback and Rating

Kanban View of Repair Requests

List View of Repair Requests

Calendar View of Repair Requests

Pivot View of Repair Requests

Repair Request Bar Chart Analysis View

Repair Request Pie Chart Analysis View

Repair Diagnosis: List View

Repair WorkOrders: List View

Products: List View

Product Parts: List View

Stock Movement by Product Repair Request List View

Stock Movement by Work Orders List View

Services Overview

Service Types Overview

Category Management Overview

Stages Management Overview

Repair Team Overview

Repair Team Details

Product Information

Repair Request for Product

View Repair Requests

Open Repair Request

User Security Groups

Repair Request Report

Flow 2: Washing Machine Repair Request Flow

Washing Machine Repair Service Request

Washing Machine Repair Request Management

Flow 3: Air Conditioner Repair Request Flow

Air Conditioner Repair Service Request

Air Conditioner Repair Request Management

Contact / Support
 Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

    •

  • Odoo Support

    •

  • Odoo Customization

    •

  • Odoo Migration

    •

  • Odoo Training

    •  
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
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compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

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or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

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IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
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