When the customer logs in to their account, they can initiate a return by navigating to : My Account → Your Orders → Select the Order.

On the order details page, the “Return Products” button will be available for initiating the return request.

When you click the ‘Return’ button, a popup will appear showing all products in the order, allowing you to select one or multiple products to return.

We have added an Add Address button. If you want to provide a new delivery address for returning the product, you can click this button and enter the new address details.

We have a common reason selector called 'Select Reason for All Lines'. After entering the quantities for the products you want to return, you can choose a reason and click Apply. The selected reason will then be automatically assigned to all product lines with a return quantity.”

Shipped to the wrong address / Lost box / Other : For this reason, you are required to contact our support team using the contact information shown in the popup.

When we select "Do not need / Ordered wrong color, size, or quantity" and click "Apply to All", the common reason will be set for all selected products. When creating the RMA, the refund process will be initiated and the RMA record will be generated accordingly.

When you select "Wrong quantity", "Wrong size", or "Wrong colour received" as the reason, the option for Replacement will appear. By clicking "Apply to All", the reason and replacement option will be set for all selected items. After clicking "Confirm Return/Replacement", the RMA record will be created.

You can also manually select the reason for the return for each product line.

In My Account, there is a Return Product section where you can view the status of your return products.

Here is the RMA record where you can check the status of your returned products.

When you click on the RMA record, you can view the details of your RMA, including which products are marked for return and which ones are selected for replacement.

In the backend, go to RMA Management → Customer RMA Record to view the RMA requests that have been created, including the new address and common reason. You can also make changes to these details from the backend.

When the RMA request is submitted, an email is sent to the responsible person handling RMA.

Go to the product page, where you can define the RMA Product Type and set the quantity available for the return process.

In the RMA Record, there is a threshold functionality. When the threshold is enabled, the system compares the return product quantity with the configured RMA product quantity.

• If the return quantity is less than the configured RMA quantity, the product will not be returned to stock, only a refund will be processed.
• If the return quantity exceeds the configured RMA quantity, the product will be returned to stock as part of the RMA process.

This process is done Here, the restocking fee is calculated based on the return reason. When you click the "Approve" button for the RMA, the system generates the return picking and creates a credit note to process the refund.

This process is done for each product line. The restocking fee is deducted from the refund credit note, and the final refund amount is calculated and returned to the customer.

In the RMA Record, we can see the replacement order for each record. When you click the "Approve" button, a replacement order will be created for that RMA. Additionally, a return picking is created to return the product.

Here, the restocking fee is product line marked for replacement will also be displayed in the Replacement Order table.

When "Approve" is clicked, the RMA state changes to "Approved". A replacement order is created, and a return picking is generated for the product.

An email is also sent to the customer notifying them that their return request has been approved.

A replacement order is created for the customer with the appropriate quantity for the returned products.

For each product line, the customer has the option to select one product for replacement and one for return based on the reason selected. The replacement product is displayed in the Replacement Order, while the returned product triggers the refund process. Once approved, the customer receives the replacement product and the refund according to the RMA process.

Here is the return picking for the RMA orders.

Refunds are issued only for products that are considered for return based on the reason selected. Products marked for replacement are not included in the refund.

Here is the replacement order containing only the RMA product lines that have been selected for replacement. Only these products will be included in the Replacement Order.

There is a "Reject" button. When clicked, the system prompts you to provide a reason for rejection.

After adding your reason for rejection and clicking "Reject Claim," the system sends an email to the customer with the rejection reason.

Reject Mail :

RMA report