SCS SignalWire Odoo Connector
by Serpent Consulting Services Pvt. Ltd. https://www.serpentcs.com
Odoo
$ 581.24
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Calendar (calendar) |
| Lines of code | 4549 |
| Technical Name |
scs_signalwire_odoo_connector |
| License | LGPL-3 |
| Website | https://www.serpentcs.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Calendar (calendar) |
| Lines of code | 4549 |
| Technical Name |
scs_signalwire_odoo_connector |
| License | LGPL-3 |
| Website | https://www.serpentcs.com |
SCS-SignalWire Odoo Connector
SCS SignalWire Odoo Connector is a powerful telephony integration module It enables businesses to make and receive calls, send SMS messages, track communication history, and monitor performance.
Features
Screenshots
FAQs
Highlighted Features
Built-in Dialpad
Make outbound calls directly from Odoo using the integrated SignalWire Dialpad.The dialpad features has recent calls list with click-to-redial giving users everything they need to manage calls.
Analytics Dashboard
Monitor your call performance in real time all in one place — total calls, missed calls, avg duration, SMS stats, agent leaderboard, and call volume charts all on a single screen.
Deep Odoo Integration
Calls and SMS are automatically logged against Contacts for real-time updates from SignalWire — keeping every one informed without any manual effort.
Detailed Features
Complete Call & SMS Logging
Every call and SMS — whether inbound or outbound — is automatically recorded in Odoo.Call logs are accessible from the contact's smart button directly giving every full communication history at a glance.
Click-to-Call & SMS
SignalWire communication actions are embedded directly into the most-used Odoo forms so users never need to switch screens.Clicking Call opens the dialpad pre-filled with the contact's number and name.
Instant Status Updates
When a call status changes the corresponding Odoo call log is updated in real time with the final status and duration.Inbound SMS messages are not only logged in the SMS Logs but also posted directly to the linked contact's chatter
Screenshots
SignalWire Configuration
Configure your SignalWire credentials directly in Odoo settings.
Dashboard Overview Tab
The SignalWire Dashboard provides a real-time overview of all call and SMS activity with KPI cards, call volume chart, and status breakdown.
Dashboard Missed Calls
The Missed Calls tab lists all unanswered, busy, and failed calls with caller number, date, and status for easy callback management.
Call Logs
Complete call log history with direction, status, duration, and linked contact.
SMS Logs
SMS Logs capture all inbound and outbound messages with sender, recipient, message body, and delivery status in one place.
Dialpad
The built-in SignalWire Dialpad provides a full-featured interface for making outbound calls directly from Odoo with keypad, status display, and recent calls.
Contact Form
Call and SMS buttons appear directly on Contact forms, allowing agents to initiate SignalWire calls and messages with a single click.
Inbound Call Popup
When an inbound call arrives, a real-time popup appears at the bottom-right of the Odoo screen showing the caller number, matched contact name, and Accept/Decline buttons
Status Panel
The SignalWire button in the top navbar gives users instant access to change their availability status, open the dialpad, view call logs, and navigate to the dashboard — all from one click.
Agent Directory List View
The Agent Directory shows all configured SignalWire agents with their availability status, today's call analytics including total, answered, missed calls, and average duration at a glance.
User Settings
Each Odoo user can configure their own SignalWire phone number, enabling per-agent caller ID for personalized outbound calling.
User Guide
FAQ
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In many cases, yes. We offer Demo videos, Screenshots, Live demo links (for selected apps) If you need a personalized demo, you can contact our support team.
Yes, the module is fully compatible with Odoo Community and Enterprise editions.
You will get 30 Days of free support on any doubts, queries, bug fixing, or any issue related to this addon.
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