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  1. APPS
  2. Helpdesk
  3. Helpdesk Portal Employee v 18.0
  4. Sales Conditions FAQ

Helpdesk Portal Employee

by SSD4ME https://www.ssd4me.com
Odoo

$ 196.33

v 18.0 Third Party
This module requires Odoo Enterprise Edition.
Live Preview
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Timesheets (timesheet_grid)
• Helpdesk (helpdesk)
• Discuss (mail)
• Project (project)
• Employees (hr)
Lines of code 1639
Technical Name ssd_helpdesk_portal_employee
LicenseOPL-1
Websitehttps://www.ssd4me.com
Versions 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Timesheets (timesheet_grid)
• Helpdesk (helpdesk)
• Discuss (mail)
• Project (project)
• Employees (hr)
Lines of code 1639
Technical Name ssd_helpdesk_portal_employee
LicenseOPL-1
Websitehttps://www.ssd4me.com
Versions 18.0 19.0
  • Description
  • License

Helpdesk Portal Employee

Helpdesk Portal Employee: Empower your external support workforce with a comprehensive, Helpdesk Portal experience.

This module is a game-changer for Odoo Helpdesk, eliminating the need for internal Access for support agents. It delivers a full-featured, interactive helpdesk experience for external employees, including advanced assignment, tracking, and seamless communication. This makes it the ultimate, cost-effective solution for businesses seeking flexible and scalable customer support.

Full-featured, interactive helpdesk experience for external employees

Unlock the full potential of your existing Odoo portal. Our module transforms standard portal access into a dynamic helpdesk support hub, enabling external employees to perform virtually all day-to-day helpdesk operations directly from the portal interface.

This means your support team, regardless of their internal Odoo user status, can efficiently track, respond, and resolve customer tickets, ensuring seamless service delivery and maximizing your team's productivity without additional licensing overheads.

Highlighted-features

Feature Icon
Portal Employee or Agent Assignment
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No Internal Access Required
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Advanced Access Control
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Seamless Ticket Distribution & Assignment
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Intuitive Kanban & List Views for Portal Users
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Multi-Team Assignment for Portal Agents
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Real-time Performance Tracking
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Rich Communication & Collaboration
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Unlimited Portal Employees

Detailed Features List

Portal Agent Assignment

  • Directly assign helpdesk tickets to designated Portal Employees.
  • This groundbreaking feature allows portal users to become primary ticket handlers.

No Internal Access Required

  • Leverage portal users as full helpdesk agents

Advanced Access Control

  • Read & Write All Tickets: Grant comprehensive visibility and management over all team tickets.
  • Read & Write Own Tickets: Restrict agents to view and manage only the tickets explicitly assigned to them.

Seamless Ticket Distribution & Assignment

  • Efficiently distribute tickets with Odoo's built-in automatic methods.
  • Manually assign to Portal Employees from backend or portal.

Intuitive Kanban & List Views for Portal Users

  • Interactive Kanban Boards: Agents manage tickets with Odoo's iconic drag-and-drop Kanban view.
  • Comprehensive List View: Access detailed ticket information in a clean, filterable format.

Multi-Team Assignment for Portal Employees

  • Assign Portal Employees to multiple Helpdesk Teams, allowing them to support different product lines, departments, or customer segments from a single portal login.

Real-time Performance Tracking

  • Portal Agents can easily track their open tickets, providing immediate insight into their workload and performance.

Rich Communication & Collaboration

  • Customer Messaging: Agents communicate with customers via ticket chatter.

Unlimited Portal Employees

  • There's no limit to the number of Portal Employees you can onboard, making it ideal for large-scale external support operations.

Support

Get assistance for any queries

Receive 90 days of free support for module-related questions, issues, and bug fixes (excluding data recovery).


For support, please contact us at: support@ssd4me.com

Visit our Helpdesk: https://www.ssd4me.com/helpdesk

Contact Us

We're here to help! Reach out to us through any of the following channels.

Get in Touch

  • Phone +971585395585
  • Email sales@ssd4me.com
  • Website www.ssd4me.com

Follow Us

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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