Access rights "See your own tickets"
by CLuedoo https://www.cluedoo.com/shop/licclusetctr0022-access-rights-see-your-own-tickets-7143$ 50.00
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 22 |
| Technical Name |
cds_helpdesk_own_access_only |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/licclusetctr0022-access-rights-see-your-own-tickets-7143 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 22 |
| Technical Name |
cds_helpdesk_own_access_only |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/licclusetctr0022-access-rights-see-your-own-tickets-7143 |
ODOO'S FUNCTION
In Odoo standard Helpdesk, ticket access rights are not limited and. In many cases, internal users can view more tickets than necessary, even if they are not assigned to them.
This makes it difficult to properly control visibility, especially when different users (customers, agents, managers) should have different levels of access, leading to potential data privacy issues.
CLUEDOO'S FUNCTION
CLuedoo enhances Helpdesk access control by introducing more flexible and role-based visibility rules to see your own assigned tickets – users can only access tickets assigned to them
This allows companies to better manage data privacy, clearly define user responsibilities, and ensure that each user only sees the tickets relevant to them.
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CONFIGURATION
1. Go to Settings > Users > Choose one user > Enable "User: Own Tickets only" checkbox
Note that if the user type is Administrator, you can still see all the tickets even when the "User : Own Tickets only checkbox" is enabled.
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2. Alternatively, you can go to Settings > Groups > Helpdesk / User: Own Tickets Only configure access rights at group level, ensuring the user is restricted to viewing only their own or assigned tickets.
Adding a user to the “User: Own Tickets Only” group will automatically enable the corresponding checkbox in their user settings, and vice versa. |
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In v19
, you should directly choose option
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USAGE Log in as that user
Expected Result:
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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