Type domain by Helpdesk Team
by CLuedoo https://www.cluedoo.com/shop/lic-clu-set-hdk-0017-type-domain-by-helpdesk-team-6974$ 101.02
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 201 |
| Technical Name |
cds_type_domain_helpdesk_team |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0017-type-domain-by-helpdesk-team-6974 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 201 |
| Technical Name |
cds_type_domain_helpdesk_team |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0017-type-domain-by-helpdesk-team-6974 |
ODOO'S FUNCTION
By default,
- Odoo v17 includes a Ticket Type feature shared across all Helpdesk Teams
- Odoo v18 removes the Ticket Type functionality
CLUEDOO'S FUNCTION
CLuedoo enhances this process by:
1️⃣ Introducing a dedicated setting to configure Ticket Types in the Helpdesk Team.
2️⃣ Enabling users to assign specific Ticket Types to individual Helpdesk Team
3️⃣Adding domain filtering to Ticket Types, ensuring only relevant types are displayed for each team’s tickets.
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1. Go to Helpdesk > Configuration > Helpdesk Teams > Select the Helpdesk Team you want to configure |
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2. Assign the appropriate Ticket Type(s) to that Helpdesk Team |
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3. Create a ticket in the Helpdesk Team you've set > Only the Ticket Types configured for that team will be available for selection. |
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Note:
In case the Ticket Type in Helpdesk Team setting is
blank
,
all
Ticket Types will be available for selection when creating a new ticket.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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