| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Timesheets (timesheet_grid)
• Helpdesk (helpdesk) • Discuss (mail) • Project (project) • Employees (hr) |
| Lines of code | 1042 |
| Technical Name |
ssd_helpdesk_portal_employee |
| License | OPL-1 |
| Website | https://www.ssd4me.com |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Timesheets (timesheet_grid)
• Helpdesk (helpdesk) • Discuss (mail) • Project (project) • Employees (hr) |
| Lines of code | 1042 |
| Technical Name |
ssd_helpdesk_portal_employee |
| License | OPL-1 |
| Website | https://www.ssd4me.com |
| Versions | 18.0 19.0 |
Helpdesk Portal Employee
Helpdesk Portal Employee: Empower your external support workforce with a comprehensive, license-free Helpdesk Portal experience.
This module is a game-changer for Odoo Helpdesk, eliminating the need for expensive internal user licenses for support agents. It delivers a full-featured, interactive helpdesk experience for external employees, including advanced assignment, tracking, and seamless communication. This makes it the ultimate, cost-effective solution for businesses seeking flexible and scalable customer support.
Unlock the full potential of your existing Odoo portal. Our module transforms standard portal access into a dynamic helpdesk support hub, enabling external employees to perform virtually all day-to-day helpdesk operations directly from the portal interface.
This means your support team, regardless of their internal Odoo user status, can efficiently track, respond, and resolve customer tickets, ensuring seamless service delivery and maximizing your team's productivity without additional licensing overheads.
Highlighted-features
Detailed Features List
Portal Agent Assignment
- Directly assign helpdesk tickets to designated Portal Employees.
- This groundbreaking feature allows non-internal Odoo users to become primary ticket handlers.
Zero Internal User Licenses Required
- Leverage portal users as full helpdesk agents
- Significantly reducing traditional software licensing costs for truly scalable support.
Advanced Access Control
- Read & Write All Tickets: Grant comprehensive visibility and management over all team tickets.
- Read & Write Own Tickets: Restrict agents to view and manage only the tickets explicitly assigned to them.
Seamless Ticket Distribution & Assignment
- Efficiently distribute tickets with Odoo's built-in automatic methods.
- Manually assign to Portal Employees from backend or portal.
Intuitive Kanban & List Views for Portal Users
- Interactive Kanban Boards: Agents manage tickets with Odoo's iconic drag-and-drop Kanban view.
- Comprehensive List View: Access detailed ticket information in a clean, filterable format.
Multi-Team Assignment for Portal Employees
- Assign Portal Employees to multiple Helpdesk Teams, allowing them to support different product lines, departments, or customer segments from a single portal login.
Real-time Performance Tracking
- Portal Agents can easily track their open tickets, providing immediate insight into their workload and performance.
Rich Communication & Collaboration
- Customer Messaging: Agents communicate with customers via ticket chatter.
Unlimited Portal Employees
- There's no limit to the number of Portal Employees you can onboard, making it ideal for large-scale external support operations.
Support
Get assistance for any queries
Receive 90 days of free support for module-related questions, issues, and bug fixes (excluding data recovery).
For support, please contact us at: support@ssd4me.com
Visit our Helpdesk: https://www.ssd4me.com/helpdesk
Contact Us
We're here to help! Reach out to us through any of the following channels.
Get in Touch
-
+971585395585
-
sales@ssd4me.com
-
www.ssd4me.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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